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  • FIRST POST
    • MSE Ben
    • By MSE Ben 30th Jun 17, 4:51 PM
    • 38Posts
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    MSE Ben
    MSE News: Ofcom investigates Virgin Media over exit fees
    • #1
    • 30th Jun 17, 4:51 PM
    MSE News: Ofcom investigates Virgin Media over exit fees 30th Jun 17 at 4:51 PM
    Ofcom is investigating Virgin Media over exit fees when customers move to an area where Virgin's service is unavailable...
    Read the full story:
    'Ofcom investigates Virgin Media over exit fees'

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
    Last edited by MSE Luke; 30-06-2017 at 5:31 PM.
Page 2
    • phillw
    • By phillw 14th Sep 17, 10:09 PM
    • 795 Posts
    • 392 Thanks
    phillw
    Branson at one time did hold enough to control the direction though.
    Originally posted by robin58
    NTL Telewest licensed the Virgin name for 30 years from Richard Branson, for cash and a 10% stake.

    At one point he was the third largest single share holder, but it was only a minority shareholding with no controlling interest.
    • phillw
    • By phillw 14th Sep 17, 10:15 PM
    • 795 Posts
    • 392 Thanks
    phillw
    Virgin Media's cable network only covers 44% of the UK, or 15m homes of the 26 available. So if a user moves home, and then requests Virgin to switch to it, but they don't cover it, thats not the users fault. It is ultimately Virgin's, but that'll be £200 pounds please. Going forward, I think not and they will lose, as its an unfair condition.
    Originally posted by VisionMan
    It's unfair to expect Virgin to provide service to every address. It would be strange if ofcom do take that view. It's not like they make a secret that they don't service the entire country, I would expect any potential customers to be aware of that.

    If ofcom do anything, then it will be to reduce the amount that virgin charges. They should be able to recover their up front costs, but their lost profit is harder to justify (although virgin aren't alone with this and ofcom have done nothing).

    Proving that you're moving to a non virgin area would be difficult. Maybe you could employ a solicitor to gather the evidence and write a letter, they could charge you £300 for that.
    Last edited by phillw; 14-09-2017 at 10:23 PM.
    • VisionMan
    • By VisionMan 14th Sep 17, 10:43 PM
    • 1,542 Posts
    • 670 Thanks
    VisionMan
    As I said, its a difficult one. But in regard to this -
    Proving that you're moving to a non virgin area would be difficult. Maybe you could employ a solicitor to gather the evidence and write a letter, they could charge you £300 for that.
    Originally posted by phillw
    No, it isn't actually. If they challenge a home mover all they would have to provide is a copy of their draft contract (buy or let) to Virgin as proof of COA (change of address).
    But whatever happens, both Sky and Virgin Media will be affected in one way or another by this review and not before time.
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