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  • FIRST POST
    • lstar337
    • By lstar337 10th Jul 17, 9:36 AM
    • 3,171Posts
    • 1,675Thanks
    lstar337
    Switching EDF to EON
    • #1
    • 10th Jul 17, 9:36 AM
    Switching EDF to EON 10th Jul 17 at 9:36 AM
    Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal?

    I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though the process took a while (IGT).
Page 1
    • Hengus
    • By Hengus 10th Jul 17, 10:25 AM
    • 4,002 Posts
    • 2,251 Thanks
    Hengus
    • #2
    • 10th Jul 17, 10:25 AM
    • #2
    • 10th Jul 17, 10:25 AM
    Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal?

    I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though the process took a while (IGT).
    Originally posted by lstar337
    You should have heard something from E.oN. I confess that unless there is cash back involved, I now switch directly to avoid what might be a simple computer glitch. You have been very patient!

    IGT transfers are now automated following the rollout of Project NEXUS.
    • MSE Laura
    • By MSE Laura 10th Jul 17, 10:34 AM
    • 77 Posts
    • 65 Thanks
    MSE Laura
    • #3
    • 10th Jul 17, 10:34 AM
    • #3
    • 10th Jul 17, 10:34 AM
    Hi lstar337,

    I'm sorry to hear that you've not heard anything about your switch.

    If you drop us an email to energyclub@moneysavingexpert.com, we'll be able to chase E.On up on this for you.

    MSE Laura
    • lstar337
    • By lstar337 10th Jul 17, 12:10 PM
    • 3,171 Posts
    • 1,675 Thanks
    lstar337
    • #4
    • 10th Jul 17, 12:10 PM
    • #4
    • 10th Jul 17, 12:10 PM
    Hi lstar337,

    I'm sorry to hear that you've not heard anything about your switch.

    If you drop us an email to energyclub@moneysavingexpert.com, we'll be able to chase E.On up on this for you.

    MSE Laura
    Originally posted by MSE Laura
    Thanks Laura, I'll drop a message to that email.
    • lstar337
    • By lstar337 10th Jul 17, 12:15 PM
    • 3,171 Posts
    • 1,675 Thanks
    lstar337
    • #5
    • 10th Jul 17, 12:15 PM
    • #5
    • 10th Jul 17, 12:15 PM
    I confess that unless there is cash back involved, I now switch directly to avoid what might be a simple computer glitch.
    Originally posted by Hengus
    There is cashback involved. I always switch direct with Zog as there is no cashback to be gained and internal switching with Zog is so effortless.

    You have been very patient!
    Originally posted by Hengus
    I try not to get stressed over these things anymore, it makes life so much more enjoyable.
  • E.ON Company Representative: Helena
    • #6
    • 11th Jul 17, 10:56 AM
    • #6
    • 11th Jul 17, 10:56 AM
    Morning lstar337,

    Welcome to E.ON. You should have had a welcome email from us by now.

    Thank you for providing the email address MSE Laura, that's great.

    I'm also here to help you as much as I can, or email is in our profile page.

    So don't worry, we'll get it sorted.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • lstar337
    • By lstar337 11th Jul 17, 11:33 AM
    • 3,171 Posts
    • 1,675 Thanks
    lstar337
    • #7
    • 11th Jul 17, 11:33 AM
    • #7
    • 11th Jul 17, 11:33 AM
    Not heard anything yet Helena, but Laura is getting Money Supermarket to contact EON to find out whats happened.

    I'm guessing that I am now going to get stung by a few days/weeks on the EDF standard tariff now as my fix ends at the end of this month and I doubt the switch will happen that fast.
    • lstar337
    • By lstar337 14th Jul 17, 12:22 PM
    • 3,171 Posts
    • 1,675 Thanks
    lstar337
    • #8
    • 14th Jul 17, 12:22 PM
    • #8
    • 14th Jul 17, 12:22 PM
    Helena, I sent you an email as I have still heard nothing from EON and MSE are offering no further support.
  • E.ON Company Representative: Helena
    • #9
    • 14th Jul 17, 12:24 PM
    • #9
    • 14th Jul 17, 12:24 PM
    Helena, I sent you an email as I have still heard nothing from EON and MSE are offering no further support.
    Originally posted by lstar337
    Thank you,

    Just got it, I'll reply via email

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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