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  • FIRST POST
    • marks87
    • By marks87 9th Jul 17, 12:35 AM
    • 159Posts
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    marks87
    Pre-reg car service interval
    • #1
    • 9th Jul 17, 12:35 AM
    Pre-reg car service interval 9th Jul 17 at 12:35 AM
    I've just found out something that's worrying me about my car's service history and I'm now looking for some advice.

    I bought a pre-reg Renault from Arnold Clark last July. At the time, I was told the only difference between new and pre-reg is that, for me, the warranty will be shorter because I lose the months between its registration and me buying it. In my case, the car was registered in March, i.e. 4 months (or so) before I bought it. I was fine with this and felt the saving on new was worth taking the risk that something might go wrong in the final 4 months of my PCP contract.

    In the second week or so of June, the car's display started flashing "Service due in 30 days". I expected this so kept it in the back of my mind. When it changed last week to 10 days, I booked a service under my service plan.

    I've since found out, however, that a service "clock" starts from registration, not purchase.

    This is concerning. If I'm 4 months late for the first service, that means I'm almost certainly in breach of the warranty conditions. But 1) I was never told this when buying; and 2) the car itself is only reporting it needs a service now - 1 year after purchase, not registration. So clearly the "clock" was reset to co-incide with my purchase/delivery date (I'm nowhere near the mileage limit for a service).

    Can anyone advise on where I stand? Is it possible that Arnold Clark's pre-delivery checks allow them to reset the clock? Or have I been deceived?

    I'll admit to a little naivety when buying the car; it was the first time I'd bought (nearly) new and definitely missed a few key questions. I was daft, but lesson learned, and mistakes won't be repeated in future. Nevertheless, I would still have expected the car itself to accurately report when its service is due. It shouldn't necessarily be relied upon, but that fact it is reporting in July when I purchased in July does seem a bit iffy.
Page 1
    • DUTR
    • By DUTR 9th Jul 17, 1:22 AM
    • 10,830 Posts
    • 6,135 Thanks
    DUTR
    • #2
    • 9th Jul 17, 1:22 AM
    • #2
    • 9th Jul 17, 1:22 AM
    I think you are worrying over nothing, just get the service and continue to enjoy your motor.
    • Gloomendoom
    • By Gloomendoom 9th Jul 17, 7:41 AM
    • 12,421 Posts
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    Gloomendoom
    • #3
    • 9th Jul 17, 7:41 AM
    • #3
    • 9th Jul 17, 7:41 AM
    My car was registered before I bought it and is serviced three months "late". It's never been a problem where warranty work has been needed.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • AdrianC
    • By AdrianC 9th Jul 17, 7:56 AM
    • 14,710 Posts
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    AdrianC
    • #4
    • 9th Jul 17, 7:56 AM
    • #4
    • 9th Jul 17, 7:56 AM
    I bought a pre-reg Renault from Arnold Clark last July. At the time, I was told the only difference between new and pre-reg is that, for me, the warranty will be shorter because I lose the months between its registration and me buying it. In my case, the car was registered in March, i.e. 4 months (or so) before I bought it.
    Originally posted by marks87
    So you did know that a first service on time, 12 months, rather than mileage would be due in March...?
    • loskie
    • By loskie 9th Jul 17, 8:17 AM
    • 1,049 Posts
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    loskie
    • #5
    • 9th Jul 17, 8:17 AM
    • #5
    • 9th Jul 17, 8:17 AM
    Not called Arnold Shark for nothing.
    • neilmcl
    • By neilmcl 9th Jul 17, 9:09 AM
    • 9,730 Posts
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    neilmcl
    • #6
    • 9th Jul 17, 9:09 AM
    • #6
    • 9th Jul 17, 9:09 AM
    Do you know whether it was serviced prior to you taking delivery of the car, that's the only reason I can think of them having to reset the service indicator.
    • marks87
    • By marks87 9th Jul 17, 4:23 PM
    • 159 Posts
    • 29 Thanks
    marks87
    • #7
    • 9th Jul 17, 4:23 PM
    • #7
    • 9th Jul 17, 4:23 PM
    So you did know that a first service on time, 12 months, rather than mileage would be due in March...?
    Originally posted by AdrianC
    No. That's the point of this thread.

    Do you know whether it was serviced prior to you taking delivery of the car, that's the only reason I can think of them having to reset the service indicator.
    Originally posted by neilmcl
    There's no stamp in the book, but pre-delivery checks were performed. Maybe that allows the service to be bumped on.

    I'll ask on Wednesday when I book it in. I would be somewhat annoyed if it turns out they do reset the clock without actually doing anything that pushes the date of the first service on.
    • AdrianC
    • By AdrianC 9th Jul 17, 4:52 PM
    • 14,710 Posts
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    AdrianC
    • #8
    • 9th Jul 17, 4:52 PM
    • #8
    • 9th Jul 17, 4:52 PM
    No. That's the point of this thread.
    Originally posted by marks87
    I beg to differ...

    You knew the car was first registered in March.
    You knew the warranty started at the first registration date.
    Why would the first service NOT be due 12 months after the first registration date?
    • oldagetraveller
    • By oldagetraveller 9th Jul 17, 5:02 PM
    • 2,918 Posts
    • 1,437 Thanks
    oldagetraveller
    • #9
    • 9th Jul 17, 5:02 PM
    • #9
    • 9th Jul 17, 5:02 PM
    I beg to differ...

    You knew the car was first registered in March.
    You knew the warranty started at the first registration date.
    Why would the first service NOT be due 12 months after the first registration date?
    Originally posted by AdrianC
    Exactly. My Toyota Yaris was registered on 1st March 2014, I purchased as a pre-registered vehicle on the 26thMarch.
    There was no doubt or anything to suggest otherwise that the "clock" started on the 1stMarch for warranty, M.O.T., service (if time based)and v.e.d..
    Toyota, I understand, allow only a little leeway on servicing to retain warranty. e.g. 1 month/500 miles or thereabouts.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • marks87
    • By marks87 9th Jul 17, 5:33 PM
    • 159 Posts
    • 29 Thanks
    marks87
    I beg to differ...

    You knew the car was first registered in March.
    You knew the warranty started at the first registration date.
    Why would the first service NOT be due 12 months after the first registration date?
    Originally posted by AdrianC
    For a start, I wasn't told it was.

    Second, the fact that the car itself didn't tell me, and has only now told me a year after purchase.

    Something clearly isn't right with that.
    • Tarambor
    • By Tarambor 9th Jul 17, 6:42 PM
    • 908 Posts
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    Tarambor
    But I bet everything was right when you were happily taking a large discount on the new price. As with any deal where you're saving a fair few quid you need to look carefully into the ins and outs. The slight bit of salt on the deal is that you have to do a first service quite quickly but given the first service is usually below £200 and you're saving four figure sums it isn't the end of the world.
    • marks87
    • By marks87 9th Jul 17, 7:12 PM
    • 159 Posts
    • 29 Thanks
    marks87
    But I bet everything was right when you were happily taking a large discount on the new price. As with any deal where you're saving a fair few quid you need to look carefully into the ins and outs. The slight bit of salt on the deal is that you have to do a first service quite quickly but given the first service is usually below £200 and you're saving four figure sums it isn't the end of the world.
    Originally posted by Tarambor
    But that still ignores the fact the car itself was programmed into thinking the first service wasn't due until this month.

    When I was sold it I was told the two downsides were the shorter warranty, and that the V5 will show two owners if/when I come to sell it on. No mention of it needing serviced less than a year after purchase.
    • Strider590
    • By Strider590 9th Jul 17, 7:30 PM
    • 11,305 Posts
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    Strider590
    Rest easy in the fact that any warranty barely covers anything that is likely to go wrong and this minor discrepancy in the service history is nothing.

    In fact if it was dealer serviced the chances are it's never actually had a service, dealerships techs in most dealerships don't have time to service every car they get in each day.........

    Usually some suit does a "time and motion study" and finds that under perfect conditions, working fingers to bone, based on servicing a new car with nothing going wrong, they should be doing X number of cars a day. Then they get two cars in one day where the customer has left the wheel nut key at home, suddenly 2, 3, 4 cars don't even make it into the service bay.
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
    • Geoff1963
    • By Geoff1963 9th Jul 17, 7:51 PM
    • 608 Posts
    • 383 Thanks
    Geoff1963
    It is likely that the car was made (A) several weeks / months before the dealer received it (B). The Pre-Delivery Inspection (C) would be done sometime between (B), and the dealer selling it (D). Vehicles are normally registered at (D), rather than sometime between (B) and (D).

    The car is likely to need servicing, based on a duration after (C) or possibly after (A) ; but there is no valid reason for the vehicle to need servicing sooner, simply because ownership passed from the manufacturer to the dealer. There is therefore no technical reason why the service indicator clock could not be reset to the date of sale.

    Pre-registration allows cars to be sold, after the cut-off date for them to have certain features ( e.g meeting emissions standards ) ; so the manufacturer can bend the rules of the system. It also allows them to inflate sales figures. The OP gets a discount for this ( and the reduced warranty ).

    The OP's concern is that the Service Indicator clock was reset at the date of sale, but if the warranty rules apply, then it would be 4 months late. I would suggest first checking with the garage ( which could, but didn't, send an e-mail reminder ) and if they say the warranty is breached, take it up with the manufacturer. The manufacturer can then explain the component degradation that starts while the vehicle is in the dealer's compound, triggered by someone telling DVLA that it's been sold. They probably won't want the can of worms to be opened any further.

    Pre-registration is as ridiculous as a person being allowed to buy alcohol at 17 years 9 months, because their parents registered them 3 months before they were born.
    • neilmcl
    • By neilmcl 9th Jul 17, 7:52 PM
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    neilmcl
    Making things up again Strider590 or do you actually have a shred of evidence for the above?
    • AdrianC
    • By AdrianC 9th Jul 17, 7:52 PM
    • 14,710 Posts
    • 13,078 Thanks
    AdrianC
    Pre-registration is as ridiculous as a person being allowed to buy alcohol at 17 years 9 months, because their parents registered them 3 months before they were born.
    Originally posted by Geoff1963
    Perhaps it is - but people don't argue at the discount it gives them over new price.
    • jbainbridge
    • By jbainbridge 9th Jul 17, 11:11 PM
    • 1,697 Posts
    • 1,094 Thanks
    jbainbridge
    Most Renaults have a service interval of 2 years ... have you checked what yours is? You might be worrying about nothing.
    • fred246
    • By fred246 10th Jul 17, 4:46 AM
    • 799 Posts
    • 442 Thanks
    fred246
    Making things up again Strider590 or do you actually have a shred of evidence for the above?
    Originally posted by neilmcl
    The office of fair trading and Which magazine often do extensive investigations into garage servicing standards. The results are universally abysmal. Whether independent garage or main dealer they are as poor as each other.
    The investigation into standards of car serving in Wales 2010 is easily found online.
    Their conclusions:

    There was clear evidence that many traders were not thorough in their approach to the service. Many were negligent and some even fraudulently charged for work that they did not carry out.

    The general standard of servicing was poor and only a small percentage of the garages picked up most of the faults.

    Many traders appeared to routinely “stamp” consumers vehicle service records implying that the manufacturer’s recommended service schedules had been followed when they had not.

    The prices charged by main dealers were generally higher than the small independent garages but both missed faults that ought to have been picked up.

    etc, etc.

    These reports are produced on a regular basis but nothing is ever done about it.

    I am not sure Strider590 knows exactly all the reasons why garage servicing standards are so poor but they definitely are.
    Last edited by fred246; 10-07-2017 at 4:52 AM.
    • neilmcl
    • By neilmcl 10th Jul 17, 9:32 AM
    • 9,730 Posts
    • 6,755 Thanks
    neilmcl
    The office of fair trading and Which magazine often do extensive investigations into garage servicing standards. The results are universally abysmal. Whether independent garage or main dealer they are as poor as each other.
    The investigation into standards of car serving in Wales 2010 is easily found online.
    Their conclusions:

    There was clear evidence that many traders were not thorough in their approach to the service. Many were negligent and some even fraudulently charged for work that they did not carry out.

    The general standard of servicing was poor and only a small percentage of the garages picked up most of the faults.

    Many traders appeared to routinely “stamp” consumers vehicle service records implying that the manufacturer’s recommended service schedules had been followed when they had not.

    The prices charged by main dealers were generally higher than the small independent garages but both missed faults that ought to have been picked up.

    etc, etc.

    These reports are produced on a regular basis but nothing is ever done about it.

    I am not sure Strider590 knows exactly all the reasons why garage servicing standards are so poor but they definitely are.
    Originally posted by fred246
    That's not what he said though. He implied that cars going in for main dealer services are routinely leaving without any work being done whatsoever. TBH he regularly posts nonsense without anything to back it up, he has no credibility in this forum as far as I and many others are concerned.
    • Strider590
    • By Strider590 10th Jul 17, 9:36 AM
    • 11,305 Posts
    • 6,280 Thanks
    Strider590
    Making things up again Strider590 or do you actually have a shred of evidence for the above?
    Originally posted by neilmcl
    My brother has worked in the motor trade (sales, management, etc) at dealerships for over 10 years, Toyota, BMW, Audi. Most people knew this stuff was going on, but as long as targets were met on paper and the charts looked nice in the weekly meetings, everyone turned a blind eye.

    The was an episode of Undercover Boss UK, where the boss of Hyundai went under cover at dealerships and found that techs didn't have time to do all their daily jobs, if you want to look it up on Youtube......
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
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