Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • JibTeenuc
    • By JibTeenuc 7th Jul 17, 9:48 PM
    • 27Posts
    • 11Thanks
    JibTeenuc
    Natwest mortgage PPI denial
    • #1
    • 7th Jul 17, 9:48 PM
    Natwest mortgage PPI denial 7th Jul 17 at 9:48 PM
    I had a mortgage with NatWest and found they had charged me an unreasonable paperwork fee which I discovered could be claimed back.

    I claimed but had a long fight before settling for less than I was due, rather than keep fighting (they even acknowledged they had overcharged me but stated, quite blatantly, they were not going to repay me, anyway. Amazing attitude).

    I then sent them a letter asking if I had paid any PPI and they sent me a letter back saying they never charged ANYONE for PPI insurance, on their mortgages, so "no".

    Is that reply likely to be verbatim or can banks be economical with the truth, in such matters?
Page 1
    • Nearlyold
    • By Nearlyold 8th Jul 17, 9:55 AM
    • 972 Posts
    • 801 Thanks
    Nearlyold
    • #2
    • 8th Jul 17, 9:55 AM
    • #2
    • 8th Jul 17, 9:55 AM
    What did you actually ask the bank, was it "did I have any PPI policies with you to protect my mortgage?" or "did the bank include a (hidden?) charge for PPI in the mortgage payment?" their reply would seem to indicate the latter question was asked.
    • zx81
    • By zx81 8th Jul 17, 10:17 AM
    • 14,156 Posts
    • 14,856 Thanks
    zx81
    • #3
    • 8th Jul 17, 10:17 AM
    • #3
    • 8th Jul 17, 10:17 AM


    Is that reply likely to be verbatim
    Originally posted by JibTeenuc
    Only you can tell us that, as we didn't see their original reply.

    My guess is that you've shortened it though.
    • JibTeenuc
    • By JibTeenuc 8th Jul 17, 10:18 AM
    • 27 Posts
    • 11 Thanks
    JibTeenuc
    • #4
    • 8th Jul 17, 10:18 AM
    • #4
    • 8th Jul 17, 10:18 AM
    I'll dig out the correspondence and post the exact wordings.

    Thanks for the reply.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,018Posts Today

7,369Users online

Martin's Twitter
  • Have a lovely weekend folks

  • Interesting, most people say they would champion a policy from a party they usually oppose. Yet is anyone brave eno? https://t.co/MWYGHunAqu

  • RT @MSE_Deals: The MSE deals team are in the office nice and early to bring you full analysis of all the #BlackFriday deals throughout the?

  • Follow Martin