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    • jelliot
    • By jelliot 8th Jul 17, 11:48 PM
    • 24Posts
    • 2Thanks
    jelliot
    Sky HD box asking for PIN
    • #1
    • 8th Jul 17, 11:48 PM
    Sky HD box asking for PIN 8th Jul 17 at 11:48 PM
    I decided to watch Kill Bill the other night and changed to the channel it was on (can't remember which channel now) just before 9 o'clock and was watching the adverts.

    Suddenly a prompt came up asking for the PIN and the channel was no longer watchable.

    The thing is all the settings for the PIN are turned off so why does it want a PIN?

    Is this a new thing or I've just never watched a channel that needs a PIN for a while?
Page 1
    • mije1983
    • By mije1983 9th Jul 17, 12:00 AM
    • 2,552 Posts
    • 18,330 Thanks
    mije1983
    • #2
    • 9th Jul 17, 12:00 AM
    • #2
    • 9th Jul 17, 12:00 AM
    I believe it's hard coded into the software to ask for the PIN for any 'adult' rated program shown before the watershed. Not sure whether it's a legal requirement for Sky to do, or if they just do it to appear 'responsible'.

    • brewerdave
    • By brewerdave 9th Jul 17, 10:47 AM
    • 4,429 Posts
    • 1,814 Thanks
    brewerdave
    • #3
    • 9th Jul 17, 10:47 AM
    • #3
    • 9th Jul 17, 10:47 AM
    My box behaves similarly even on recorded programmes. I tried to switch off the need for the PIN - but I couldn't find how to do it!
    • Colin_Maybe
    • By Colin_Maybe 9th Jul 17, 1:06 PM
    • 1,065 Posts
    • 478 Thanks
    Colin_Maybe
    • #4
    • 9th Jul 17, 1:06 PM
    • #4
    • 9th Jul 17, 1:06 PM
    It seems like PIN protection is a bit random, I downloaded a boxset last year and it insisted on the PIN for each episode. It's never asked for it on anything else before or since so I'm guessing it's tied to individual shows somehow.
    • mije1983
    • By mije1983 9th Jul 17, 1:33 PM
    • 2,552 Posts
    • 18,330 Thanks
    mije1983
    • #5
    • 9th Jul 17, 1:33 PM
    • #5
    • 9th Jul 17, 1:33 PM
    From the Sky website:

    When watching a programme or movie, your Sky box will always ask for your PIN:
    • If it has an age rating of 18 and it’s before 9pm.
    • If it has an age rating of 12 or 15 and it’s before 8pm.
    Some older posts on their forum from Sky staff suggest the PIN function is a way for them to show certain programs before the watershed without falling foul of OFCOM rules, but those posts are quite old so don't know if they are still relevant.

    • r2015
    • By r2015 9th Jul 17, 5:54 PM
    • 882 Posts
    • 252 Thanks
    r2015
    • #6
    • 9th Jul 17, 5:54 PM
    • #6
    • 9th Jul 17, 5:54 PM
    Mine started doing that as well, after years of never asking for a PIN it started asking for one.

    My solution, change the PIN to 0000 easy to remember.
    Another year, past 71 now and getting even more forgetful and tending to ramble more.
    If you think I've asked this before I probably have.
    • Neil Jones
    • By Neil Jones 9th Jul 17, 6:22 PM
    • 732 Posts
    • 391 Thanks
    Neil Jones
    • #7
    • 9th Jul 17, 6:22 PM
    • #7
    • 9th Jul 17, 6:22 PM
    Mine started doing that as well, after years of never asking for a PIN it started asking for one.

    My solution, change the PIN to 0000 easy to remember.
    Originally posted by r2015
    Default PIN if you don't change it is the last four digits of the viewing card number, unless its a replacement card in which case it will be the last four digits of your first card.

    Sky are able to show 12 and 15 rated movies before 8pm provided they're secured behind a suitable protection system - the PIN. This has been the case for quite a long time now. You won't find any 18 rated movies transmitted before 9pm, though of course they'll be On Demand and PINned.
    • r2015
    • By r2015 10th Jul 17, 12:29 AM
    • 882 Posts
    • 252 Thanks
    r2015
    • #8
    • 10th Jul 17, 12:29 AM
    • #8
    • 10th Jul 17, 12:29 AM
    Default PIN if you don't change it is the last four digits of the viewing card number,
    I know that but it is easier to press 0 four times than press 2641

    (Not real PIN just for demonstration purposes only)
    Another year, past 71 now and getting even more forgetful and tending to ramble more.
    If you think I've asked this before I probably have.
    • brewerdave
    • By brewerdave 10th Jul 17, 9:22 AM
    • 4,429 Posts
    • 1,814 Thanks
    brewerdave
    • #9
    • 10th Jul 17, 9:22 AM
    • #9
    • 10th Jul 17, 9:22 AM
    Default PIN if you don't change it is the last four digits of the viewing card number, unless its a replacement card in which case it will be the last four digits of your first card.

    Sky are able to show 12 and 15 rated movies before 8pm provided they're secured behind a suitable protection system - the PIN. This has been the case for quite a long time now. You won't find any 18 rated movies transmitted before 9pm, though of course they'll be On Demand and PINned.
    Originally posted by Neil Jones
    But it does appear to be random eg watching episodes of Riviera on Box sets -sometimes asked for PIN - but not always??
    • Neil Jones
    • By Neil Jones 10th Jul 17, 11:10 AM
    • 732 Posts
    • 391 Thanks
    Neil Jones
    But it does appear to be random eg watching episodes of Riviera on Box sets -sometimes asked for PIN - but not always??
    Originally posted by brewerdave
    This behaviour changed it appears in the R015 update:

    when watching a series which requires a PIN, you will now only need to enter the PIN once when you select the first episode to playback and not when starting the next episode using Watch Next. The only exception to this is if the next episode has a higher age rating than the previous episode, in which case you will be required to enter your PIN again.
    by https://skyepginfo.co.uk/Firmware/Features/R015.php
    • jelliot
    • By jelliot 10th Jul 17, 11:47 AM
    • 24 Posts
    • 2 Thanks
    jelliot
    You won't find any 18 rated movies transmitted before 9pm,
    So why did it ask for a PIN at 8:59pm if the film didn't start until 9:00pm?

    Had I changed channel at 9:01pm instead of 8:58pm would it have asked for a PIN?
    • Moneyineptitude
    • By Moneyineptitude 11th Jul 17, 11:31 AM
    • 19,293 Posts
    • 9,398 Thanks
    Moneyineptitude
    Had I changed channel at 9:01pm instead of 8:58pm would it have asked for a PIN?
    Originally posted by jelliot
    Probably not.

    Is it really that much of an imposition to key four digits, though?

    None of the providers showing age restricted films before the watershed can do so without requesting a PIN entry for viewing. This is an OFCOM ruling and so affects Virgin and BT etc as well as Sky.

    No customer can disable PIN entry other than for Pay Per View content and even that requires a PIN if age restricted viewing is purchased and viewed before the watershed.

    All of the old forum discussions about this have not lost relevancy in the interim.
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