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    • batman2000
    • By batman2000 6th Jul 17, 9:43 AM
    • 51Posts
    • 19Thanks
    batman2000
    Unexpected parcel - scam!
    • #1
    • 6th Jul 17, 9:43 AM
    Unexpected parcel - scam! 6th Jul 17 at 9:43 AM
    I hope it's ok to put this here.... it's a warning based on our current experience...

    Yesterday we had a small parcel delivered, that was addressed to my husband. I signed for it because he often buys odds and ends online. It turned out to be a Samsung phone worth nearly £800, ordered (apparently) from the catalogue company 'Look Again', and definitely not ordered by us!

    So husband rang 'Look Again' last night, and also rang the police on 101 who seemed decidedly unconcerned, saying that he wasn't a 'victim' . He got a case number though. The 'Look Again' fraud office will use the case number to register the event with 'Action Fraud'.

    It turns out these scams happen quite often (we'd never heard of them till now). My husband's details (name/address/d.o.b) were probably obtained from Companies House website, and an account with the catalogue company set up. No payment details needed, since the catalogue company performs a credit check based on the above details. They will then send out up to £1000 worth of goods, and a statement/invoice follows a month later! So the scammers ordered a mobile phone which was delivered to us.

    The next step of the scam hasn't happened to us yet - the scammers pose as the delivery company, claiming to have made a mistake and wanting to take the parcel back. Bit worried about this bit! Might have to go out all day!

    'Look Again' have taken my husbands details off the account, and are sending a returns label & packaging for the parcel. Personally, I can't wait to get rid of it.

    So we're happy it'll all be cleared up, but I'm so angry this can even happen in the first place. According to the fraud office there's one case like this for every 100 accounts set up. Grr. Surely that's too many and something needs to be done? It's been going on for years, apparently!

    So I thought I'd share as a warning to others. And if anyone thinks there's anything else we should be doing, please let me know .
    Last edited by batman2000; 06-07-2017 at 9:46 AM.
Page 1
    • zaax
    • By zaax 6th Jul 17, 10:12 AM
    • 1,781 Posts
    • 706 Thanks
    zaax
    • #2
    • 6th Jul 17, 10:12 AM
    • #2
    • 6th Jul 17, 10:12 AM
    Please report it to http://www.actionfraud.police.uk/
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
    • soolin
    • By soolin 6th Jul 17, 11:21 AM
    • 58,975 Posts
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    soolin
    • #3
    • 6th Jul 17, 11:21 AM
    • #3
    • 6th Jul 17, 11:21 AM
    Originally posted by zaax
    That's mentioned in the first post already?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • GreenQueen
    • By GreenQueen 6th Jul 17, 11:38 AM
    • 216 Posts
    • 481 Thanks
    GreenQueen
    • #4
    • 6th Jul 17, 11:38 AM
    • #4
    • 6th Jul 17, 11:38 AM
    Suggest if anyone does turn up, you say that you've already spoken to their returns department and have sent it back - act innocent and suggest that there must be two different departments in their company that aren't communicating with each other. And try to get a name of the "collection" person and their vehicle registration.

    Much safer for you to get as many details as possible to pass on to the police rather than trying to deal with someone in person, as you don't know how involved in the scam the collection driver is or whether they may get violent if challenged too hard.

    GQ
    • batman2000
    • By batman2000 6th Jul 17, 12:05 PM
    • 51 Posts
    • 19 Thanks
    batman2000
    • #5
    • 6th Jul 17, 12:05 PM
    • #5
    • 6th Jul 17, 12:05 PM
    Thanks for the replies :-)

    'Look Again' said they'd contact Action Fraud, but it might be worth doing it ourselves anyway. I'm trusting nobody at the moment!

    GreenQueen, I was planning to say that we're dealing directly with 'Look Again' but your suggestion is better because they'll think we don't have the parcel anymore. Oh, and I'm hoping to covertly check out their vehicle reg etc. Wish me luck.

    I'm a bit surprised the policeman my husband spoke to wasn't wise to this kind of scam? Maybe they just have bigger things to think about....
    • nyermen
    • By nyermen 7th Jul 17, 9:18 AM
    • 100 Posts
    • 91 Thanks
    nyermen
    • #6
    • 7th Jul 17, 9:18 AM
    • #6
    • 7th Jul 17, 9:18 AM
    Keep your safety first please!

    I have to say I'd not heard of this specific scam, not that I'm the police, but I do engage with the mobile community heavily.
    Peter

    Debt free - finally finished paying off £20k + Interest.
    • batman2000
    • By batman2000 7th Jul 17, 12:26 PM
    • 51 Posts
    • 19 Thanks
    batman2000
    • #7
    • 7th Jul 17, 12:26 PM
    • #7
    • 7th Jul 17, 12:26 PM
    Keep your safety first please!
    Originally posted by nyermen
    I will, thanks!

    I have to say I'd not heard of this specific scam, not that I'm the police, but I do engage with the mobile community heavily.
    Originally posted by nyermen
    We couldn't work out what was happening at first because there's not much online about it, and the policeman wasn't familiar with it either. But the fraud office at the catalogue company knew about it straight away, although they did say it usually happens in the London area (we're in the NW).

    Here's the link we eventually found (scroll to 'unexpected parcel delivery):
    http://www.lichfieldmercury.co.uk/28-common-scams-reported-police/story-21962993-detail/story.html

    Just to update - we haven't had any follow-up from the scammers on this (yet). Phew! It's definitely ID fraud though, since the e-mail address and mobile number associated with the account don't belong to us.
    • boo_star
    • By boo_star 8th Jul 17, 12:32 AM
    • 1,243 Posts
    • 627 Thanks
    boo_star
    • #8
    • 8th Jul 17, 12:32 AM
    • #8
    • 8th Jul 17, 12:32 AM
    I will, thanks!



    We couldn't work out what was happening at first because there's not much online about it, and the policeman wasn't familiar with it either. But the fraud office at the catalogue company knew about it straight away, although they did say it usually happens in the London area (we're in the NW).

    Here's the link we eventually found (scroll to 'unexpected parcel delivery):
    http://www.lichfieldmercury.co.uk/28-common-scams-reported-police/story-21962993-detail/story.html

    Just to update - we haven't had any follow-up from the scammers on this (yet). Phew! It's definitely ID fraud though, since the e-mail address and mobile number associated with the account don't belong to us.
    Originally posted by batman2000
    It's not ID fraud, its almost certainly Credit Card fraud.
    • Geoff1963
    • By Geoff1963 8th Jul 17, 1:01 AM
    • 939 Posts
    • 588 Thanks
    Geoff1963
    • #9
    • 8th Jul 17, 1:01 AM
    • #9
    • 8th Jul 17, 1:01 AM
    the scammers pose as the delivery company
    More likely, an innocent third party is engaged ; so even if you catch them, it won't help much.
    http://www.bbc.co.uk/news/world-asia-39073389

    Maybe some sort of tracker / video camera would work, to see where the item ends up.
    • boo_star
    • By boo_star 8th Jul 17, 1:03 AM
    • 1,243 Posts
    • 627 Thanks
    boo_star
    More likely, an innocent third party is engaged ; so even if you catch them, it won't help much.
    http://www.bbc.co.uk/news/world-asia-39073389

    Maybe some sort of tracker / video camera would work, to see where the item ends up.
    Originally posted by Geoff1963
    Delivery companies already do that.

    You know, when you can track your parcel online.
    • Fosterdog
    • By Fosterdog 8th Jul 17, 7:09 AM
    • 3,049 Posts
    • 5,291 Thanks
    Fosterdog
    Keep your safety first please!

    I have to say I'd not heard of this specific scam, not that I'm the police, but I do engage with the mobile community heavily.
    Originally posted by nyermen
    It is a relatively common scam, been doing the rounds for a good few years now, it used to be a lot more common with mobiles than it is now as so many retailers now take note of the IMEI numbers and can get them blocked by the manufacturer/network provider if reported stolen it's now harder to get away with it.

    The next level to the scam would probably be that they sell that phone on to another unsuspecting victim with a story of the wrong one being bought and the retailer refusing a return because its open. That person then pays a bit under RRP to get a brand new phone that gets blocked within a few days/weeks and seller seems to have disappeared and run away with the money.
    • hollydays
    • By hollydays 8th Jul 17, 9:48 AM
    • 15,240 Posts
    • 11,015 Thanks
    hollydays
    Thanks for the replies :-)

    'Look Again' said they'd contact Action Fraud, but it might be worth doing it ourselves anyway. I'm trusting nobody at the moment!

    GreenQueen, I was planning to say that we're dealing directly with 'Look Again' but your suggestion is better because they'll think we don't have the parcel anymore. Oh, and I'm hoping to covertly check out their vehicle reg etc. Wish me luck.

    I'm a bit surprised the policeman my husband spoke to wasn't wise to this kind of scam? Maybe they just have bigger things to think about....
    Originally posted by batman2000
    Chances are the vehicle will be parked some distance away
    • landsberger64
    • By landsberger64 9th Jul 17, 2:32 AM
    • 66 Posts
    • 38 Thanks
    landsberger64
    I had something very similar with an expensive phone which we refused delivery of. We received a statement and an invoice, and contacted the catalogue company who cancelled the whole thing there and then and explained the whole fraud to us. We never heard from the "courier company" presumably because we aren't in much. The catalogue company told us often, with packages of lower value, the scamsters wait until the company has delivered and put them in a recycling bin - the first a punter knows they've been scammed is when they get a statement.

    It was all the more surprising because a few years back, the very same company sent us a massive bill (ca £400) for a pram that had been delivered (in our name) to a former address (it was forwarded on via Royal Mail Redirect). I had an absolutely massive problem with them because they wouldn't accept I hadn't received the goods and passed the bill onto debt collectors - even though we could prove we weren't living there at the time, and, er, we don't have kids..."Ah, but you could have keys to both places and be collecting stuff from the old address".

    Their perspective was that I needed to prove I didn't receive the goods - how I would be able to do that is moot. After weeks of sleepless nights and them threatening to send bailiffs round, I rang up the Chief Exec's office and, in about 20 minutes, the whole thing was cancelled.
    Last edited by landsberger64; 09-07-2017 at 2:34 AM.
    • robatwork
    • By robatwork 9th Jul 17, 3:15 PM
    • 3,863 Posts
    • 4,186 Thanks
    robatwork
    It was all the more surprising because a few years back, the very same company sent us a massive bill (ca £400) for a pram that had been delivered (in our name) to a former address (it was forwarded on via Royal Mail Redirect). Their perspective was that I needed to prove I didn't receive the goods - how I would be able to do that is moot. After weeks of sleepless nights and them threatening to send bailiffs round, I rang up the Chief Exec's office and, in about 20 minutes, the whole thing was cancelled.
    Originally posted by landsberger64
    You should have thrown your toys out of the pram you didn't have.
    • batman2000
    • By batman2000 9th Jul 17, 5:21 PM
    • 51 Posts
    • 19 Thanks
    batman2000
    Thanks for all the comments/links etc.... it's food for thought :-/. Still no contact from the scammers/delivery company and hopefully it'll stay that way. We've received packaging from the catalogue company though, to return the mobile phone in, so I'll do that tomorrow.

    I had something very similar with an expensive phone which we refused delivery of. We received a statement and an invoice, and contacted the catalogue company who cancelled the whole thing there and then and explained the whole fraud to us. We never heard from the "courier company" presumably because we aren't in much. The catalogue company told us often, with packages of lower value, the scamsters wait until the company has delivered and put them in a recycling bin - the first a punter knows they've been scammed is when they get a statement.
    Originally posted by landsberger64
    After reading this, I'm almost glad I was in and able to sign for the parcel. Sometimes parcels are left in the porch (if it's open) or in an empty bin at the back of the house (which is not something we've ever requested, but has still happened).

    It was all the more surprising because a few years back, the very same company sent us a massive bill (ca £400) for a pram that had been delivered (in our name) to a former address (it was forwarded on via Royal Mail Redirect). I had an absolutely massive problem with them because they wouldn't accept I hadn't received the goods and passed the bill onto debt collectors - even though we could prove we weren't living there at the time, and, er, we don't have kids..."Ah, but you could have keys to both places and be collecting stuff from the old address".

    Their perspective was that I needed to prove I didn't receive the goods - how I would be able to do that is moot. After weeks of sleepless nights and them threatening to send bailiffs round, I rang up the Chief Exec's office and, in about 20 minutes, the whole thing was cancelled.
    Originally posted by landsberger64
    That's terrible! It would give me sleepless nights too. Glad you got it sorted out but what a palaver... we were amazed that the fraud office at the catalogue company were fairly relaxed about it, because (they implied) it happens from time to time. So they expect it. Why aren't there more safeguards in place to stop it?!

    My husband's worried about what else the scammers might be using his data for. As far as we know, they don't have any financial information (card numbers or so on). But it makes you stop and think....
    • landsberger64
    • By landsberger64 10th Jul 17, 4:35 PM
    • 66 Posts
    • 38 Thanks
    landsberger64
    Thanks for all the comments/links etc.... it's food for thought :-/. Still no contact from the scammers/delivery company and hopefully it'll stay that way. We've received packaging from the catalogue company though, to return the mobile phone in, so I'll do that tomorrow.



    After reading this, I'm almost glad I was in and able to sign for the parcel. Sometimes parcels are left in the porch (if it's open) or in an empty bin at the back of the house (which is not something we've ever requested, but has still happened).



    That's terrible! It would give me sleepless nights too. Glad you got it sorted out but what a palaver... we were amazed that the fraud office at the catalogue company were fairly relaxed about it, because (they implied) it happens from time to time. So they expect it. Why aren't there more safeguards in place to stop it?!

    My husband's worried about what else the scammers might be using his data for. As far as we know, they don't have any financial information (card numbers or so on). But it makes you stop and think....
    Originally posted by batman2000
    To be honest, I don't think anything more will happen. As far as I am aware, the scammers operate a scattergun approach here (i.e. they do this over a range of addresses), and will only pursue successful leads. Worth keeping an eye on your credit score perhaps, but nothing more than that.
    • batman2000
    • By batman2000 10th Jul 17, 4:52 PM
    • 51 Posts
    • 19 Thanks
    batman2000
    To be honest, I don't think anything more will happen. As far as I am aware, the scammers operate a scattergun approach here (i.e. they do this over a range of addresses), and will only pursue successful leads. Worth keeping an eye on your credit score perhaps, but nothing more than that.
    Originally posted by landsberger64
    I hope you're right in that nothing more happens. I returned the parcel today. And maybe in a month or so we'll check the credit score as a one-off
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