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  • FIRST POST
    • 54druids
    • By 54druids 5th Jul 17, 1:06 PM
    • 511Posts
    • 125Thanks
    54druids
    Fuming about MBNA
    • #1
    • 5th Jul 17, 1:06 PM
    Fuming about MBNA 5th Jul 17 at 1:06 PM
    I don't use credit cards v often but used my mbna one recently - payment was due so went on their website and clicked on make payment and paid it off on the day it was due. Today I logged in to find they have charged me a late payment fee and no doubt I will be charged interest even though it says quite clearly that payment was submitted on the due date but they are saying it took them 24 hours to process it. I then paged down to see it says it will reach the account the next day which yes i should have read and then went in to the other ways to pay and see that had I done it by BACS then it would have taken 2 hours. Why don't they give you the quickest option first? Why if they have seen the money is submitted then am I still getting charged. I feel that they should at least make it much more obvious that it takes 24 hours for a debit card payment to hit. Do I have a point here or is my argument futile? and before anyone says it - if I use it again I will definitely pay by BACS!!!
    Smile though your bank is breaking
Page 1
    • Candyapple
    • By Candyapple 5th Jul 17, 1:09 PM
    • 2,495 Posts
    • 1,862 Thanks
    Candyapple
    • #2
    • 5th Jul 17, 1:09 PM
    • #2
    • 5th Jul 17, 1:09 PM
    I don't use credit cards v often but used my mbna one recently - payment was due so went on their website and clicked on make payment and paid it off on the day it was due. Today I logged in to find they have charged me a late payment fee and no doubt I will be charged interest even though it says quite clearly that payment was submitted on the due date but they are saying it took them 24 hours to process it. I then paged down to see it says it will reach the account the next day which yes i should have read and then went in to the other ways to pay and see that had I done it by BACS then it would have taken 2 hours. Why don't they give you the quickest option first? Why if they have seen the money is submitted then am I still getting charged. I feel that they should at least make it much more obvious that it takes 24 hours for a debit card payment to hit. Do I have a point here or is my argument futile? and before anyone says it - if I use it again I will definitely pay by BACS!!!
    Originally posted by 54druids

    You've answered your own question. You have no case and your argument is futile. The only person you should be 'fuming' with is yourself.

    In future set up a direct debit so you don't find yourself in this situation again, or manage your time better so your payments are made well in advance rather than on the actual due date itself.
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • Abbey1991
    • By Abbey1991 5th Jul 17, 1:27 PM
    • 72 Posts
    • 10 Thanks
    Abbey1991
    • #3
    • 5th Jul 17, 1:27 PM
    • #3
    • 5th Jul 17, 1:27 PM
    Just ask them nicely and they'll probably refund it all
    • 54druids
    • By 54druids 5th Jul 17, 1:38 PM
    • 511 Posts
    • 125 Thanks
    54druids
    • #4
    • 5th Jul 17, 1:38 PM
    • #4
    • 5th Jul 17, 1:38 PM
    so why if they state that the payment has been submitted do they not show it as received until the next day? everything else I pay with a debit card I pay that day and get the goods that day - they don't wait 24 hours to give me them despite their merchant services taking 2 or 3 days to process the payment. Also why don't they make it abundantly clear that BACS is the only way they will receive funds the same day? i didn't set up a dd as it was a one off use of the card and i knew i would pay it off in one go. Yes i will agree it was the best plan to leave until the day it was due but if they had made it clearer i would just have sent it by BACS
    Smile though your bank is breaking
    • RG2015
    • By RG2015 5th Jul 17, 1:56 PM
    • 580 Posts
    • 302 Thanks
    RG2015
    • #5
    • 5th Jul 17, 1:56 PM
    • #5
    • 5th Jul 17, 1:56 PM
    Just ask them nicely and they'll probably refund it all
    Originally posted by Abbey1991
    I did this with NatWest and they refunded me but said this was a one-off and would not do it a second time. It was a simple oversight but I haven't missed a payment since.
    • molerat
    • By molerat 5th Jul 17, 2:22 PM
    • 17,468 Posts
    • 11,692 Thanks
    molerat
    • #6
    • 5th Jul 17, 2:22 PM
    • #6
    • 5th Jul 17, 2:22 PM
    They can't make it much clearer than the printed bit on all statements showing the lead times for the various payment methods.
    www.helpforheroes.org.uk/donations.html
    • eskbanker
    • By eskbanker 5th Jul 17, 2:27 PM
    • 5,887 Posts
    • 5,844 Thanks
    eskbanker
    • #7
    • 5th Jul 17, 2:27 PM
    • #7
    • 5th Jul 17, 2:27 PM
    so why if they state that the payment has been submitted do they not show it as received until the next day? everything else I pay with a debit card I pay that day and get the goods that day - they don't wait 24 hours to give me them despite their merchant services taking 2 or 3 days to process the payment. Also why don't they make it abundantly clear that BACS is the only way they will receive funds the same day? i didn't set up a dd as it was a one off use of the card and i knew i would pay it off in one go. Yes i will agree it was the best plan to leave until the day it was due but if they had made it clearer i would just have sent it by BACS
    Originally posted by 54druids
    There's a difference between the money physically reaching their holding account and it being allocated from there to your credit card account.

    And if what you're looking at makes reference to BACS then it may be the wrong document altogether since as a personal customer you can't pay by BACS! Perhaps you meant Faster Payments?

    If you post up a link to, or copy/paste of, the payment Ts & Cs we can comment on what's said and how it's presented?
    • molerat
    • By molerat 5th Jul 17, 4:50 PM
    • 17,468 Posts
    • 11,692 Thanks
    molerat
    • #8
    • 5th Jul 17, 4:50 PM
    • #8
    • 5th Jul 17, 4:50 PM
    https://www.mbna.co.uk/understanding-credit/managing-credit/making-payments/
    www.helpforheroes.org.uk/donations.html
    • Heng Leng
    • By Heng Leng 5th Jul 17, 5:00 PM
    • 4,267 Posts
    • 1,311 Thanks
    Heng Leng
    • #9
    • 5th Jul 17, 5:00 PM
    • #9
    • 5th Jul 17, 5:00 PM
    With FP you are sending the payment to them, with a debit card they are effectively collecting it from you.

    They have chosen to only consider it paid when they actually get the funds - hardly unreasonable.
    • Abbey1991
    • By Abbey1991 5th Jul 17, 6:13 PM
    • 72 Posts
    • 10 Thanks
    Abbey1991
    The most important thing here is whether they record it as a late payment. I believe that they won't have because it was almost on time.

    As above, set up a direct debit for the minimum. Also make sure they have your mobile number as they might text you to remind you if you are late again.
    • MABLE
    • By MABLE 5th Jul 17, 8:15 PM
    • 3,347 Posts
    • 1,773 Thanks
    MABLE
    The most important thing here is whether they record it as a late payment. I believe that they won't have because it was almost on time.

    As above, set up a direct debit for the minimum. Also make sure they have your mobile number as they might text you to remind you if you are late again.
    Originally posted by Abbey1991
    Late is late.
    • Abbey1991
    • By Abbey1991 6th Jul 17, 10:39 AM
    • 72 Posts
    • 10 Thanks
    Abbey1991
    A bit late is better than a lot late
    • Doctor Duke
    • By Doctor Duke 6th Jul 17, 11:42 PM
    • 302 Posts
    • 134 Thanks
    Doctor Duke
    Say it was an oversight, plead ignorance, ask whether the late payment fee can be waived, check it won't be marked as a late payment on your credit file and set up a direct debit for the minimum payment and be nice to them!
    • justaquestion
    • By justaquestion 7th Jul 17, 6:44 AM
    • 457 Posts
    • 90 Thanks
    justaquestion
    I use my Tesco cc a lot, get some money back on it. Went over the limit of £2500 so they charged me £12.


    I did ring them up when I realised I had probably gone over, did charge me but refunded me the next month.


    DD is the best way to pay each month, takes the hassle out of it.
    • eskbanker
    • By eskbanker 7th Jul 17, 9:16 AM
    • 5,887 Posts
    • 5,844 Thanks
    eskbanker
    I use my Tesco cc a lot, get some money back on it. Went over the limit of £2500 so they charged me £12.


    I did ring them up when I realised I had probably gone over, did charge me but refunded me the next month.


    DD is the best way to pay each month, takes the hassle out of it.
    Originally posted by justaquestion
    OK, so (relative to the rest of the thread) you incurred a different charge on a different card from a different company for a different reason?!

    How does a DD help in your (over-limit) scenario?
    • mailmannz
    • By mailmannz 7th Jul 17, 9:48 AM
    • 250 Posts
    • 120 Thanks
    mailmannz
    Dont listen to the idiots mate.

    Give them a call and be polite and they will most likely refund the charges.

    In this day and age of modern technology it is a farce that they cannot apply payments to accounts the moment its taken from your bank account! There really is no excuse other than this being one of the few easy ways for them to continue to fleece money from customers.
    • MABLE
    • By MABLE 7th Jul 17, 10:35 AM
    • 3,347 Posts
    • 1,773 Thanks
    MABLE
    Dont listen to the idiots mate.

    Give them a call and be polite and they will most likely refund the charges.

    In this day and age of modern technology it is a farce that they cannot apply payments to accounts the moment its taken from your bank account! There really is no excuse other than this being one of the few easy ways for them to continue to fleece money from customers.
    Originally posted by mailmannz
    Well obviously they cannot. In your eyes they will continue to fleece the customer but the customer needs to be one step ahead and make sure of the timescales laid down when making payments. Also leaving it to the last minutes is not the most sensible thing to do.
    Last edited by MABLE; 07-07-2017 at 10:40 AM.
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