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  • FIRST POST
    • misswoosie
    • By misswoosie 6th Jul 17, 12:16 PM
    • 71Posts
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    misswoosie
    0 WOW
    Ryanair cabin baggage fine
    • #1
    • 6th Jul 17, 12:16 PM
    0 WOW
    Ryanair cabin baggage fine 6th Jul 17 at 12:16 PM
    We travelled from NCL to AGP in June. Paid for 1 checked bag. At NCL, both at the check in desk and on entering the boarding gate lounge my husband was asked to put his cabin bag into the bag sizer frame. No problem.No warning re return flight. Nothing. Outgoing the plane was about 80% full and the overhead lockers so full that we had to put his bag about 6 rows in front of us.
    On return, he wasn't asked to put his bag into the gauge at check in, and in fact I don't know if there was one there. As we approached the gate there were 2 women working there. One seated behind a desk and the other taking boarding cards. The woman seated peered out from behind her desk and then said something to the other woman. As we got to her she asked my husband to put his bag into the sizer, which was a completely different size and style from the one at Newcastle. This one was yellow and the bag had to be pushed into the frame from the front. The woman seated said something to her and she shrugged, but then the other woman again spoke to her and she then told us the bag was too big to go in the cabin. We replied that the bag had been fine coming out and that this sizer was completely different from the one at Newcastle. She didn't care. I stated that if a bag came out in the cabin surely you can't say it can't go back . She replied "I can do what I want". I was getting a little upset by this point so my husband asked what the solution was? Was it possible for her to put the bag in the hold ? She shrugged her shoulders and said that wasn't possible because they didn't have the ability to tag the bad for the hold so ....... " and another shrug. My husband asked how we could get the bag home to which she replied that we would have to pay the Euro50 fine and then the bag could go in the cabin. My husband told her that he wasn't paying for the bag to go in the cabin when she'd just said it was too big! Eventually she proceeded to tag the bag and it went in the hold after we'd paid the fine. When we got onto the plane it was about 60% full and the overhead cabin above us was completely empty. As we were going through all of this carry on there was a lady and her daughter sitting waiting for a wheelchair to board the plane and they both had bags that exceeded the depth measurement, however we watched and they boarded the plane and their bags went on the overhead locker. Similarly, when we landed and the lockers were opened, lots of bags were over the depth measurement. We've filled in the online form (not really a complaint form but no other way of contacting them which I never like as you have no record on an online form) and (very briefly due to the 1000 character limit!) explained the use of different sizers, said that if we had been told at NCL that the sizer was different at Malaga then we could have checked the bag in online coming back for £30 and asked why the policy wasn't applied consistently. Ryanair replied via a "no reply" email and reiterated their cabin bag dimensions but failed to answer regarding the use of different bag sizers or the inconsistency of the application of their policies. We've written a letter to them addressing this. Doubt we'll get very far, but wondered if others had had the same problem and wanted to give people a "heads up". Oh, and by the way we were allocated seats 15 rows apart even on the 60% full return flight and paid for one seat that was free next to one of the allocated ones. We only booked out flights about 2 weeks before we flew and at some point I received an email from them saying "Check your cabin bags into the hold for £10". When I clicked on the link it took me to my booking , but no sign of any option to pay £10 to check a cabin bag into the hold. They say online that their policy is that only the first 90 cabin bags will be allowed into the cabin and then the rest will go in the hold for free, but not sure if this is actually happening and instead they're randomly selecting some oversize bags and charging to put them in the hold. We were one of the last to board the plane at Malaga.
Page 3
    • Jonmenzies
    • By Jonmenzies 9th Jul 17, 11:32 PM
    • 48 Posts
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    Jonmenzies
    That's the gist of a lot of the replies. Is one over large or the other over small? That's why many have asked the OP to say whether the bags were oversized or not. Are they sticking to the rules on the way out & cheating on the way back or being over-generous on the way out & strict on the way back?
    Originally posted by EssexExile
    It's sooooooooooooo not the gist. Come on, you must be reading the thread as me.
    • Geoff1963
    • By Geoff1963 10th Jul 17, 1:35 AM
    • 1,058 Posts
    • 668 Thanks
    Geoff1963
    Anyone going to Malaga, who can check out the Ryanair luggage sizer for us ?
    • Jonmenzies
    • By Jonmenzies 10th Jul 17, 1:54 AM
    • 48 Posts
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    Jonmenzies
    Hi. Check it out in what way though?
    • jpsartre
    • By jpsartre 10th Jul 17, 8:14 AM
    • 2,679 Posts
    • 1,793 Thanks
    jpsartre
    That's the gist of a lot of the replies. Is one over large or the other over small? That's why many have asked the OP to say whether the bags were oversized or not. Are they sticking to the rules on the way out & cheating on the way back or being over-generous on the way out & strict on the way back?
    Originally posted by EssexExile
    That pretty much sums it up. Basically nobody can know if the OP has a valid complaint since nobody knows the size of her carry-on. She might have been ripped off and she might have been in violation of Ryanair T&C.
    • Pollycat
    • By Pollycat 10th Jul 17, 8:28 AM
    • 17,682 Posts
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    Pollycat
    Anyone going to Malaga, who can check out the Ryanair luggage sizer for us ?
    Originally posted by Geoff1963
    Just make sure your bag is not over the maximum measurements specified on Ryanair's website and you'll not have a problem.

    I really doubt that Ryanair will have a sizer that is smaller than their maximum measurements.
    • agarnett
    • By agarnett 10th Jul 17, 10:58 AM
    • 1,282 Posts
    • 535 Thanks
    agarnett
    As I think I have said already, most Ryanair passengers do not have 55x40x20 bags. And as moneysavers, they aren't about to go out and spend £79 on buying one either.

    So it is practical advice borne out of experience that is the most useful on this forum, not hard geometric advice with no sharing of experience.

    The OP identified an inconsistency between the sizers at the two ends of a Ryanair flight. I don't think it is practically very useful to bang on about the one thing in two different styles of Ryanair sizer that will obviously be the same, that is that a perfect 55x40x20 cuboid shape will fit. If you haven't got such an item then you, like over 50% of Ryanair travellers in my experience, are instantly into "I wonder" mode.

    That is what this thread is about.

    The OCD rule-mongers really do no-one favours in threads like this.

    The OP is not complaining but warning others which is a useful thing to bring to this forum. The OP is not warning that 55x40x20 is what life on Ryanair is about. The OP is warning that as one of over half of all Ryanair passengers your life fits just fine at one end of a Ryanair journey, it may not fit at the other end when you want to come back just as cheaply and no nonsense as you flew out.

    Anyone who takes few trips a year - maybe only one trip a year, doesn't need to shell out eighty quid for a bag that is exactly the right size unless they really do fear for not being able to handle the little environmental changes that might affect the way they conduct their lives and cause them to lose a little bit of control. I accept some people are like that. Most aren't. We are well adjusted humans in the main. We cope!

    Normal people observe what is going on around them and learn and ask questions and use other people's shared experiences to help them make the right decision.

    Geoff1963 for example is sensibly asking if someone can show him what the new Ryanair sizer at Malaga looks like. Geoff1963 probably is already familiar with the sizer Ryanair has been using on all its routes for the last few years (with the recent addition of an extra sizer box on the front of the old one for your small second bag.

    Pictures of those (which until I read this thread, I too assumed were the latest from Ryanair) can be found online but unfortunately too many of the pictures littering t'internet are old and show the unaltered "Max 1 bag" sizers. The latest sizer I am familiar with has a 35x20x20 extra sizer hanging on the front for the second bag.

    In practice, hard shell cases (of the correct maximum dimensions) are for those who can afford them and who do not want to think about a sizing problem, want to look smart, and to complete the look, perhaps even wear a jacket and tie when they fly! They do of course also know that should they need to fly back with an extra large bag, they can safely check the hard shell bag into the hold without worrying too much about breakages (and pay of course - but hey - they're the ones who can afford it, right?!)

    Soft shell bags are for those who don't want to waste what little money they have, seek flexibility in all things in their lives, and know that whatever they pack in the soft bag will fairly easily yield to the inside shape of the sizer should they be asked to demonstrate it to gate staff.

    Most back packs used by hikers are not 55x40x20 - they are usually longer than 55 and fatter than 20, but thats a risk that tens of thousands of backpackers on Ryanair deal with every month. They make sure they don't pack too solidly, or they pack a section in the top which they can remove if necessary and put in their coat pockets or into a carrier bag and call it their second bag (max 35x20x20 for that second bag).

    I often see sports holdalls inside the cabin which if packed out with tissue as they are on display at the shop, they would typically be as much as 60x35x35, and indeed that is how they look once in the cabin, until they are squeezed again to allow the bin to shut! However, if not full of shoebox shaped belongings, and instead they are full of mostly soft belongings perhaps with hard stuff in the middle, they can easily be squeezed into the sizer without fuss.

    I say squeezed. I do not mean violently forced. Ryanair's outsourced gate staff will stop you from achieving that. So just be sensible. Gently does it. If you really are close to the limit even with the main bag and the smaller bag, see if you can't get hold of an airport shop carrier bag before you get to the gate and transfer some stuff into it. Don't make it obvious that this third bag is your personal belongings overflow bag - it is supposed to be shop purchases, but I have never witnessed gate staff demanding to see that proven!

    So just be sensible in planning what you will do if asked to size your bag. There is no rule that says you can't ask to step aside and repack before you try, and there used to be comic scenes at Stansted of some people who had been stopped, hopping around trying to pull on a third pair of jeans and extra jumpers in order to make the OLD Max 1 bag rule (remember you have the second smaller bag plus airport purchases now) but obviously it would be more relaxing for you, if you have it all worked out what you will do in advance.

    It is one of life's unfairnesses, but if you are big, and slightly devious, you can get away with a bigger smaller bag than is strictly allowed over your shoulder, and as Corporal Jones used to say "you can nonchalantly go up to him and say 'Good morning Mr Gate staff how are you today?' and then before you know it, Sir you'll be through, and the enemy will be none the wiser, but keep walking, cos they don't like it up 'em! Else it will be too late anyway, Sir!"

    Yes yes, alright, Jones! I think we've got it now
    Last edited by agarnett; 10-07-2017 at 11:07 AM.
    • Pollycat
    • By Pollycat 10th Jul 17, 12:48 PM
    • 17,682 Posts
    • 45,012 Thanks
    Pollycat
    As I think I have said already, most Ryanair passengers do not have 55x40x20 bags. And as moneysavers, they aren't about to go out and spend £79 on buying one either.
    Originally posted by agarnett
    How much?
    Lordy! Lordy! You have a lot to learn about money-saving.

    As I think I have said already, most Ryanair passengers do not have 55x40x20 bags. And as moneysavers, they aren't about to go out and spend £79 on buying one either.

    So it is practical advice borne out of experience that is the most useful on this forum, not hard geometric advice with no sharing of experience.

    The OP identified an inconsistency between the sizers at the two ends of a Ryanair flight. I don't think it is practically very useful to bang on about the one thing in two different styles of Ryanair sizer that will obviously be the same, that is that a perfect 55x40x20 cuboid shape will fit. If you haven't got such an item then you, like over 50% of Ryanair travellers in my experience, are instantly into "I wonder" mode.

    That is what this thread is about.

    The OCD rule-mongers really do no-one favours in threads like this.

    The OP is not complaining but warning others which is a useful thing to bring to this forum. The OP is not warning that 55x40x20 is what life on Ryanair is about. The OP is warning that as one of over half of all Ryanair passengers your life fits just fine at one end of a Ryanair journey, it may not fit at the other end when you want to come back just as cheaply and no nonsense as you flew out.
    Originally posted by agarnett
    Do you think he OP measured both sizers to satisfy herself that they were actually a different size?
    Me neither.

    Yes, the OP is warning about this but she is also complaining - she has written to Ryanair about it.

    The OCD amongst us who make sure their bags are within the maximum dimensions point out that if you do stick to the rules you'll not have a problem.
    I think that is valid advice - it's certainly the advice you'll get on Tripadvisor.

    'Practical advice' won't wash if you're stopped along your journey.
    I don't think many check-in staff or gate staff would be swayed by the argument 'but...but...but some random on MSE told me I'd be fine'

    Geoff1963 for example is sensibly asking if someone can show him what the new Ryanair sizer at Malaga looks like. Geoff1963 probably is already familiar with the sizer Ryanair has been using on all its routes for the last few years (with the recent addition of an extra sizer box on the front of the old one for your small second bag.
    Originally posted by agarnett
    All Geoff needs to do is make sure his bag is within the maximum dimensions
    • agarnett
    • By agarnett 10th Jul 17, 2:43 PM
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    agarnett
    How much?
    Lordy! Lordy! You have a lot to learn about money-saving.
    Originally posted by Pollycat
    Don't tell me that - I am just quoting a price found at the end of a link for a bag richardw recommended

    Do you think he OP measured both sizers to satisfy herself that they were actually a different size?
    Well the eye is a measuring device and it seems from what you go on to say, that the OP's eye did see sufficient difference in style if not in possibility in order to complain about inconsistency of implementation of a rule i.e. a more complex complaint than you have given the OP credit for

    The OCD amongst us who make sure their bags are within the maximum dimensions point out that if you do stick to the rules you'll not have a problem.
    Well since we might be using the Royal we or us, the OCD amongst us (which includes my own OCD tendency) channel it towards rigorously exploiting a bargain for all it is worth without hurting ourselves

    I think that is valid advice - it's certainly the advice you'll get on Tripadvisor.
    I take onboard stuff I read at TA, but what I do may be different.

    'Practical advice' won't wash if you're stopped along your journey.
    Of course it does. Same as practical advice as to what to do if stopped by a policeman is useful, except gate-staff are not going to stop and hold you. You can apologise and step back or even walk away and repack and try again. You don't have to immediately test your bag if you know there is something you need to repack first.

    I don't think many check-in staff or gate staff would be swayed by the argument 'but...but...but some random on MSE told me I'd be fine'
    Agreed, but I don't think many reading anything I'd written would dream of summarising it that way in front of gate staff. Would you? So why are you denigrating other readers?

    All Geoff needs to do is make sure his bag is within the maximum dimensions
    No, all Geoff needs to do is decide what he'd like to take with him to feel comfortable, choose his favourite bag, compare what he wants to put in it to its shape and size, see what he puts in it actually does do to its shape and size, and then consider whether he can easily demonstrate that it will fit no fuss into the Ryanair sizer if he gets asked. It doesn't matter if the bag has the potential to stretch like a 737. What matters is that if Ryanair asks you to put it into a box, like they put their 737s into maintenance hangars, then nothing e.g. some hard tail should stick out (unlike their 737s in their Stansted maintenance hangers)
    • Pollycat
    • By Pollycat 10th Jul 17, 3:46 PM
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    Pollycat
    Well the eye is a measuring device and it seems from what you go on to say, that the OP's eye did see sufficient difference in style if not in possibility in order to complain about inconsistency of implementation of a rule i.e. a more complex complaint than you have given the OP credit for
    Originally posted by agarnett
    The eye may be a measuring device but I doubt it is as accurate as a tape measure.
    'difference in style' is not the same as 'different in size'.

    I really doubt that Ryanair will have a sizer that is smaller than their maximum measurements.
    Originally posted by Pollycat

    Well since we might be using the Royal we or us, the OCD amongst us (which includes my own OCD tendency) channel it towards rigorously exploiting a bargain for all it is worth without hurting ourselves

    I take onboard stuff I read at TA, but what I do may be different.
    Originally posted by agarnett
    But if you take a bag bigger than the maximum Ryanair dimensions, your 'bargain' may end up costing you more than you expected.

    Doing something different from advice on TA is fine as long as it's only you taking the risk.
    As long as people asking for advice clearly understand that it's possible they'll be stopped and charged to put their case in the hold if they follow your example.

    Agreed, but I don't think many reading anything I'd written would dream of summarising it that way in front of gate staff. Would you? So why are you denigrating other readers?
    Originally posted by agarnett
    I'm not denigrating anybody.
    As above - doing something different from advice on TA is fine as long as it's only you taking the risk.
    As long as people asking for advice clearly understand that it's possible they'll be stopped and charged to put their case in the hold if they follow your example.

    No, all Geoff needs to do is decide what he'd like to take with him to feel comfortable, choose his favourite bag, compare what he wants to put in it to its shape and size, see what he puts in it actually does do to its shape and size, and then consider whether he can easily demonstrate that it will fit no fuss into the Ryanair sizer if he gets asked. It doesn't matter if the bag has the potential to stretch like a 737. What matters is that if Ryanair asks you to put it into a box, like they put their 737s into maintenance hangars, then nothing e.g. some hard tail should stick out (unlike their 737s in their Stansted maintenance hangers)
    Originally posted by agarnett
    So you're agreeing with me that Geoff doesn't really need to ask if anyone can check out the Ryanair luggage sizer in Malaga - even if it's for a different reason.
    • agarnett
    • By agarnett 10th Jul 17, 10:40 PM
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    • 535 Thanks
    agarnett
    Lots of us do not need a tape measure when we are familiar with the objects one hard (the sizer cage), and one soft (the bag) that needs to fit inside the hard cage. We make reasonable assumptions, and we extrapolate wisely and we estimate accurately PollyCat. We know that as soft springy baggage we can be accommodated in smaller spaces than the bag appears to need, almost without a blink. Same as a cat jumps from one roof to another - they are not afraid - they see something they've handled before and they feel confident. They judge, they act, they succeed and they'll do it again another day.

    And when we hear the Whiskas tin emptied into the bowl on the floor of the kitchen, we kool kats bowl headlong through the cat flap and so does the bulldog behind. Strictly speaking our bodies and legs exceed the available dimensions of the flap, but we don't break stride - our heads are through and cogs have been turning so job done! We've got nine lives. haven't we? But cats are clever ... we don't use up those lives too fast - we continually question to develop tactics - but we don't sit stranded on rooves asking for tape measures before we leap

    You too can learn to command the force - may the force be with you too, Pollycat!

    It's the more simple bulldogs who need to watch out or they'll get stuck fast at the flap and get those noses scratched
    Last edited by MSE ForumTeam5; 11-07-2017 at 12:10 PM. Reason: Quoting deleted post
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