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  • FIRST POST
    • Lollobrigida
    • By Lollobrigida 8th Jul 17, 8:48 AM
    • 31Posts
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    Lollobrigida
    Roaming charges
    • #1
    • 8th Jul 17, 8:48 AM
    Roaming charges 8th Jul 17 at 8:48 AM
    With the recent EU regulations, there are no roaming charges. My question is, can I use my free quota to make calls while I am in Greece to both Greek and UK numbers? How does it work exactly? Also, can I also use my free internet quota?
Page 1
    • spiro
    • By spiro 8th Jul 17, 10:00 AM
    • 5,766 Posts
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    spiro
    • #2
    • 8th Jul 17, 10:00 AM
    • #2
    • 8th Jul 17, 10:00 AM
    Calls - yes, Internet - maybe. It appears there is a clause whereby if your contract is very cheap they can cap your internet, but if they do the max they can charge for going over quota is £7.50+VAT per Gb.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • d123
    • By d123 8th Jul 17, 10:40 AM
    • 6,377 Posts
    • 4,116 Thanks
    d123
    • #3
    • 8th Jul 17, 10:40 AM
    • #3
    • 8th Jul 17, 10:40 AM
    With the recent EU regulations, there are no roaming charges. My question is, can I use my free quota to make calls while I am in Greece to both Greek and UK numbers? How does it work exactly? Also, can I also use my free internet quota?
    Originally posted by Lollobrigida
    It would be a lot easier to answer if you supplied sufficient info, like the network and price plan you're on, for a start.
    ====
    • Ian011
    • By Ian011 8th Jul 17, 2:18 PM
    • 1,721 Posts
    • 965 Thanks
    Ian011
    • #4
    • 8th Jul 17, 2:18 PM
    • #4
    • 8th Jul 17, 2:18 PM
    When you visit any of the EU or EEA countries and territories and use you phone while roaming, your inclusive allowance will cover calls and texts to landline and mobile numbers in the UK, landline and mobile numbers in the country you are visiting and landline and mobile numbers in all of the other EU and EEA countries and territories. Your data allowance will also work in each of those places.

    Be aware that there are numerous places in Europe that are not part of the agreement. Be sure to check and understand the list published by your provider - especially if you are near the border of any place that is not included.
    Last edited by Ian011; 08-07-2017 at 2:27 PM.
    • Lollobrigida
    • By Lollobrigida 8th Jul 17, 7:27 PM
    • 31 Posts
    • 5 Thanks
    Lollobrigida
    • #5
    • 8th Jul 17, 7:27 PM
    • #5
    • 8th Jul 17, 7:27 PM
    I have Vodafone UK. So when I am in UK (so not roaming), I can call Greek numbers for free within my free quota?
    • d123
    • By d123 8th Jul 17, 8:03 PM
    • 6,377 Posts
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    d123
    • #6
    • 8th Jul 17, 8:03 PM
    • #6
    • 8th Jul 17, 8:03 PM
    I have Vodafone UK. So when I am in UK (so not roaming), I can call Greek numbers for free within my free quota?
    Originally posted by Lollobrigida
    No, you cant.
    ====
    • boatman
    • By boatman 8th Jul 17, 8:26 PM
    • 3,287 Posts
    • 2,319 Thanks
    boatman
    • #7
    • 8th Jul 17, 8:26 PM
    • #7
    • 8th Jul 17, 8:26 PM
    When you visit any of the EU or EEA countries and territories and use you phone while roaming, your inclusive allowance will cover calls and texts to landline and mobile numbers in the UK, landline and mobile numbers in the country you are visiting and landline and mobile numbers in all of the other EU and EEA countries and territories. Your data allowance will also work in each of those places.

    Be aware that there are numerous places in Europe that are not part of the agreement. Be sure to check and understand the list published by your provider - especially if you are near the border of any place that is not included.
    Originally posted by Ian011
    https://www.idmobile.co.uk/help-and-advice/eu-roaming

    "* You can use your minutes to call numbers in the UK or the same destination you're in. You'll be charged for calls to other non-UK destinations. These aren't included in your normal monthly allowance even when you're in the UK."

    iDmobile seem to have other ideas! About halfway down the page there is a table, it clearly shows that while in one of the roaming countries you will be charged if you call a country other than the UK or the country you are currently in.
    • Ian011
    • By Ian011 8th Jul 17, 8:37 PM
    • 1,721 Posts
    • 965 Thanks
    Ian011
    • #8
    • 8th Jul 17, 8:37 PM
    • #8
    • 8th Jul 17, 8:37 PM
    iD Mobile fail to mention 03 numbers in their information.

    They also block access to numbers starting 070, 080, 084, 087, 09 and 118. Blocking access to 080 numbers is especially worrying.

    The breach of EU Regulations that you mentioned can be reported via the web form found at:
    https://ec.europa.eu/digital-single-market/contact

    They will then contact Ofcom to enforce the regulations.

    This process is already in progress for Lyca Mobile who are also in breach of the regulations.
    Last edited by Ian011; 08-07-2017 at 8:44 PM.
    • J B
    • By J B 8th Jul 17, 10:09 PM
    • 2,204 Posts
    • 706 Thanks
    J B
    • #9
    • 8th Jul 17, 10:09 PM
    • #9
    • 8th Jul 17, 10:09 PM
    When you visit any of the EU or EEA countries and territories and use you phone while roaming, your inclusive allowance will cover calls and texts to landline and mobile numbers in the UK, landline and mobile numbers in the country you are visiting and landline and mobile numbers in all of the other EU and EEA countries and territories.
    Originally posted by Ian011
    I'm fairly sure that the bit I have highlighted above is incorrect.

    The new EU law lets you use your mobile as if you were at home whilst roaming, nothing else.
    • d123
    • By d123 8th Jul 17, 10:24 PM
    • 6,377 Posts
    • 4,116 Thanks
    d123
    I'm fairly sure that the bit I have highlighted above is incorrect.

    The new EU law lets you use your mobile as if you were at home whilst roaming, nothing else.
    Originally posted by J B
    Ian is correct, the EU Regulations make the EEA a single market while roaming, so the allowance is usable for all calls in the EEA.

    It doesn't apply while in the UK as the roaming regs don't apply in your home country (unfortunately).
    ====
    • boatman
    • By boatman 11th Jul 17, 3:30 PM
    • 3,287 Posts
    • 2,319 Thanks
    boatman
    I just spoke to OFCOM, they said operators only need to include calls to UK numbers if you are using your inclusive bundled minutes. So if in Spain and you call a Spanish or French number they don't have to come from your inclusive minutes. Most operators are including them though.

    Link to OFCOM info but doesn't cover this issue
    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/using-your-mobile-abroad
    Last edited by boatman; 11-07-2017 at 3:32 PM. Reason: ll
    • d123
    • By d123 11th Jul 17, 4:48 PM
    • 6,377 Posts
    • 4,116 Thanks
    d123
    I just spoke to OFCOM, they said operators only need to include calls to UK numbers if you are using your inclusive bundled minutes. So if in Spain and you call a Spanish or French number they don't have to come from your inclusive minutes. Most operators are including them though.

    Link to OFCOM info but doesn't cover this issue
    https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/using-your-mobile-abroad
    Originally posted by boatman
    Why would you ask OFCOM who have nothing to do with the Regs?

    If you'd asked I would have linked you to the EU Regs fact sheet (who as the Regulatory body are probably a little more aware of the facts).

    If I travel and call or text a friend, do I have to worry on which operator he/she is or whether it is a fixed or mobile?

    No. When you are roaming in the EU, all calls to mobile and fixed numbers in the EU will be counted against your national volume of minutes (or will be unlimited if you have unlimited calls at home), exactly as if you were calling within your home country. If you have distinct so-called ‘on-net’ and ‘on-net’ volumes in your national bundle, all the roaming minutes may be all deducted from the on-net volume, and also when you call another subscriber of the same domestic operator while roaming.

    For example: If you have a Belgian card and you travel to France and call either a hotel in France, back home to Belgium, or to any other country in the EU and the EEA, you are roaming, and you will pay Belgian internal domestic prices.

    On the other hand, if for example, a Belgian SIM card holder calls from Belgium to Spain, she/he will pay the international tari . Calls from home to another EU country are not roaming and are not regulated.
    Just to help those who might be easily confused, let's replace "Belgian" with "UK".

    If you have a UK card and you travel to France and call either a hotel in France, back home to UK, or to any other country in the EU and the EEA, you are roaming, and you will pay UK internal domestic prices.
    http://ec.europa.eu/newsroom/document.cfm?doc_id=45382
    Last edited by d123; 11-07-2017 at 4:50 PM.
    ====
    • Lollobrigida
    • By Lollobrigida 11th Jul 17, 5:32 PM
    • 31 Posts
    • 5 Thanks
    Lollobrigida
    So, it would be a huge saving if we find the cheapest SIM in whole Europe and use it in the UK.

    We will permanently roam in the UK and we will have many minutes for the least possible fee.
    • d123
    • By d123 11th Jul 17, 5:43 PM
    • 6,377 Posts
    • 4,116 Thanks
    d123
    So, it would be a huge saving if we find the cheapest SIM in whole Europe and use it in the UK.

    We will permanently roam in the UK and we will have many minutes for the least possible fee.
    Originally posted by Lollobrigida
    No, permenent use is not allowed under the Regs (from the same link posted above)...

    The general rule is that as long as you spend more time at home than abroad, or you use your mobile phone more at home than abroad, you can roam at domestic prices when travelling wherever in the EU. This is considered a fair use of roaming services.

    If this is not the case, your mobile operator may contact you.

    Operators can detect possible abuses based on the balance of roaming and domestic activity over a four-month period: if you spend a majority of your time abroad and consume more abroad than at home over the four months, the operator can ask you to clarify the situation within 14 days.

    Continue at link
    ====
    • boatman
    • By boatman 11th Jul 17, 5:58 PM
    • 3,287 Posts
    • 2,319 Thanks
    boatman
    Why would you ask OFCOM who have nothing to do with the Regs?
    Originally posted by d123
    Which other UK Telecommunications Regulatory Authority tasked with the governance of those EU rules should I have called?

    I agree with you, their interpretation is wrong. Its just worrying that they have got it wrong.

    Question 11:
    https://ec.europa.eu/digital-single-market/en/faq/frequently-asked-questions-roam-home#278
    Last edited by boatman; 11-07-2017 at 6:21 PM. Reason: ll
    • redux
    • By redux 11th Jul 17, 8:02 PM
    • 16,839 Posts
    • 21,027 Thanks
    redux
    Why would you ask OFCOM who have nothing to do with the Regs?

    If you'd asked I would have linked you to the EU Regs fact sheet (who as the Regulatory body are probably a little more aware of the facts).
    Originally posted by d123
    Ofcom is part of the European regulator body BEREC.

    http://berec.europa.eu/eng/about_berec/what_is_berec/

    http://berec.europa.eu/eng/document_register/subject_matter/berec_office/download/0/5122-up-dated-list-of-the-members-and-observe_0.pdf
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