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  • FIRST POST
    • SalarySlave
    • By SalarySlave 3rd Jul 17, 1:52 PM
    • 61Posts
    • 40Thanks
    SalarySlave
    Bought Laptop from PC World, now faulty
    • #1
    • 3rd Jul 17, 1:52 PM
    Bought Laptop from PC World, now faulty 3rd Jul 17 at 1:52 PM
    HI All

    I bought a hp 13-s150sa from PC world in feb 2016. It is faulty and it seems to be the motherboard. I took it back to get them to fix it and they just looked at the model number and said we are unable to fix issues with this model, sorry.

    I took it somewhere else and they confirmed it is the motherboard and that it has been discontinued. He said he can source another one at a price of £170 and £60 for him then to fit it. This seems like a high price for a fairly new laptop.

    I am looking for advice on this matter, do I just pay the money, or contact HP to see if they can do something for free, or would I be better buying a new laptop.

    Thanks in advance
Page 1
    • wealdroam
    • By wealdroam 3rd Jul 17, 1:59 PM
    • 18,648 Posts
    • 15,549 Thanks
    wealdroam
    • #2
    • 3rd Jul 17, 1:59 PM
    • #2
    • 3rd Jul 17, 1:59 PM
    HI All

    I bought a hp 13-s150sa from PC world in feb 2016. It is faulty and it seems to be the motherboard. I took it back to get them to fix it and they just looked at the model number and said we are unable to fix issues with this model, sorry.

    I took it somewhere else and they confirmed it is the motherboard and that it has been discontinued. He said he can source another one at a price of £170 and £60 for him then to fit it. This seems like a high price for a fairly new laptop.

    I am looking for advice on this matter, do I just pay the money, or contact HP to see if they can do something for free, or would I be better buying a new laptop.

    Thanks in advance
    Originally posted by SalarySlave
    Have a read of MSE's Consumer Rights guide.
    In there you will see that you have up to six years from the sale to seek a remedy from the seller.

    I would suggest that you get a board guide to move this thread to The Consumer Rights Board for further opinions.
    • grumpycrab
    • By grumpycrab 3rd Jul 17, 2:12 PM
    • 3,193 Posts
    • 1,448 Thanks
    grumpycrab
    • #3
    • 3rd Jul 17, 2:12 PM
    • #3
    • 3rd Jul 17, 2:12 PM
    hp 13-s150sa
    Originally posted by SalarySlave
    check warranty status (just in case its 2 years?)
    https://support.hp.com/us-en/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/9044220/manuals

    If it is outside warranty, you face a long hard slog with PC World to get anything back. Have you got the time, patience, resilience? Go for it!
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • johndough
    • By johndough 3rd Jul 17, 3:56 PM
    • 651 Posts
    • 250 Thanks
    johndough
    • #4
    • 3rd Jul 17, 3:56 PM
    • #4
    • 3rd Jul 17, 3:56 PM
    Hi

    My HP has a lot of HP stuff stuffed in with it. Diagnostics for instance.

    You don't say much about the fault, and PC World having a hands off approach is not unexpected. The local PC place have confirmed the motherboard fault and given a cost to repair, so maybe it is the motherboard. Maybe something else.

    HP (https://support.hp.com/ie-en/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/9044220/troubleshooting)
    may be more fruitful.

    https://support.hp.com/ie-en/contact-hp/product/HP-Pavilion-13-s100-x360-Convertible-PC/8499316/model/9044220

    If in doubt please ask.
    • SalarySlave
    • By SalarySlave 11th Jul 17, 4:02 PM
    • 61 Posts
    • 40 Thanks
    SalarySlave
    • #5
    • 11th Jul 17, 4:02 PM
    • #5
    • 11th Jul 17, 4:02 PM
    Hi Guys

    Sorry for the long wait before my reply, but I did not want to post anything until I had news. I have been spending a lot of time lately on the phone with PC world lately and today I finally have some good news. PC world have agreed to send me a voucher for a depreciated value of £291.43. Although not as high as some calculations, this is an amount I am willing to accept.

    Thank you all so much for your help and advice, especially to DavidP24.
    • grumpycrab
    • By grumpycrab 11th Jul 17, 4:40 PM
    • 3,193 Posts
    • 1,448 Thanks
    grumpycrab
    • #6
    • 11th Jul 17, 4:40 PM
    • #6
    • 11th Jul 17, 4:40 PM
    PC world have agreed to send me a voucher for a depreciated value of £291.43.
    Originally posted by SalarySlave
    Well done. Must have been hard work.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • debitcardmayhem
    • By debitcardmayhem 11th Jul 17, 8:23 PM
    • 8,207 Posts
    • 6,181 Thanks
    debitcardmayhem
    • #7
    • 11th Jul 17, 8:23 PM
    • #7
    • 11th Jul 17, 8:23 PM
    Sadly I don't agree with the chaps above , I would want a cheque for the £291.43 I don't think that it is acceptable for them to expect you to spend more money on their poor service, or is that just me since my knowledge of consumer law is non-existant
    • ididntgetwhereiamtoday
    • By ididntgetwhereiamtoday 12th Jul 17, 8:15 AM
    • 982 Posts
    • 775 Thanks
    ididntgetwhereiamtoday
    • #8
    • 12th Jul 17, 8:15 AM
    • #8
    • 12th Jul 17, 8:15 AM
    Well, at least you know now not to shop at Currys again.
    I didn't get where i am today by not reading moneysavingexpert.com
    • DoaM
    • By DoaM 12th Jul 17, 9:20 AM
    • 3,173 Posts
    • 3,209 Thanks
    DoaM
    • #9
    • 12th Jul 17, 9:20 AM
    • #9
    • 12th Jul 17, 9:20 AM
    Well, at least you know now not to shop at Currys again.
    Originally posted by ididntgetwhereiamtoday
    ???

    How else will the OP spend a Currys voucher/gift card?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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