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  • FIRST POST
    • Kim_13
    • By Kim_13 8th Jul 17, 12:44 PM
    • 1,357Posts
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    Kim_13
    Anyone else having any problems with Tesco Online Banking?
    • #1
    • 8th Jul 17, 12:44 PM
    Anyone else having any problems with Tesco Online Banking? 8th Jul 17 at 12:44 PM
    I've been trying to cancel a Direct Debit into one of my Tesco savings accounts that I no longer need. When I click to confirm the cancellation, it comes up saying that 'Online banking is currently unavailable.' This happened a couple of times yesterday and again today.

    Thankfully the next payment wouldn't be taken for a few weeks so I have time, but I was just wondering if anyone else is having any issues? I made an internal transfer (via app) yesterday and that went through fine.

    Thanks
    Sealed Pot 11 #520 ~ /£100
    VSP 2017 #9 ~ £108.83/£250.00
    CCCC 2017 #1 ~ £200.95/£120.00

    I'm a Board Guide on the Savings and Investments , Budgeting and Bank Accounts , Credit Cards and Marriage, Relationships and Families boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Please remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this.) Any views are mine and not the official line of MoneySavingExpert.com
Page 1
    • Geoff1963
    • By Geoff1963 8th Jul 17, 2:13 PM
    • 1,056 Posts
    • 677 Thanks
    Geoff1963
    • #2
    • 8th Jul 17, 2:13 PM
    • #2
    • 8th Jul 17, 2:13 PM
    Seems to be working OK for me, but I only tried to view my account.
    Is it only the D-D cancellation feature that isn't working ?
    • Kim_13
    • By Kim_13 17th Jul 17, 12:46 PM
    • 1,357 Posts
    • 1,717 Thanks
    Kim_13
    • #3
    • 17th Jul 17, 12:46 PM
    • #3
    • 17th Jul 17, 12:46 PM
    It was yes. After trying over a few more days to cancel it with no success, I rang them. Spoke to an advisor who advised me that it's not possible to cancel DD's online (amending works fine online as I've done it before.)

    Just thought I'd post this here in case anyone else finds themselves in a similar situation. I can't recall ever seeing anything about it in the account literature.
    Sealed Pot 11 #520 ~ /£100
    VSP 2017 #9 ~ £108.83/£250.00
    CCCC 2017 #1 ~ £200.95/£120.00

    I'm a Board Guide on the Savings and Investments , Budgeting and Bank Accounts , Credit Cards and Marriage, Relationships and Families boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Please remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this.) Any views are mine and not the official line of MoneySavingExpert.com
    • SnowTiger
    • By SnowTiger 17th Jul 17, 1:18 PM
    • 3,089 Posts
    • 2,053 Thanks
    SnowTiger
    • #4
    • 17th Jul 17, 1:18 PM
    • #4
    • 17th Jul 17, 1:18 PM
    It was yes. After trying over a few more days to cancel it with no success, I rang them. Spoke to an advisor who advised me that it's not possible to cancel DD's online (amending works fine online as I've done it before.)

    Just thought I'd post this here in case anyone else finds themselves in a similar situation. I can't recall ever seeing anything about it in the account literature.
    Originally posted by Kim_13
    Strange.

    I have two Tesco savings accounts. I cancelled three inward direct debits online to each a few days ago.
    • Shakin Steve
    • By Shakin Steve 17th Jul 17, 3:34 PM
    • 1,059 Posts
    • 767 Thanks
    Shakin Steve
    • #5
    • 17th Jul 17, 3:34 PM
    • #5
    • 17th Jul 17, 3:34 PM
    Strange.

    I have two Tesco savings accounts. I cancelled three inward direct debits online to each a few days ago.
    Originally posted by SnowTiger
    Three direct debits from a Tesco current account to a Tesco savings account?
    I came into this world with nothing and I've got most of it left.
    • badger09
    • By badger09 17th Jul 17, 5:04 PM
    • 5,413 Posts
    • 4,653 Thanks
    badger09
    • #6
    • 17th Jul 17, 5:04 PM
    • #6
    • 17th Jul 17, 5:04 PM
    Three direct debits from a Tesco current account to a Tesco savings account?
    Originally posted by Shakin Steve
    Nobody (apart from you) has mentioned a Tesco current account.
    • SnowTiger
    • By SnowTiger 17th Jul 17, 5:13 PM
    • 3,089 Posts
    • 2,053 Thanks
    SnowTiger
    • #7
    • 17th Jul 17, 5:13 PM
    • #7
    • 17th Jul 17, 5:13 PM
    Three direct debits from a Tesco current account to a Tesco savings account?
    Originally posted by Shakin Steve
    No. Direct debits in to two Tesco savings accounts from external accounts.
    • Shakin Steve
    • By Shakin Steve 17th Jul 17, 6:03 PM
    • 1,059 Posts
    • 767 Thanks
    Shakin Steve
    • #8
    • 17th Jul 17, 6:03 PM
    • #8
    • 17th Jul 17, 6:03 PM
    No. Direct debits in to two Tesco savings accounts from external accounts.
    Originally posted by SnowTiger
    I think that it's a Tesco current account that the OP is trying to cancel DD from? Well.....I'm assuming that as the thread title says Tesco online banking.
    I came into this world with nothing and I've got most of it left.
    • Kim_13
    • By Kim_13 17th Jul 17, 10:34 PM
    • 1,357 Posts
    • 1,717 Thanks
    Kim_13
    • #9
    • 17th Jul 17, 10:34 PM
    • #9
    • 17th Jul 17, 10:34 PM
    I think that it's a Tesco current account that the OP is trying to cancel DD from? Well.....I'm assuming that as the thread title says Tesco online banking.
    Originally posted by Shakin Steve
    It was a direct debit into a Tesco Internet Saver from a Natwest current account.

    I titled the thread as Tesco online banking due to the error message it was giving me when I tried to cancel the DD on Tesco's end (I have always thought you were supposed to cancel them on both ends.)
    Sealed Pot 11 #520 ~ /£100
    VSP 2017 #9 ~ £108.83/£250.00
    CCCC 2017 #1 ~ £200.95/£120.00

    I'm a Board Guide on the Savings and Investments , Budgeting and Bank Accounts , Credit Cards and Marriage, Relationships and Families boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Please remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this.) Any views are mine and not the official line of MoneySavingExpert.com
    • Shakin Steve
    • By Shakin Steve 18th Jul 17, 6:33 AM
    • 1,059 Posts
    • 767 Thanks
    Shakin Steve
    Right...then I apologise to Snow Tiger.
    I came into this world with nothing and I've got most of it left.
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