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  • FIRST POST
    • misswoosie
    • By misswoosie 6th Jul 17, 12:16 PM
    • 71Posts
    • 33Thanks
    misswoosie
    0 WOW
    Ryanair cabin baggage fine
    • #1
    • 6th Jul 17, 12:16 PM
    0 WOW
    Ryanair cabin baggage fine 6th Jul 17 at 12:16 PM
    We travelled from NCL to AGP in June. Paid for 1 checked bag. At NCL, both at the check in desk and on entering the boarding gate lounge my husband was asked to put his cabin bag into the bag sizer frame. No problem.No warning re return flight. Nothing. Outgoing the plane was about 80% full and the overhead lockers so full that we had to put his bag about 6 rows in front of us.
    On return, he wasn't asked to put his bag into the gauge at check in, and in fact I don't know if there was one there. As we approached the gate there were 2 women working there. One seated behind a desk and the other taking boarding cards. The woman seated peered out from behind her desk and then said something to the other woman. As we got to her she asked my husband to put his bag into the sizer, which was a completely different size and style from the one at Newcastle. This one was yellow and the bag had to be pushed into the frame from the front. The woman seated said something to her and she shrugged, but then the other woman again spoke to her and she then told us the bag was too big to go in the cabin. We replied that the bag had been fine coming out and that this sizer was completely different from the one at Newcastle. She didn't care. I stated that if a bag came out in the cabin surely you can't say it can't go back . She replied "I can do what I want". I was getting a little upset by this point so my husband asked what the solution was? Was it possible for her to put the bag in the hold ? She shrugged her shoulders and said that wasn't possible because they didn't have the ability to tag the bad for the hold so ....... " and another shrug. My husband asked how we could get the bag home to which she replied that we would have to pay the Euro50 fine and then the bag could go in the cabin. My husband told her that he wasn't paying for the bag to go in the cabin when she'd just said it was too big! Eventually she proceeded to tag the bag and it went in the hold after we'd paid the fine. When we got onto the plane it was about 60% full and the overhead cabin above us was completely empty. As we were going through all of this carry on there was a lady and her daughter sitting waiting for a wheelchair to board the plane and they both had bags that exceeded the depth measurement, however we watched and they boarded the plane and their bags went on the overhead locker. Similarly, when we landed and the lockers were opened, lots of bags were over the depth measurement. We've filled in the online form (not really a complaint form but no other way of contacting them which I never like as you have no record on an online form) and (very briefly due to the 1000 character limit!) explained the use of different sizers, said that if we had been told at NCL that the sizer was different at Malaga then we could have checked the bag in online coming back for £30 and asked why the policy wasn't applied consistently. Ryanair replied via a "no reply" email and reiterated their cabin bag dimensions but failed to answer regarding the use of different bag sizers or the inconsistency of the application of their policies. We've written a letter to them addressing this. Doubt we'll get very far, but wondered if others had had the same problem and wanted to give people a "heads up". Oh, and by the way we were allocated seats 15 rows apart even on the 60% full return flight and paid for one seat that was free next to one of the allocated ones. We only booked out flights about 2 weeks before we flew and at some point I received an email from them saying "Check your cabin bags into the hold for £10". When I clicked on the link it took me to my booking , but no sign of any option to pay £10 to check a cabin bag into the hold. They say online that their policy is that only the first 90 cabin bags will be allowed into the cabin and then the rest will go in the hold for free, but not sure if this is actually happening and instead they're randomly selecting some oversize bags and charging to put them in the hold. We were one of the last to board the plane at Malaga.
Page 1
    • PeacefulWaters
    • By PeacefulWaters 6th Jul 17, 2:09 PM
    • 6,591 Posts
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    PeacefulWaters
    • #2
    • 6th Jul 17, 2:09 PM
    • #2
    • 6th Jul 17, 2:09 PM
    Paragraph of the day!

    Are you saying you didn't comply with the rules but got away with it initially?
    • jpsartre
    • By jpsartre 6th Jul 17, 2:16 PM
    • 2,627 Posts
    • 1,760 Thanks
    jpsartre
    • #3
    • 6th Jul 17, 2:16 PM
    • #3
    • 6th Jul 17, 2:16 PM
    So was your bag oversized or not? That's really all that matters as far as who was in the right.
    • misswoosie
    • By misswoosie 6th Jul 17, 5:55 PM
    • 71 Posts
    • 33 Thanks
    misswoosie
    • #4
    • 6th Jul 17, 5:55 PM
    • #4
    • 6th Jul 17, 5:55 PM
    Dreadfully sorry I didn't divide into more paragraphs but then most people on here aren't using paragraphs correctly. 2 sentences divided by a gap doth not 2 paragraphs make, but hey, it's a forum for heavens sake. Why make such a patronising comment?
    Seems the bag size was fine going out but not on return because the bag sizer at Malaga was smaller than the one at Newcastle. Ryanair staff didn't measure the bag so they probably have no idea either. Maybe we should have insisted that they did that before paying the fine. We didn't know which sizer corresponded to the online dimensions. Have Ryanair recently made a change to their hand baggage size allowance?
    • Gloomendoom
    • By Gloomendoom 6th Jul 17, 6:17 PM
    • 12,429 Posts
    • 16,598 Thanks
    Gloomendoom
    • #5
    • 6th Jul 17, 6:17 PM
    • #5
    • 6th Jul 17, 6:17 PM
    If you want people to help, you need to make it easy for them. Paragraphs exist for a reason.

    I looked at your post and thought "Forget it".
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • tacpot12
    • By tacpot12 6th Jul 17, 7:01 PM
    • 577 Posts
    • 505 Thanks
    tacpot12
    • #6
    • 6th Jul 17, 7:01 PM
    • #6
    • 6th Jul 17, 7:01 PM
    So, was the bag over the size that Ryanair allow?
    • misswoosie
    • By misswoosie 6th Jul 17, 9:11 PM
    • 71 Posts
    • 33 Thanks
    misswoosie
    • #7
    • 6th Jul 17, 9:11 PM
    • #7
    • 6th Jul 17, 9:11 PM
    so now you resort to swearing at me.

    Would you have done that if I was male?

    If you think that patronisation encourages people you're wrong.
    • IAmWales
    • By IAmWales 6th Jul 17, 9:22 PM
    • 933 Posts
    • 2,047 Thanks
    IAmWales
    • #8
    • 6th Jul 17, 9:22 PM
    • #8
    • 6th Jul 17, 9:22 PM
    so now you resort to swearing at me.

    Would you have done that if I was male?

    If you think that patronisation encourages people you're wrong.
    Originally posted by misswoosie
    No one has sworn at you.

    I doubt anyone cares what sex you are.

    Given your responses, it is reasonable to assume your bag was oversize and you're being irrational.
    • Geoff1963
    • By Geoff1963 6th Jul 17, 9:36 PM
    • 633 Posts
    • 396 Thanks
    Geoff1963
    • #9
    • 6th Jul 17, 9:36 PM
    • #9
    • 6th Jul 17, 9:36 PM
    At NCL, both at the check in desk and on entering the boarding gate lounge . . . cabin bag into the bag sizer frame. No problem.
    , , , put his bag into the sizer, which was a completely different size and style from the one at Newcastle. This one was yellow and the bag had to be pushed into the frame from the front.
    One ( or possibly both ) of the bag sizers, is different to the Ryanair baggage size allowance.
    Sounds like a scam to me.

    after we'd paid the fine.
    In cash, no doubt ; with no receipt.
    • Huskydays
    • By Huskydays 6th Jul 17, 10:14 PM
    • 55 Posts
    • 238 Thanks
    Huskydays
    She shrugged her shoulders and said that wasn't possible because they didn't have the ability to tag the bad for the hold so
    This seems slightly fishy to me, I flew with Ryanair twice in 2016 and both times they put my carry-on in the hold as cabin was full - they let me take out my valuables and took it off me when we were on the tarmac, queuing for the plane with absolutely no facility for tagging.

    Ryanair's current restrictions have been in place since at least March 2017:
    One cabin bag weighing up to 10 kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms may be carried per passenger
    It's still not clear to me whether your bag was oversized or not - Did you measure and weigh the bag at any point before or after your flight?
    A witty saying proves nothing
    • Jonmenzies
    • By Jonmenzies 6th Jul 17, 10:24 PM
    • 32 Posts
    • 11 Thanks
    Jonmenzies
    Hi. Sorry to hear of your experience. I can only say that having travelled about 4 times each year with Ryanair since 2003, the sizer (luggage gauge) they use looks the same to me at the domestic end and the international end. I have used them mainly for Spain, but have flown to Poland lots and also Hungary once.

    I tried looking on YouTube for some videos to see if they were different but I couldn't see any.

    At Glasgow Prestwick Airport not only do they have a luggage gauge but also a set of digital scales that they make passengers place their bag on. I think that is a disgrace as I have never saw the scales at any other departure gate.

    I really hope you get somewhere with the complaint and maybe you could let me know. From past experience the gate staff (Swissport or Menzies Aviation) won't budge.

    When I was flying home from Malaga Airport in December last year and was concerned my hold-all was too heavy, the passenger in front of me told me "that they won't bother with you as they have got all their fines (made their money) from people flying during the summer months"

    Well nothing did happen to me.

    Sorry this was not much advice about your situation. It's a bad end to a trip when you have to part with cash especially when you literally have no choice in order to get home.

    The airlines are making it harder and harder to avoid extras. You think you are one step ahead of them and something else changes.
    • PeacefulWaters
    • By PeacefulWaters 7th Jul 17, 12:44 AM
    • 6,591 Posts
    • 8,097 Thanks
    PeacefulWaters
    No one has sworn at you.

    I doubt anyone cares what sex you are.

    Given your responses, it is reasonable to assume your bag was oversize and you're being irrational.
    Originally posted by IAmWales
    I plead guilty to using a phrase along the lines of "... encouraging you to get to the bloody point". It's been deleted, presumably after a report.

    The gender of the OP didn't actually register with me. I'd have voiced my frustration at male or hermaphradite with perfect equality.
    • firefox1956
    • By firefox1956 7th Jul 17, 10:44 AM
    • 1,089 Posts
    • 595 Thanks
    firefox1956
    If you want people to help, you need to make it easy for them. Paragraphs exist for a reason.

    I looked at your post and thought "Forget it".
    Originally posted by Gloomendoom
    Same here read halfway down then had the same thought 'Forget It'
    • fifeken
    • By fifeken 7th Jul 17, 3:28 PM
    • 2,138 Posts
    • 1,103 Thanks
    fifeken
    One ( or possibly both ) of the bag sizers, is different to the Ryanair baggage size allowance.
    Sounds like a scam to me.
    Originally posted by Geoff1963

    I think I've read recently they introduced a new style of sizer. The original type where you drop it in from the top would let you get away with a bit extra height. The new one, loaded from the front, won't let you away with the extra height.

    I never read the OP (well done to anyone who managed it), but from reading subsequent posts, I think they've been lucky on the way out that their oversized bag was accepted but got caught on the return.

    The bag sizers won't be different dimensions.
    • the gardener
    • By the gardener 7th Jul 17, 4:33 PM
    • 23 Posts
    • 3 Thanks
    the gardener
    suggestion ?? as you have the bag NOW in your possession get a tape or long ruler and measure it


    either it is the within the size allowance or it is not ?


    the alleged difference in sizers is not relevant IMHO


    if it was ok going out that does mean that the bag was within the correct specification


    I will give you an example


    I am flying out to Prague in a few weeks for 36 hours. Out with Ryanair and back with wizz. The small bag allowance for Wizz is too fat for the Ryanair sizer. As with all these things read the small print and cover yourself . The airlines need to make their money somehow.
    Last edited by the gardener; 07-07-2017 at 4:39 PM.
    • powerful_Rogue
    • By powerful_Rogue 7th Jul 17, 5:02 PM
    • 3,081 Posts
    • 4,496 Thanks
    powerful_Rogue
    Travelled to Turkey with Easyjet last month.

    Couple in front of us were told that their cabin luggage bag was too big. They were advised they could take it into the cabin this time, however from Turkey to Gatwick they would have to pay to put it in the hold as they were stricter.

    Listening to the couple afterwards, the conversation went along the lines of "Well we bought it as part of a baggage package many years ago before the reduced the allowed size, always worth trying it on though".

    OP, you come across quite rude in subsequent replies, mainly the one about paragraphs. I can image you gave as good as you got!

    As however pointed out though, you seem to be lacking the size of your bag in that great wall of text!
    • the gardener
    • By the gardener 7th Jul 17, 5:57 PM
    • 23 Posts
    • 3 Thanks
    the gardener
    Let us face it going home after hols is never great and bumping in tired staff . I would not do their job and shift work as well.


    I find a smile and a friendly greeting works wonders.
    • Neil49
    • By Neil49 7th Jul 17, 7:29 PM
    • 1,184 Posts
    • 581 Thanks
    Neil49
    If your case measured 55cm x 40cm x 20cm or less (including wheels if any) then you have a reason to claim back the charge from Ryanair.

    Let us know the precise dimensions as this will allow us to give you advice on how to proceed further (or not).

    I'm presuming the 10kg limit wasn't an issue.
    • Westin
    • By Westin 7th Jul 17, 8:39 PM
    • 1,071 Posts
    • 745 Thanks
    Westin
    Here's how I see it:

    The OP has been asked several times about the actual size of the bag. She has not provided the information. I suspect she knows that bags dimensions were greater than the permitted size.

    On the outbound flight she got away with it and got to take her bag into the cabin.

    On the return she was caught out and made to pay the gate fee to check it.

    She's bitter about not getting away with it a second time.
    • agarnett
    • By agarnett 9th Jul 17, 12:35 AM
    • 1,282 Posts
    • 531 Thanks
    agarnett
    It would be interesting to hear about all other very recent summer 2017 Ryanair baggage size experiences - from all departure points, good and bad.

    Here's how I see it:

    Fact is, for a solid few years, Ryanair had an appalling reputation for their "baggage police" tactics where they seemed to incentivise their mostly outsourced gate staff to be ruthless.

    Until Always Getting Better was fully inculcated to the outsourced staff, I witnessed a number of instances of what I interpreted as "easy prey targeting" by baggage police - often against those who simply looked anxious or stressed and inexperienced and particular if dress or demeanour signalled they were foreign to the country of departure ... style of dress or demeanour sometimes being a giveaway tell-tale.

    "Always Getting Better" policy had of course formally added the second bag plus airport purchases at all their destinations, but many passengers perhaps still do not know much about how big a difference it can make or how to exploit it. It also seemed to do away with baggage police inspections in 99% of gate queues.

    Anyway, now I am not so sure that Always Getting Better is the current intention - recent experience and reports suggest there may be some reversals in civility as deliberate policy, so as a very regular customer over many years of changes, I think it only fair to warn MSEers that I think it is the weakest, less focussed, unwitting and less experienced customers who suffer most from such reversals. I do not like to see it practiced that way.
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