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  • FIRST POST
    • ChrisDA95
    • By ChrisDA95 7th Jul 17, 10:34 PM
    • 21Posts
    • 6Thanks
    ChrisDA95
    Yodel being a pain in the ***
    • #1
    • 7th Jul 17, 10:34 PM
    Yodel being a pain in the *** 7th Jul 17 at 10:34 PM
    Hello,

    I bought something on ebay which I told was dispatched on the 06/07 and here is the tracking info:

    07/07/17 17:02 We came to collect your parcel but it wasn't available (Alfreton depot)

    07/07/17 17:01 We have collected your parcel (Alfreton depot)

    07/07/17 10:39 Your parcel is in transit (Wednesbury hub)

    07/07/17 10:38 Your parcel is at our sort centre (Wednesbury hub)

    06/07/17 18:45 Your parcel is in transit (Alfreton depot)

    06/07/17 16:33 We have collected your parcel (Alfreton depot)

    06/07/17 15:25 We have collected your parcel (Alfreton depot)


    As you can see it has come from the Alfreton depot to the Wednesbury hub, then back to the Alfreton depot again. Now the overall status is:We came to collect your parcel but it wasn't available. Of course I have messaged the seller to see if they can do anything but just wondering, has anyone else had this before with Yodel. I tried customer service, but they were atrociously bad.
Page 1
    • theonlywayisup
    • By theonlywayisup 8th Jul 17, 6:23 AM
    • 10,570 Posts
    • 7,082 Thanks
    theonlywayisup
    • #2
    • 8th Jul 17, 6:23 AM
    • #2
    • 8th Jul 17, 6:23 AM
    Your seller is the only way you will get any help. They have the contract with Yodel.
    • mrcol1000
    • By mrcol1000 8th Jul 17, 8:16 AM
    • 4,296 Posts
    • 3,707 Thanks
    mrcol1000
    • #3
    • 8th Jul 17, 8:16 AM
    • #3
    • 8th Jul 17, 8:16 AM
    I brought something from a online retailer. We actually share the same local Yodel depot. Normally it goes in and then goes straight out again for delivery. This parcel bounced around depots for a while, getting further and further away before moving back in the right direction. Two weeks later it finally turned up.

    As above, the seller needs to sort this out. It's unlikely Yodel will talk to you.
    • Pun
    • By Pun 8th Jul 17, 9:08 AM
    • 472 Posts
    • 478 Thanks
    Pun
    • #4
    • 8th Jul 17, 9:08 AM
    • #4
    • 8th Jul 17, 9:08 AM
    Let the seller deal with it - and rate them on how hard they try to help you, not how rubbish Yodel are!
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