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  • FIRST POST
    • stavrossthegreek192
    • By stavrossthegreek192 9th Jul 17, 2:09 PM
    • 20Posts
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    stavrossthegreek192
    Poor service
    • #1
    • 9th Jul 17, 2:09 PM
    Poor service 9th Jul 17 at 2:09 PM
    Greeting money-savers.

    Some advise on a recent purchase please.

    I just bought a used laptop which was just what I was looking for, described as excellent condition with slight marks from usage.

    I contacted the seller asking about the screen condition to which he stated was in perfect condition.

    The machine arrives, firstly I find there are some chips on the screen which I challenged the seller about to which he admits he knew about them.
    At the point the dvd drive isn't working, seller states it was working when he posted it, my response was should I return the machine so he could fix it and claim compensation from the courier. he says chasing the courier was more hassle than it was worth. He arranged for a new dvd drive to be sent to me.

    I decided to take the machine to a professional I've used before to change the dvd as it was beyond me. To my shock I'm informed there are many issues within the laptop to the extent a full rebuild checking all parts was required in turn costing me £120. The seller stated when challenged this was not the case and I was being ripped off.

    I see two routes, return the machine under distance seller regulations as I think the seller has taken the proverbial:

    However this route I would loose £120 getting the machine in a state that I know know is fully functional.

    In all the years I've used ebay this is the first time I've had issues so not so not that bad going!
Page 1
    • theonlywayisup
    • By theonlywayisup 9th Jul 17, 2:22 PM
    • 10,595 Posts
    • 7,113 Thanks
    theonlywayisup
    • #2
    • 9th Jul 17, 2:22 PM
    • #2
    • 9th Jul 17, 2:22 PM
    If I am reading correctly and you have repaired other faults without giving the seller a chance to repair you have forfeited any SNAD return as you cannot return the item in the same condition as having received it in. If you haven't repaired them, then you need to raise the SNAD on Ebay.

    Is the seller a business and where are they based (which country).

    What two routes do you see? Your easiest (assuming you haven't repaired it) is Ebay.
    • stavrossthegreek192
    • By stavrossthegreek192 9th Jul 17, 2:25 PM
    • 20 Posts
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    stavrossthegreek192
    • #3
    • 9th Jul 17, 2:25 PM
    • #3
    • 9th Jul 17, 2:25 PM
    The seller is London based, he denied there was any damage that needed repaired when challenged about it. I am guessing that I'm only going to be left with the option to write a terrible by truthful review.
    • theonlywayisup
    • By theonlywayisup 9th Jul 17, 2:26 PM
    • 10,595 Posts
    • 7,113 Thanks
    theonlywayisup
    • #4
    • 9th Jul 17, 2:26 PM
    • #4
    • 9th Jul 17, 2:26 PM
    The seller is London based, he denied there was any damage that needed repaired when challenged about it. I am guessing that I'm only going to be left with the option to write a terrible by truthful review.
    Originally posted by stavrossthegreek192
    No. But you aren't helping by not being clear.

    Have you had the machine repaired or is it in the same state as when it arrived (albeit with a spare DVD)
    • stavrossthegreek192
    • By stavrossthegreek192 9th Jul 17, 2:33 PM
    • 20 Posts
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    stavrossthegreek192
    • #5
    • 9th Jul 17, 2:33 PM
    • #5
    • 9th Jul 17, 2:33 PM
    As my first post states the machine has been repaired at a cost of £120 and is fully functional now.
    • theonlywayisup
    • By theonlywayisup 9th Jul 17, 2:40 PM
    • 10,595 Posts
    • 7,113 Thanks
    theonlywayisup
    • #6
    • 9th Jul 17, 2:40 PM
    • #6
    • 9th Jul 17, 2:40 PM
    As my first post states the machine has been repaired at a cost of £120 and is fully functional now.
    Originally posted by stavrossthegreek192
    Actually your OP was not clear.



    I decided to take the machine to a professional I've used before to change the dvd as it was beyond me. To my shock I'm informed there are many issues within the laptop to the extent a full rebuild checking all parts was required in turn costing me £120. The seller stated when challenged this was not the case and I was being ripped off.

    I see two routes, return the machine under distance seller regulations as I think the seller has taken the proverbial:

    However this route I would loose £120 getting the machine in a state that I know know is fully functional.
    Originally posted by stavrossthegreek192
    That aside.

    As you have made the repair you cannot claim under Ebay or Paypal's buyer protection policies.

    As for DSR, they were replaced some time ago by the Consumer Contracts Regs. What you need to be reading is the Consumer Rights Act.

    The fact you have effected a repair (the £120 one) without giving the seller the opportunity to correct it won't go in your favour.
    Last edited by theonlywayisup; 09-07-2017 at 2:44 PM.
    • Marcon
    • By Marcon 9th Jul 17, 4:56 PM
    • 92 Posts
    • 49 Thanks
    Marcon
    • #7
    • 9th Jul 17, 4:56 PM
    • #7
    • 9th Jul 17, 4:56 PM
    The time to complain was when you got the quote for £120 - not after you'd had the work done. As you say, write a review which reflects your experience and then just get on and use the machine - even with the £120 you paid, if it's now fully functional it will be a lot cheaper than buying a brand new one.
    • mrcol1000
    • By mrcol1000 9th Jul 17, 6:06 PM
    • 4,302 Posts
    • 3,714 Thanks
    mrcol1000
    • #8
    • 9th Jul 17, 6:06 PM
    • #8
    • 9th Jul 17, 6:06 PM
    I'd just chalk it up to experience. The seller was obviously oblivious to the condition. How do they know you are not trying to con them by producing a fake repair invoice? They should have at least had the chance to repair themselves or nominate someone else to give a quote

    Really you should have asked the seller to accept a return at their cost. Not argued with them and opened a SNAD case if they still wouldn't help to force a return.

    You can leave bad feedback (and you should) but unfortunately few buyers bother to read it. However some might and decide to shop elsewhere.

    Next time either return or bare in mind you are unlikely to get anything you spend repairing something back, unless you get it in advance.
    • MrJones1
    • By MrJones1 11th Jul 17, 11:37 PM
    • 116 Posts
    • 56 Thanks
    MrJones1
    • #9
    • 11th Jul 17, 11:37 PM
    • #9
    • 11th Jul 17, 11:37 PM
    Next time it's recommended that you open a not-as-described case. The seller described that the laptop was in excellent condition. But when it arrived there were chips on the screen and the DVD drive didn't work. So you basically got a laptop that was not as described. You even had to take it to a professional, who charged you £120. Next time you buy an expensive product, if it's not as described and has faults, it's not your obligation to fix it. The obligation is with the seller. Just open a case.
    • forgotmyname
    • By forgotmyname 12th Jul 17, 2:28 AM
    • 25,303 Posts
    • 10,045 Thanks
    forgotmyname
    DVD drives on laptops are often a single screw and it pulls out.

    Shop may have taken advantage of you. What did they do for £120?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • unforeseen
    • By unforeseen 12th Jul 17, 7:19 AM
    • 1,558 Posts
    • 1,993 Thanks
    unforeseen
    It sounds like OP got screwed over by his 'trusted' professional for a 5 minute job to install the new DVD followed by 30 mins or so to re-install of the OS and drivers.



    .
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 12th Jul 17, 11:22 AM
    • 1,706 Posts
    • 2,488 Thanks
    ScorpiondeRooftrouser
    You still haven't made clear if this is a business or somebody selling their old laptop. In the latter case they don't owe you any kind of service, poor or otherwise. It's not a business to customer relationship.
    • Pun
    • By Pun 12th Jul 17, 11:44 AM
    • 474 Posts
    • 478 Thanks
    Pun
    You still haven't made clear if this is a business or somebody selling their old laptop. In the latter case they don't owe you any kind of service, poor or otherwise. It's not a business to customer relationship.
    Originally posted by ScorpiondeRooftrouser
    It's an ebay sale. Private sellers don't have the same obligations as business sellers, but they still have obligations - read ebay's guidelines.
    • ScorpiondeRooftrouser
    • By ScorpiondeRooftrouser 12th Jul 17, 12:54 PM
    • 1,706 Posts
    • 2,488 Thanks
    ScorpiondeRooftrouser
    It's an ebay sale. Private sellers don't have the same obligations as business sellers, but they still have obligations - read ebay's guidelines.
    Originally posted by Pun
    Those are legal obligations. They have nothing to do with customer service. You fulfil them or don't fulfil them, the quality of same is immaterial.
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