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  • FIRST POST
    • Sportymush28
    • By Sportymush28 6th Jul 17, 10:47 PM
    • 6Posts
    • 0Thanks
    Sportymush28
    Barclaycard/Ombudsman no response
    • #1
    • 6th Jul 17, 10:47 PM
    Barclaycard/Ombudsman no response 6th Jul 17 at 10:47 PM
    I've submitted a claim via the resolver tool. After barclaycard failing to respond in writing via the resolver template i escalated it to the ombudsman. They sent me some survey link that was not a hyperlink and could not be used (even when tried copy/paste). I've messaged through resolver for a 3rd time asking the ombudsman to re-send and tell me what do do. I'm getting concerned and it's dragged on for months since I started the resolver complaint. Any tips?
Page 1
    • Nearlyold
    • By Nearlyold 7th Jul 17, 7:09 AM
    • 885 Posts
    • 717 Thanks
    Nearlyold
    • #2
    • 7th Jul 17, 7:09 AM
    • #2
    • 7th Jul 17, 7:09 AM
    Write/phone directly to Barclaycard/FOS.
    • quaybab
    • By quaybab 8th Jul 17, 6:15 PM
    • 95 Posts
    • 18 Thanks
    quaybab
    • #3
    • 8th Jul 17, 6:15 PM
    • #3
    • 8th Jul 17, 6:15 PM
    The FOS survey link is something they send a few weeks after first contacting the ombudsman so it shows the FOS received your resolver escalation.
    You should have got a case number from the FOS upto a week after escalating to them in resolver. As I understand it, you have to download your own case file .zip from resolver and attach it to the message.

    You could
    1. see http://forums.moneysavingexpert.com/showthread.php?t=4971827#8 and email Barclays asking about the resolver case and to quote your @email.resolver.co.uk case email address for reply.
    2. use the FOS web chat on https://help.financial-ombudsman.org.uk/ and ask what your case status is.
    This link shows help line have access to case file - http://www.whatdotheyknow.com/request/web_chat_training#incoming-744029
    If they claim not to have received any emails, point out you got the FOS survey link. Ask the FOS to do an extensive search of emails sent/received based on your case @email.resolver.co.uk address.

    When your FOS case has concluded, put in a service complaint to the FOS.
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