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  • FIRST POST
    • Achrof
    • By Achrof 5th Jul 17, 4:02 PM
    • 1Posts
    • 0Thanks
    Achrof
    Can I leave mid contract after Vodafone rises prices for home broadband?
    • #1
    • 5th Jul 17, 4:02 PM
    Can I leave mid contract after Vodafone rises prices for home broadband? 5th Jul 17 at 4:02 PM
    I received an email from Vodafone after a year into the contract, 8 months left, to say that they are putting the price up, from £25 to £27.

    I really have a bad expreriece with them, I am in my 3rd Router after the last two stop working, and it tooks like 2 months without Internet to replace them. And because I live in a remote area, the interaction is always like "shut up and be happy we provide you with Internet" They even hang out the phone call because I was upset and complaining about the service, I should receive 36meg/8meg connection but it was like 12meg/1.5meg.

    Is it possible to move away from them before the end of the contract, which is in Feb 2018?

    if so, how?

    I've got better deal with other provider at £24.99 with Asus router.
Page 1
    • HERMITT
    • By HERMITT 15th Jul 17, 3:59 PM
    • 5 Posts
    • 0 Thanks
    HERMITT
    • #2
    • 15th Jul 17, 3:59 PM
    • #2
    • 15th Jul 17, 3:59 PM
    If that £24.99 with Asus router is Origin, stay where you are!!!
    • teddysmum
    • By teddysmum 15th Jul 17, 4:12 PM
    • 7,885 Posts
    • 4,697 Thanks
    teddysmum
    • #3
    • 15th Jul 17, 4:12 PM
    • #3
    • 15th Jul 17, 4:12 PM
    Speeds quoted are only 'up to' and very few get the top figure. They are only obliged to provide a speed within your quoted range.


    For instance our broadband is up to 17mbps, but the provider quotes a range of 2 to 6 for our house and only fails to give a service, if the speed is regularly below 2mbps .


    Other providers give an option to leave free of penalty if prices go up,but they have to actually inform you ,as just leaving will still incur a get out penalty.
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