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    • Wildsurf
    • By Wildsurf 9th Jul 17, 5:21 PM
    • 101Posts
    • 28Thanks
    Wildsurf
    Consumer rights - Disneyworld tivkets
    • #1
    • 9th Jul 17, 5:21 PM
    Consumer rights - Disneyworld tivkets 9th Jul 17 at 5:21 PM
    We paid a deposit for 2018 Disneyworld tickets last week. Are we entitled to cancel under 14 day cooling off period. The agent are telling us this is not applicable.

    We want to cancel because we have subsequently found cheaper tickets, but they are refusing to honour their price match guarantee on the grounds they'd lose money if they did.
Page 2
    • naedanger
    • By naedanger 10th Jul 17, 9:06 PM
    • 2,191 Posts
    • 1,772 Thanks
    naedanger
    The link above though doest cover change of mind refunds in non eligible situations.
    Originally posted by soolin
    But it seems to me it is an eligible situation.
    • wealdroam
    • By wealdroam 10th Jul 17, 9:30 PM
    • 18,650 Posts
    • 15,552 Thanks
    wealdroam
    The link above though doesn't cover change of mind refunds in non eligible situations.
    Originally posted by soolin
    But S75 of The Consumer Credit Act (and that MSE article) effectively say that if one has a valid claim against a seller one also has exactly the same claim against the credit provider.

    Thus if it is deemed that the seller must allow a cancellation and provide a refund, then the consumer can look towards the credit card provider for that refund.
    • shaun from Africa
    • By shaun from Africa 11th Jul 17, 1:05 AM
    • 9,595 Posts
    • 10,756 Thanks
    shaun from Africa
    The link above though doesn't cover change of mind refunds in non eligible situations.
    Originally posted by soolin
    But it doesn't appear to be a non eligible situation
    If the buyer is entitled to cancel the contract because the tickets purchased were not for a specific time or date (and the tickets in question have a one year validity) then they are legally allowed to cancel and obtain a full refund and if this request is refused then there is a breach of the buyer's statutory rights.
    • meer53
    • By meer53 11th Jul 17, 10:12 AM
    • 8,942 Posts
    • 12,982 Thanks
    meer53
    Attraction Tickets Direct act as a broker as per their T & C's this will complicate any Section 75 claim.
    • DoaM
    • By DoaM 11th Jul 17, 10:51 AM
    • 3,494 Posts
    • 3,551 Thanks
    DoaM
    Who was the deposit paid to? If it was paid to ATD then I'd argue that there's a direct relationship per S75 requirements. ATD aren't a payment portal like Paypal.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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