Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Bobby&David
    • By Bobby&David 30th Jun 17, 10:35 AM
    • 1Posts
    • 2Thanks
    Bobby&David
    Beware Vecelli Home Improvements
    • #1
    • 30th Jun 17, 10:35 AM
    Beware Vecelli Home Improvements 30th Jun 17 at 10:35 AM
    This company has traded under several different names. It is owned by Graham Kelly. We bought a roller garage door [£1149.00] from Roller Door Installations which is majorly faulty. They do not respond to phone calls, emails or letters. We have reported them to Devon Trading Standards and Watchdog. We are now proposing to take them to court.
    They are now trading as Roman Garage Doors from the same premises in Boreham, Essex. Their telephone number is 01245 361 676.
    Vecelli Home Improvements Ltd
    trading as
    Roman Garage Doors
    Squire House
    81-87 High Street
    Billericay
    CM12 9AS
Page 1
    • hollydays
    • By hollydays 30th Jun 17, 11:07 AM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    • #2
    • 30th Jun 17, 11:07 AM
    • #2
    • 30th Jun 17, 11:07 AM
    Also traded as Vecelli roller doors limited
    The above address is probably their accountant.
    Last edited by hollydays; 30-06-2017 at 11:21 AM.
    • hollydays
    • By hollydays 30th Jun 17, 11:12 AM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    • #3
    • 30th Jun 17, 11:12 AM
    • #3
    • 30th Jun 17, 11:12 AM
    http://www.braintreeandwithamtimes.co.uk/news/south_essex_news/14943852.Rogue_traders_in_city_stung_by_prime_time _TV_investigation/

    http://www.romangaragedoors.co.uk/about/

    Allready featured on BBC watchdog

    "The show highlighted how the duo’s firms - Essati, Vecelli and Roman Garage Doors - sold dangerous products, which were prone to quickly breaking, before they wriggled out of warranty agreements."

    " Each time pressure mounted on the family for refunds or repairs, the pair would fold before opening a business under a new name at their Drakes Lane Industrial Estate base in Boreham, the BBC claimed."
    Last edited by hollydays; 30-06-2017 at 11:19 AM.
    • hollydays
    • By hollydays 30th Jun 17, 11:24 AM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    • #4
    • 30th Jun 17, 11:24 AM
    • #4
    • 30th Jun 17, 11:24 AM
    Post on mse

    http://forums.moneysavingexpert.com/showthread.php?t=5175076
    • MSE Andrea
    • By MSE Andrea 6th Sep 17, 12:57 PM
    • 8,744 Posts
    • 21,015 Thanks
    MSE Andrea
    • #5
    • 6th Sep 17, 12:57 PM
    • #5
    • 6th Sep 17, 12:57 PM
    Hi everyone

    Vecelli has asked for a right of reply. MSE doesn't endorse anything a company says on our Forum:

    "My name is Paul Kelly, former director of this company and I am not going to deny anything that “Bobby & David” have said on this post. It is very unfortunate but they were on the end of a very bad service and I am truly sorry that they suffered. I know it is easy to blame someone else but this job escalated to the point where “Bobby & David” felt they needed to take the action they did and rightly so. Our mistake in this case was taking the word of our fitter at the time that he was resolving the issue when in fact he was not doing anything. Needless to say that fitter no longer works for us. “Bobby & David were fully reimbursed for the door – which we removed at their request. This case is not something we are proud of and is thankfully something that happens very rarely. We have install over 200,000 doors over the years and nearly all of our customers enjoy faultless operation of their doors. Where there is an issue we try to move heaven and earth to get it corrected."
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag a news story: news@moneysavingexpert.com
    • lincroft1710
    • By lincroft1710 6th Sep 17, 4:06 PM
    • 9,940 Posts
    • 8,001 Thanks
    lincroft1710
    • #6
    • 6th Sep 17, 4:06 PM
    • #6
    • 6th Sep 17, 4:06 PM
    We have install over 200,000 doors over the years and nearly all of our customers enjoy faultless operation of their doors. Where there is an issue we try to move heaven and earth to get it corrected."[/I]
    Originally posted by MSE Andrea
    I had one of your doors installed which the wind blew in and your fitters claimed it was vandalism. A second door suffered the same fate and I had to buy a much more expensive door which hasn't blown in but is very noisy and jerky in operation.

    You most certainly do not "move heaven and earth"!

    And your policy of only taking cash payment is highly suspicious!
    Last edited by lincroft1710; 06-09-2017 at 4:09 PM.
    • hollydays
    • By hollydays 7th Sep 17, 7:01 AM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    • #7
    • 7th Sep 17, 7:01 AM
    • #7
    • 7th Sep 17, 7:01 AM
    Hi everyone

    Vecelli has asked for a right of reply. MSE doesn't endorse anything a company says on our Forum:

    "My name is Paul Kelly, former director of this company and I am not going to deny anything that “Bobby & David” have said on this post. It is very unfortunate but they were on the end of a very bad service and I am truly sorry that they suffered. I know it is easy to blame someone else but this job escalated to the point where “Bobby & David” felt they needed to take the action they did and rightly so. Our mistake in this case was taking the word of our fitter at the time that he was resolving the issue when in fact he was not doing anything. Needless to say that fitter no longer works for us. “Bobby & David were fully reimbursed for the door – which we removed at their request. This case is not something we are proud of and is thankfully something that happens very rarely. We have install over 200,000 doors over the years and nearly all of our customers enjoy faultless operation of their doors. Where there is an issue we try to move heaven and earth to get it corrected."
    Originally posted by MSE Andrea
    If these things happen rarely , how come BBC watchdog / rogue traders got enough complaints to justify featuring them.

    A company that takes the word of a " fitter" over that of the paying customer?

    A very lame excuse / poor attempt to justify bobby and davids Treatment.

    No reference to the watchdog complaints, or the other complaints on the thread I linked to , Paul Kelly?!
    Last edited by hollydays; 07-09-2017 at 7:04 AM.
    • hollydays
    • By hollydays 7th Sep 17, 7:27 AM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    • #8
    • 7th Sep 17, 7:27 AM
    • #8
    • 7th Sep 17, 7:27 AM
    Paul Kelly
    https://www.google.co.uk/amp/s/www.express.co.uk/finance/crusader/835259/ESSATI-firms-shut-door-angry-customers-garage-rogue-warranties/amp

    "The extended cover customers were encouraged to take out was traced to P Kelly Warranties, owned by Paul Kelly. Companies House records show he currently is involved in more than 10 businesses with “warranty” in their name."

    "When I spoke to P Kelly Warranties they insisted I paid £65 for a home visit. "


    Interesting' business' model Mr Paul Kelly.....


    P Kelly warranties limited
    Reading warranties limited
    Thetford warranties limited
    Essex & Herts warranties limited
    Kent warranties limited
    South coast wArranties limited
    Manchester warranties limited
    South west warranties limited
    MIdlands warranties limited
    West England warranties limited
    Lincoln warranties limited
    Dorset and Hants warranties ltd
    St Albans warranties limited
    Darlington warranties limited
    Last edited by hollydays; 07-09-2017 at 7:44 AM.
    • Vecelli home improvements
      Verified User verified user
    • By Vecelli home improvements Verified User verified user 11th Sep 17, 8:45 AM
    • 2 Posts
    • 1 Thanks
    Vecelli home improvements
    • #9
    • 11th Sep 17, 8:45 AM
    Bbc rogue traders report
    • #9
    • 11th Sep 17, 8:45 AM
    My name is Graham Kelly, Director of Vecelli home improvements ltd.
    Regarding the RT show The mainstream media are driven by popularity and we live in a world governed by "likes" and "clicks" and in this case, TV ratings. I therefore bare no resentment to this persons review, as this person is falling into a thing known as the media trap. However, if you want the true and factual story, please take a look at the following video. https://www.youtube.com/watch v=BcAwcD7Q00U&ab_channel=PKellyWarranties
    Official Company Representative
    I am the official company representative of Vecelli. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hasbeen
    • By Hasbeen 11th Sep 17, 12:56 PM
    • 910 Posts
    • 662 Thanks
    Hasbeen
    Long Video. But these doors seem to be plastic slats?

    https://www.youtube.com/watch?v=BcAwcD7Q00U
    • lincroft1710
    • By lincroft1710 11th Sep 17, 4:15 PM
    • 9,940 Posts
    • 8,001 Thanks
    lincroft1710
    Long Video. But these doors seem to be plastic slats?

    https://www.youtube.com/watch?v=BcAwcD7Q00U
    Originally posted by Hasbeen
    They are plastic slats
    • Vecelli home improvements
      Verified User verified user
    • By Vecelli home improvements Verified User verified user 11th Sep 17, 5:34 PM
    • 2 Posts
    • 1 Thanks
    Vecelli home improvements
    The opposite of our policies
    lincroft1710

    All Doors are made from double skinned Aluminium with foam insulation. We use 2 types of door lathe. 55mm compact for single doors up to 2500mm wide and 77mm for doors 2500-5000mm wide. All systems are wind tested, are certified and conform to all machine directives and EU legislation. I am wary of this post as statements made are completely opposite to our product and trading methods.
    1. Door slats are not plastic, there are no plastic slats available for roller garage doors in the UK, all of our systems are made from aluminium metal.
    2. All of our installers carry chip and pin card terminals and we only except payment via card or bank transfer. We ask clients do not pay cash as this represents a risk factor for our installers.
    Official Company Representative
    I am the official company representative of Vecelli. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • lincroft1710
    • By lincroft1710 11th Sep 17, 8:19 PM
    • 9,940 Posts
    • 8,001 Thanks
    lincroft1710
    lincroft1710

    All Doors are made from double skinned Aluminium with foam insulation. We use 2 types of door lathe. 55mm compact for single doors up to 2500mm wide and 77mm for doors 2500-5000mm wide. All systems are wind tested, are certified and conform to all machine directives and EU legislation. I am wary of this post as statements made are completely opposite to our product and trading methods.
    1. Door slats are not plastic, there are no plastic slats available for roller garage doors in the UK, all of our systems are made from aluminium metal.
    2. All of our installers carry chip and pin card terminals and we only except payment via card or bank transfer. We ask clients do not pay cash as this represents a risk factor for our installers.
    Originally posted by Vecelli home improvements
    My doors fitted by Essati were PLASTIC, which is why they blew in twice. Essati would only take CASH payments.

    Don't try calling me a liar, the doors blew in twice. Essati replaced them twice, first with the same product, then with a much thicker door. Both replacements plus 2 call out fees were at my expense.

    Trying to deny the truth does not make you very credible.
    • photome
    • By photome 11th Sep 17, 8:29 PM
    • 12,780 Posts
    • 8,254 Thanks
    photome
    lincroft1710

    All Doors are made from double skinned Aluminium with foam insulation. We use 2 types of door lathe. 55mm compact for single doors up to 2500mm wide and 77mm for doors 2500-5000mm wide. All systems are wind tested, are certified and conform to all machine directives and EU legislation. I am wary of this post as statements made are completely opposite to our product and trading methods.
    1. Door slats are not plastic, there are no plastic slats available for roller garage doors in the UK, all of our systems are made from aluminium metal.
    2. All of our installers carry chip and pin card terminals and we only except payment via card or bank transfer. We ask clients do not pay cash as this represents a risk factor for our installers.
    Originally posted by Vecelli home improvements
    My doors fitted by Essati were PLASTIC, which is why they blew in twice. Essati would only take CASH payments.

    Don't try calling me a liar, the doors blew in twice. Essati replaced them twice, first with the same product, then with a much thicker door. Both replacements plus 2 call out fees were at my expense.

    Trying to deny the truth does not make you very credible.
    Originally posted by lincroft1710
    I know who I believe
    • MothballsWallet
    • By MothballsWallet 11th Sep 17, 9:07 PM
    • 11,448 Posts
    • 15,033 Thanks
    MothballsWallet
    My name is Graham Kelly, Director of Vecelli home improvements ltd.
    Regarding the RT show The mainstream media are driven by popularity and we live in a world governed by "likes" and "clicks" and in this case, TV ratings. I therefore bare no resentment to this persons review, as this person is falling into a thing known as the media trap. However, if you want the true and factual story, please take a look at the following video. https://www.youtube.com/watch v=BcAwcD7Q00U&ab_channel=PKellyWarranties
    Originally posted by Vecelli home improvements
    The RT show? The referenced programme was on Russia Today?
    Always ask yourself one question: What would Gibbs do?
    Married to an immigrant.
    Even my PC is nicknamed "GIBBS".
    • hollydays
    • By hollydays 12th Sep 17, 1:35 AM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    That video is hilarious


    Interesting thread here
    https://thisphone.co.uk/01245360700

    Yet more websites and a good explanation of phoenixing companies
    Rogue traders

    01245360700
    Last edited by hollydays; 12-09-2017 at 1:44 AM.
    • **woody123**
    • By **woody123** 12th Sep 17, 3:25 PM
    • 534 Posts
    • 195 Thanks
    **woody123**
    lincroft1710

    All Doors are made from double skinned Aluminium with foam insulation. We use 2 types of door lathe. 55mm compact for single doors up to 2500mm wide and 77mm for doors 2500-5000mm wide. All systems are wind tested, are certified and conform to all machine directives and EU legislation. I am wary of this post as statements made are completely opposite to our product and trading methods.
    1. Door slats are not plastic, there are no plastic slats available for roller garage doors in the UK, all of our systems are made from aluminium metal.
    2. All of our installers carry chip and pin card terminals and we only except payment via card or bank transfer. We ask clients do not pay cash as this represents a risk factor for our installers.
    Originally posted by Vecelli home improvements


    Hi Graham,


    My grandmother's neighbour paid for a repair to be carried out on her garage door for damage they caused accidentally.


    Since payment has been made there has been no contact from P Kelly Warranties and numerous phone calls have been made without answering.


    Is there any chance you could PM me and get this sorted as the whole situation is causing unnecessary upset to my grandmother and her neighbour.
    • Canuck57
    • By Canuck57 21st Sep 17, 1:45 PM
    • 1 Posts
    • 0 Thanks
    Canuck57
    Andre
    Can I have an email address for Mr Kelly please ?

    Regards,
    Andre
    • Ritab
    • By Ritab 23rd Sep 17, 6:22 PM
    • 5 Posts
    • 0 Thanks
    Ritab
    I have a Roman Garage door and never had any problems with it and nor have my 2 neighbours - for this reason I bought one for my daughter as a gift - unfortunately hers has had various problems now to the point it cannot be used at all not even manually. I feel responsible because it was a gift....... waiting to hopefully get it sorted.
    • hollydays
    • By hollydays 23rd Sep 17, 9:06 PM
    • 15,552 Posts
    • 11,333 Thanks
    hollydays
    I have a Roman Garage door and never had any problems with it and nor have my 2 neighbours - for this reason I bought one for my daughter as a gift - unfortunately hers has had various problems now to the point it cannot be used at all not even manually. I feel responsible because it was a gift....... waiting to hopefully get it sorted.
    Originally posted by Ritab

    Strange you've not contacted the company ?..,
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,051Posts Today

7,324Users online

Martin's Twitter
  • Have a lovely weekend folks

  • Interesting, most people say they would champion a policy from a party they usually oppose. Yet is anyone brave eno? https://t.co/MWYGHunAqu

  • RT @MSE_Deals: The MSE deals team are in the office nice and early to bring you full analysis of all the #BlackFriday deals throughout the?

  • Follow Martin