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  • FIRST POST
    • Impey1989
    • By Impey1989 10th Jul 17, 10:33 AM
    • 1Posts
    • 0Thanks
    Impey1989
    Charged £157 for international call even though both phones in UK
    • #1
    • 10th Jul 17, 10:33 AM
    Charged £157 for international call even though both phones in UK 10th Jul 17 at 10:33 AM
    Hi everyone, so on Saturday I called a friend of my mine who is visiting from Spain and we were on the phone for over 2 hours. However, this morning I woke up to find a message from O2 telling me that I would be blocked from making calls until I made a payment of £157. Naturally, I was shocked and called to get an explanation as I had no idea where this charge had originated from. The O2 operator and their supervisor accepted that the call had been made in the U.K but because it was made to an international number the charge would stand. Im not the argumentative type so I hung up to seek further advice. Am I going to have to suck it up and pay this charge or is there anything I can do to counter it?
    Many Thanks
Page 1
    • Dolly Rocker
    • By Dolly Rocker 10th Jul 17, 10:42 AM
    • 3,345 Posts
    • 9,468 Thanks
    Dolly Rocker
    • #2
    • 10th Jul 17, 10:42 AM
    • #2
    • 10th Jul 17, 10:42 AM
    Hey,

    No nice way to put it but yes you will have to pay it.

    If you dial an international number even if they are in the UK you still get charged the international rate.

    Dxxx
    Goals
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    • d123
    • By d123 10th Jul 17, 10:55 AM
    • 6,606 Posts
    • 4,236 Thanks
    d123
    • #3
    • 10th Jul 17, 10:55 AM
    • #3
    • 10th Jul 17, 10:55 AM
    Hi everyone, so on Saturday I called a friend of my mine who is visiting from Spain and we were on the phone for over 2 hours. However, this morning I woke up to find a message from O2 telling me that I would be blocked from making calls until I made a payment of £157. Naturally, I was shocked and called to get an explanation as I had no idea where this charge had originated from. The O2 operator and their supervisor accepted that the call had been made in the U.K but because it was made to an international number the charge would stand. Im not the argumentative type so I hung up to seek further advice. Am I going to have to suck it up and pay this charge or is there anything I can do to counter it?
    Many Thanks
    Originally posted by Impey1989
    All that matters is the number you dialled, if you dialled a Spanish number you will pay for a call to Spain even if the phone is in the UK.

    Why would you expect it to be different?

    Similarly, if you phone a UK number and the phone is in Australia you still just pay for a UK call.
    ====
    • eDicky
    • By eDicky 10th Jul 17, 11:07 AM
    • 2,843 Posts
    • 1,236 Thanks
    eDicky
    • #4
    • 10th Jul 17, 11:07 AM
    • #4
    • 10th Jul 17, 11:07 AM
    Obviously, as said, it was a international call that you were making.

    Your Spanish friend, while roaming under under the new regulations, would be able to call you instead without any additional charges to what they would pay for a local call at home.
    • Ian011
    • By Ian011 10th Jul 17, 11:24 AM
    • 1,825 Posts
    • 1,030 Thanks
    Ian011
    • #5
    • 10th Jul 17, 11:24 AM
    • #5
    • 10th Jul 17, 11:24 AM
    You made a two hour call from a UK number in the UK to a Spanish number and it is irrelevant where in the world that other phone actually was. This call to a Spanish number was correctly charged at international rates.

    Your friend was using a Spanish mobile in the UK. Under the EU roaming regulations, if they had called you, they would have paid the same to call you as they pay to call a Spanish landline or mobile number from Spain. If those calls are included in their allowance, calling you would have also been included in their allowance.
    Last edited by Ian011; 10-07-2017 at 11:54 AM.
    • pmduk
    • By pmduk 10th Jul 17, 11:24 AM
    • 7,507 Posts
    • 5,404 Thanks
    pmduk
    • #6
    • 10th Jul 17, 11:24 AM
    • #6
    • 10th Jul 17, 11:24 AM
    Think of it this way if it helps, your call will have gone to Spain for the network there to process then sent back to the UK to your friend.

    There is still an international link to be paid for.
    • boatman
    • By boatman 10th Jul 17, 12:12 PM
    • 3,382 Posts
    • 2,366 Thanks
    boatman
    • #7
    • 10th Jul 17, 12:12 PM
    • #7
    • 10th Jul 17, 12:12 PM
    http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk#
    • DCFC79
    • By DCFC79 10th Jul 17, 12:35 PM
    • 30,089 Posts
    • 19,045 Thanks
    DCFC79
    • #8
    • 10th Jul 17, 12:35 PM
    • #8
    • 10th Jul 17, 12:35 PM
    Would have been cheaper OP for you to have met your friend, depending where he was though or meet half way.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Kernel Sanders
    • By Kernel Sanders 15th Jul 17, 9:23 PM
    • 3,117 Posts
    • 1,283 Thanks
    Kernel Sanders
    • #9
    • 15th Jul 17, 9:23 PM
    • #9
    • 15th Jul 17, 9:23 PM
    So how can you always be 100% sure that the no. you are calling is a UK no.?
    • Ian011
    • By Ian011 15th Jul 17, 9:47 PM
    • 1,825 Posts
    • 1,030 Thanks
    Ian011
    UK numbers start with 01, 02, 03, 07, 08 or 09 or with +44 if you add the country code.

    If you are calling numbers allocated in other countries they will start with + followed by the applicable country code. The + can also be dialled as 00 if you make the call from within Europe including from within the UK. To call a Spanish number you will have dialled +34 or 00 34 to get started.
    • Buzby
    • By Buzby 16th Jul 17, 10:04 AM
    • 8,108 Posts
    • 2,974 Thanks
    Buzby
    Not always! The 07 code has gotchas for the CI & IoM codes that are non U.K. Territories and charged extra!
    • Kernel Sanders
    • By Kernel Sanders 17th Jul 17, 11:08 PM
    • 3,117 Posts
    • 1,283 Thanks
    Kernel Sanders
    You made a two hour call from a UK number in the UK to a Spanish number and it is irrelevant where in the world that other phone actually was. This call to a Spanish number was correctly charged at international rates.

    Your friend was using a Spanish mobile in the UK. Under the EU roaming regulations, if they had called you, they would have paid the same to call you as they pay to call a Spanish landline or mobile number from Spain. If those calls are included in their allowance, calling you would have also been included in their allowance.
    Originally posted by Ian011
    So are you saying that if you regularly call someone in a remote country on the other sise of the globe, all you have to do is send them a UK SIM and then you'll enjoy rates as if it was a domestic call?
    • redux
    • By redux 18th Jul 17, 1:11 AM
    • 17,209 Posts
    • 21,808 Thanks
    redux
    So are you saying that if you regularly call someone in a remote country on the other sise of the globe, all you have to do is send them a UK SIM and then you'll enjoy rates as if it was a domestic call?
    Originally posted by Kernel Sanders
    That is certainly true, but it isn't necessarily worthwhile; roaming in the other country might be expensive for the person you send the UK SIM, for example in the northern part of Cyprus on a nearby thread.
    • pmduk
    • By pmduk 18th Jul 17, 10:52 AM
    • 7,507 Posts
    • 5,404 Thanks
    pmduk
    So are you saying that if you regularly call someone in a remote country on the other sise of the globe, all you have to do is send them a UK SIM and then you'll enjoy rates as if it was a domestic call?
    Originally posted by Kernel Sanders

    Yes, but whoever pays the bill will be on your case for the roaming charges! The call recipient pays the extra to receive the call. And if it's that remote a country there might not be roaming agreements, though most countries are covered now.
    Last edited by pmduk; 18-07-2017 at 5:42 PM. Reason: typos
    • Ian011
    • By Ian011 18th Jul 17, 11:32 AM
    • 1,825 Posts
    • 1,030 Thanks
    Ian011
    Receiving a call while roaming in the EU is free, but elsewhere in the world this is very expensive.

    Additionally, for EU roaming there is a time limit. These deals are meant to be used only on holidays and short trips. The SIM must be used mainly in the "home" country.
    • ivinsp
    • By ivinsp 19th Jul 17, 3:34 PM
    • 204 Posts
    • 90 Thanks
    ivinsp
    I'd maybe consider getting either a bolt on with 2 for cheaper/inclusive international calls, international.o2.co.uk/internationaltariffs/calling_abroad_from_uk or getting a payg sim for cheap internationals, for example, giffgaff charge 9ppm to ring Spainish mobiles rather than 150ppm with an o2 contract

    Giffgaff use o2's network so you should get th same signal

    You can compare other networks rates here, http://kenstechtips.com/index.php/cheapest-international-calls#Europe

    Paul
    • Gambler101
    • By Gambler101 19th Jul 17, 11:02 PM
    • 513 Posts
    • 1,265 Thanks
    Gambler101
    Can add anything that wont offend the OP really.
    The instructions on the box said 'Requires Windows 7 or better'. So I installed LINUX
    • lammy82
    • By lammy82 19th Jul 17, 11:38 PM
    • 225 Posts
    • 214 Thanks
    lammy82
    OP, if you call O2 and explain that you now understand that this was an international call, but ask if there's anything they can do to help you, you might just get a break. For example, they might let you retrospectively add the "International Favourites bolt on" which would cover a lot of the minutes for a fixed fee. No promises but worth a shot.
    • firefox1956
    • By firefox1956 20th Jul 17, 9:35 AM
    • 1,250 Posts
    • 691 Thanks
    firefox1956
    Use their online chat facility & be nice.........
    They may refund some or maybe all of the charge if you play your cards right !!
    • RHemmings
    • By RHemmings 21st Jul 17, 3:29 PM
    • 2,017 Posts
    • 1,280 Thanks
    RHemmings
    Would have been cheaper OP for you to have met your friend, depending where he was though or meet half way.
    Originally posted by DCFC79
    It may have been cheaper to fly to Spain, make the call, then fly back again.
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