Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • dat_geezer
    • By dat_geezer 7th Jul 17, 1:27 PM
    • 15Posts
    • 1Thanks
    dat_geezer
    UK Parking Patrol Office Ltd - Need some advice
    • #1
    • 7th Jul 17, 1:27 PM
    UK Parking Patrol Office Ltd - Need some advice 7th Jul 17 at 1:27 PM
    Hi all,

    Firstly, I've read through many posts and stickies but haven't been able to find anything similar to the situation I'm in so was wondering if someone could give their 2 cents on the matter, or point me in the right direct and I can do some hard reading!

    Fortunately (or unfortunately), it's not the first one I've had from a PPC so I've known how to appeal and get the invoice cancelled. Long story short, I appealed on their website.

    After not hearing from them after a few weeks and the subsequently receiving the first letter, I emailed them again to ask why I've not heard back from them, yet I sent the appeal through the website and they sent over the letter and they responded by saying they hadn't received my appeal, hence the letter. Worth mentioning at this point that they accepted it was their fault and the website had some problems.

    At this point I probably should've sent them a response on the appeal, but I just emailed them back advising that I don't have a copy of the original appeal and what I can do - but I never received a reply back...

    Next thing I know, I receive a letter from the DRP Ltd advising to pay £160 or face court

    I've been in contact with UK PPO Ltd and explained that as I didn't get the chance to appeal and the fact that they admitted to the website being faulty, whether I was able to appeal again and they said no and the case has been referred to the DRP Ltd. So I can't go to POPLA due to there being no appeal and it doesn't seem like UK PPO Ltd are willing to cancel or accept any of the reasons provided.

    Many thanks!

    ************************************************** ************************************************** **********************

    Hi everyone,

    After ignoring letters from DRP and Zenith, I now have my first letter from Gladstones.

    This is just another warning to advise I have 14 days before they may pursue court action, but as the reasons above, this situation is one that seems to be getting more worrying after each letter, which I believe is what they're aiming for.

    My question is, do I ignore and wait for an LBC or try to communicate and name the driver to 'reset'? not sure if I have a strong case if I'm being honest, but I am willing to fight as far as I can as go as I do believe the charges are unacceptable.

    Thanks
    Last edited by dat_geezer; 18-10-2017 at 10:45 AM. Reason: Letter from Gladstones
Page 1
    • Fruitcake
    • By Fruitcake 7th Jul 17, 1:34 PM
    • 40,419 Posts
    • 80,737 Thanks
    Fruitcake
    • #2
    • 7th Jul 17, 1:34 PM
    • #2
    • 7th Jul 17, 1:34 PM
    Did you give away the driver's identity like you did in your post here. If the scammers don't know the driver's identity, then edit your post to remove information about who did what.

    Most of your other questions are answered by the Sticky thread for NEWBIES. Pay particular attention to the bit about why it is safe to ignore debt collectors.

    UKPPO are IPC members, so PoPLA was never on offer.
    It looks like you may have been looking at out of date information.

    If the scammers know who was driving, the RK is completely out of the equation. If it goes to court it will be with the driver, not the RK.
    Last edited by Fruitcake; 07-07-2017 at 1:38 PM.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • dat_geezer
    • By dat_geezer 7th Jul 17, 1:48 PM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    • #3
    • 7th Jul 17, 1:48 PM
    • #3
    • 7th Jul 17, 1:48 PM
    Hey Fruitcake,


    No I didn't provide any driver info - I'm not sure what you mean as I didn't give away the drivers identity in my post?


    Sorry yeah I knew they were IPC members, but thought POPLA was still an option...oops.


    So the problem with the stick thread is that it talks about appealing...but I wasn't able to appeal as their website didn't receive it and they admitted that it was having issues, but by that time, I was already issued the first letter and now I have the DRP letter.


    Appreciate the process says to ignore the DRP letters or to respond robustly and I'm leaning towards the response option, but having not gone through the appeal process, will I have any leg to stand on?


    Also, I am aware that they have no authority in sending over bailiffs and all that lark.
    Last edited by dat_geezer; 07-07-2017 at 1:51 PM.
    • Quentin
    • By Quentin 7th Jul 17, 1:57 PM
    • 33,044 Posts
    • 17,007 Thanks
    Quentin
    • #4
    • 7th Jul 17, 1:57 PM
    • #4
    • 7th Jul 17, 1:57 PM
    There's no advice on here to respond at all to any drp correspondence.

    You need to edit your op to remove details of who was driving.

    The ppcs monitor this forum and can use your posts against you
    • dat_geezer
    • By dat_geezer 7th Jul 17, 2:06 PM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    • #5
    • 7th Jul 17, 2:06 PM
    • #5
    • 7th Jul 17, 2:06 PM
    I didn't list any details of who was driving, but I've edited it now so hopefully OK?


    The DRP correspondence response was taken from the Newbie sticky thread:


    "If you have letters from any debt collector such as Debt Recovery Plus or Zenith and are on the face of it, too late to 'appeal', then (if in England/Wales) either ignore them or robustly respond"

    unless this is now outdated info?


    Cheers
    • Umkomaas
    • By Umkomaas 7th Jul 17, 2:14 PM
    • 14,977 Posts
    • 23,529 Thanks
    Umkomaas
    • #6
    • 7th Jul 17, 2:14 PM
    • #6
    • 7th Jul 17, 2:14 PM
    So the problem with the stick thread is that it talks about appealing...but I wasn't able to appeal as their website didn't receive it and they admitted that it was having issues, but by that time, I was already issued the first letter and now I have the DRP letter.
    Whether you appealed or not, you surely knew you had absolutely no chance of a successful outcome from it - didn't you?

    We only recommend sending in the initial appeal to an IPC member to show you have made some attempt to resolve the issue should it ever get to a court stage. It's not with any hope that it will persuade the PPC to issue a cancellation.

    If you want to go through the process of 'making some attempt to resolve the issue' (futile, but going through the motions), neither they, nor anyone else, can stop you sending in an appeal now. So do it if you wish, but have no expectation of any success whatsoever.

    Getting yourself involved in appealing this prematurely has been an error. In what capacity are you corresponding with the PPC? If you're not the RK, who are you?
    Last edited by Umkomaas; 07-07-2017 at 2:16 PM.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • dat_geezer
    • By dat_geezer 7th Jul 17, 2:25 PM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    • #7
    • 7th Jul 17, 2:25 PM
    • #7
    • 7th Jul 17, 2:25 PM
    Hey Umkomass,


    Yes I agree the appeal would be less than successful, but it has been advised to appeal using their website/email/post - at which stage, is maybe where I got confused.


    Technically though, I didn't get to appeal as they never received it?


    I am open to ignore all correspondence, but considering I can't post the reasons on who did what, I think it's probably going down that path.


    I'm corresponding via email - and I am the son of the RK who is dealing with it all.
    Last edited by dat_geezer; 07-07-2017 at 2:31 PM.
    • Umkomaas
    • By Umkomaas 7th Jul 17, 2:31 PM
    • 14,977 Posts
    • 23,529 Thanks
    Umkomaas
    • #8
    • 7th Jul 17, 2:31 PM
    • #8
    • 7th Jul 17, 2:31 PM
    Technically though, I didn't get to appeal as they never received it?
    You can do it now if you wish - but you'll be told it's too late, but you are attempting to follow due process.

    But I'm still confused as to in what capacity you are doing this. Has the RK received anything from UKPPO?
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • dat_geezer
    • By dat_geezer 7th Jul 17, 2:34 PM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    • #9
    • 7th Jul 17, 2:34 PM
    • #9
    • 7th Jul 17, 2:34 PM
    You can do it now if you wish - but you'll be told it's too late, but you are attempting to follow due process.

    But I'm still confused as to in what capacity you are doing this. Has the RK received anything from UKPPO?
    Originally posted by Umkomaas

    I'm slightly confused too, I've been advised I can't say who did what and I've tried to PM you to discuss but you're not accepting PMs, probably for this reason lol...but basically the RK wasn't driving? If I'm allowed to say that.


    Also they've received the first letter Reminder notice and then a further letter from DRP
    • Umkomaas
    • By Umkomaas 7th Jul 17, 2:53 PM
    • 14,977 Posts
    • 23,529 Thanks
    Umkomaas
    If they're corresponding with the RK, then he/she can deal with this with some protection afforded by the Protection of Freedoms Act. There's nothing to stop you doing all the work, but everything should go out in the name of the RK.

    Alternatively, to take the RK out of the loop, he/she would have to formally write to the PPC and provide them with the name and address for service of the driver. This could reset the clock if the PPC swallow this and would open the way for the driver to appeal to UKPPO, but there would be no PoFA protection. But even the driver appealing would receive the same guaranteed rejection, and in my view opens them up for a more likely court pursuit. But as it was a windscreen ticket, the PPC might argue the driver has had their chance and continue to pursue the RK.

    There's no 'hybrid' position, as you (and the RK?) currently appear to think, through which this can be dealt with.

    I've tried to PM you to discuss but you're not accepting PMs
    Always locked I'm afraid. From experience, either someone thinks because they have direct access they then 'own' you and demand instant and disproportionate levels of attention, or you expose yourself to a nutter trying to engage you, or a nasty PPC making threats. Most regulars similarly keep theirs locked too.
    Last edited by Umkomaas; 07-07-2017 at 2:58 PM.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Quentin
    • By Quentin 7th Jul 17, 2:53 PM
    • 33,044 Posts
    • 17,007 Thanks
    Quentin
    I didn't list any details of who was driving, but I've edited it now so hopefully OK?
    Originally posted by dat_geezer
    You haven't sorted out your OP!


    Remove references to who parked
    • dat_geezer
    • By dat_geezer 7th Jul 17, 3:18 PM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    If they're corresponding with the RK, then he/she can deal with this with some protection afforded by the Protection of Freedoms Act. There's nothing to stop you doing all the work, but everything should go out in the name of the RK.

    Alternatively, to take the RK out of the loop, he/she would have to formally write to the PPC and provide them with the name and address for service of the driver. This could reset the clock if the PPC swallow this and would open the way for the driver to appeal to UKPPO, but there would be no PoFA protection. But even the driver appealing would receive the same guaranteed rejection, and in my view opens them up for a more likely court pursuit. But as it was a windscreen ticket, the PPC might argue the driver has had their chance and continue to pursue the RK.

    There's no 'hybrid' position, as you (and the RK?) currently appear to think, through which this can be dealt with.
    Originally posted by Umkomaas

    Everything is in RK name and I'm just dealing with it all.


    I appreciate your response and I apologise if this is going round in cryptic circles.

    You haven't sorted out your OP!


    Remove references to who parked
    Originally posted by Quentin

    Sorry think I've sorted it now by deleting the parking part?
    • Redx
    • By Redx 7th Jul 17, 4:21 PM
    • 16,110 Posts
    • 20,176 Thanks
    Redx
    I'm slightly confused too, I've been advised I can't say who did what and I've tried to PM you to discuss but you're not accepting PMs, probably for this reason lol...but basically the RK wasn't driving? If I'm allowed to say that.


    Also they've received the first letter Reminder notice and then a further letter from DRP
    Originally posted by dat_geezer
    yes you can say that the RK was not the driver

    you can use 2 terms when describing the "story" , which are

    THE DRIVER

    THE KEEPER

    how hard can it be ?

    and although the original story is missing , at least it does not use the "banned words" of "ME , MYSELF and I" , so not blabbing at last !

    as for PM,s , I too keep mine locked for the same reasons as others on here like umkomaas

    people do not have the god given right to send anyone unsolicited messages nor do they have the right to pester anyone who replies to them on the forum

    for me its a respect for privacy issue and we are not here at the beck and call of somebody who isnt paying us any wages lol

    my twopennorth , no malice intended , just tell it the way it is

    and UKPPO do not subscribe to the BPA POPLA option , so you need to research these things a lot more now that there are two courses of action from 2 different trade bodies

    you can however , IGNORE drp , dont give them the time of day !!

    but once a ticket was issued , there was almost ZERO chance of getting it cancelled , and the driver may have jumped the gun by trying to appeal instead of waiting for an NTK to arrive in the post (to the keeper) - not that this would have changed the outcome
    Last edited by Redx; 08-07-2017 at 4:50 PM.
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • dat_geezer
    • By dat_geezer 18th Oct 17, 10:46 AM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    Hi everyone,

    After ignoring letters from DRP and Zenith, I now have my first letter from Gladstones.

    This is just another warning to advise I have 14 days before they may pursue court action, but as the reasons above, this situation is one that seems to be getting more worrying after each letter, which I believe is what they're aiming for.

    My question is, do I ignore and wait for an LBC or try to communicate and name the driver to 'reset'? not sure if I have a strong case if I'm being honest, but I am willing to fight as far as I can as go as I do believe the charges are unacceptable.

    Thanks
    • Umkomaas
    • By Umkomaas 18th Oct 17, 11:59 AM
    • 14,977 Posts
    • 23,529 Thanks
    Umkomaas
    My question is, do I ignore and wait for an LBC or try to communicate and name the driver to 'reset'? not sure if I have a strong case if I'm being honest, but I am willing to fight as far as I can as go as I do believe the charges are unacceptable.
    I’m still unclear as to exactly what capacity you are acting in here. Are you the RK? A simple Yes or No would suffice.

    What exactly do you hope to achieve by ‘naming the driver’?

    Was this a Newcastle Airport parking case?

    To whom does the Gladstones letter tell you to pay?

    Does the reference number on the letter commence with a 1xxx, 3xxx or 4xxx?
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • dat_geezer
    • By dat_geezer 19th Oct 17, 8:16 AM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    I’m still unclear as to exactly what capacity you are acting in here. Are you the RK? A simple Yes or No would suffice.

    What exactly do you hope to achieve by ‘naming the driver’?

    Was this a Newcastle Airport parking case?

    To whom does the Gladstones letter tell you to pay?

    Does the reference number on the letter commence with a 1xxx, 3xxx or 4xxx?
    Originally posted by Umkomaas
    Hey thanks for reply - I am not RK but RK doesn't want much to do with this as it not their fault.

    I've heard naming the driver "resets" things, but this is from my limited reading and knowledge of the situation.

    This was a parking notice issued within the Manchester city centre area.

    Gladstones tells me to pay DRP who sent chase letters, which were ignored. Zenith also sent letters but also ignored, then Gladstones appeared

    The reference starts with 3XXXX - Thanks
    • Umkomaas
    • By Umkomaas 19th Oct 17, 8:21 AM
    • 14,977 Posts
    • 23,529 Thanks
    Umkomaas
    The reference starts with 3XXXX
    That’s a DRP initiated letter. It can be ignored.

    I am not RK but RK doesn't want much to do with this as it not their fault.
    Was the initial Notice to Keeper addressed to the RK or you?

    To whom is correspondence now addressed?
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • dat_geezer
    • By dat_geezer 19th Oct 17, 8:29 AM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    All correspondence is going through the RK as driver was never named/address were not changed over etc.

    I'm very happy to ignore, but would changing anything such as naming the driver, or changing correspondence affect anthing at this stage? The RK gets annoyed everytime they open the letters from DRP/Zenith/Gladstones and I just tell them to ignore.

    Appreciate all the wording within the letter is "they have the option to take cout action" or throwing in the example of Beavis v Parking eye 2015 is in there to try to intimidate.

    Thanks
    • Umkomaas
    • By Umkomaas 19th Oct 17, 8:43 AM
    • 14,977 Posts
    • 23,529 Thanks
    Umkomaas
    Naming the driver will divert letters to him/her, but the very powerful and vital protection of the Protection of Freedoms Act, provided to the registered keeper is completely lost.

    As this is an IPC operator, the driver would have absolutely no prospect of appealing this successfully and would likely make him/her even more vulnerable to a court claim.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • dat_geezer
    • By dat_geezer 19th Oct 17, 9:56 AM
    • 15 Posts
    • 1 Thanks
    dat_geezer
    Naming the driver will divert letters to him/her, but the very powerful and vital protection of the Protection of Freedoms Act, provided to the registered keeper is completely lost.

    As this is an IPC operator, the driver would have absolutely no prospect of appealing this successfully and would likely make him/her even more vulnerable to a court claim.
    Originally posted by Umkomaas
    So for the time being just ignore?

    The BMPA suggests that cases going to court are slim (I think 250 out of something like 9000), however, I have a sneaky feeling I may be one of those soon. I obviously don't want to settle in any way, shape or form, but also, not sure if the RK will be happy defending something they have not been involved with.

    I am aware of the Freedoms act as I've heard that batting around so did some reading on it. Should I name the driver and this goes to court, how likely of a case would I have?

    Thanks
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

207Posts Today

1,153Users online

Martin's Twitter
  • RT @LordsEconCom: On Tuesday Martin Lewis, Hannah Morrish & Shakira Martin gave evidence to the Cttee. Read the full transcript here: https?

  • Ta ta for now. Half term's starting, so I'm exchanging my MoneySavingExpert hat for one that says Daddy in big letters. See you in a week.

  • RT @thismorning: Can @MartinSLewis' deals save YOU cash? ???? https://t.co/igbHCwzeiN

  • Follow Martin