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  • FIRST POST
    • gonebust
    • By gonebust 29th Jun 17, 3:30 PM
    • 168Posts
    • 625Thanks
    gonebust
    Whirlpool
    • #1
    • 29th Jun 17, 3:30 PM
    Whirlpool 29th Jun 17 at 3:30 PM
    My induction hob started playing up in April this year. Rang whirlpool for a repair under their extended warranty. Engineer arrived 5/5 and said it wasn't a whirlpool product so left

    Re rang and was told he couldn't remove the hob to get to the serial number, could we do that,Mahican we did, product confirmed, engineer rebooked

    Came out 11/5 and ordered parts

    12/5 voicemail from whirlpool advising no parts in stock , will be ordered and they would be in touch

    19/5 I rang to see what was happening. Was told the parts were still on order and weren't due till the 16/6. I rang back then got told no parts available and they would put me through for a replacement which would take 48hrs to be agreed 19/6 rang again and was told they were still back dated on replacement agreements, they were working on Mays still

    It's now 58 days I have been without a hob. Just received a call saying replacement had now been agreed and I will hear within 21 days to arrange delivery

    Absolutely rubbish repair schedule and customer care. The person who monitors their Facebook page, whilst polite, is as much use as a chocolate tea pot just telling me he's escalated , he's escalated again, and again

    I wish I hadn't bothered with going through the warranty and just went out and bought a new hob. Cooking for a family with just one working 'ring' is beyond a joke
Page 1
    • wealdroam
    • By wealdroam 29th Jun 17, 3:39 PM
    • 18,651 Posts
    • 15,554 Thanks
    wealdroam
    • #2
    • 29th Jun 17, 3:39 PM
    • #2
    • 29th Jun 17, 3:39 PM
    My induction hob started playing up in April this year. Rang whirlpool for a repair under their extended warranty. Engineer arrived 5/5 and said it wasn't a whirlpool product so left

    Re rang and was told he couldn't remove the hob to get to the serial number, could we do that,Mahican we did, product confirmed, engineer rebooked

    Came out 11/5 and ordered parts

    12/5 voicemail from whirlpool advising no parts in stock , will be ordered and they would be in touch

    19/5 I rang to see what was happening. Was told the parts were still on order and weren't due till the 16/6. I rang back then got told no parts available and they would put me through for a replacement which would take 48hrs to be agreed 19/6 rang again and was told they were still back dated on replacement agreements, they were working on Mays still

    It's now 58 days I have been without a hob. Just received a call saying replacement had now been agreed and I will hear within 21 days to arrange delivery

    Absolutely rubbish repair schedule and customer care. The person who monitors their Facebook page, whilst polite, is as much use as a chocolate tea pot just telling me he's escalated , he's escalated again, and again

    I wish I hadn't bothered with going through the warranty and just went out and bought a new hob. Cooking for a family with just one working 'ring' is beyond a joke
    Originally posted by gonebust
    Have you read MSE's Consumer Rights guide?

    In there you will see that you have a statutory right to seek a remedy from whoever sold the thing to you for up to six years following the sale.

    Did you buy this hob direct from Whirlpool?
    • gonebust
    • By gonebust 29th Jun 17, 4:20 PM
    • 168 Posts
    • 625 Thanks
    gonebust
    • #3
    • 29th Jun 17, 4:20 PM
    • #3
    • 29th Jun 17, 4:20 PM
    Have you read MSE's Consumer Rights guide?

    In there you will see that you have a statutory right to seek a remedy from whoever sold the thing to you for up to six years following the sale.

    Did you buy this hob direct from Whirlpool?
    Originally posted by wealdroam
    No, it was part of a fitted kitchen. I went to IKEA first who said the warranty was under whirlpool. When I started to be messed about I went back to IKEA and asked them to sort it out as I bought it there and they just weren't interested repeating my warranty was with whirlpool
    • wealdroam
    • By wealdroam 29th Jun 17, 4:33 PM
    • 18,651 Posts
    • 15,554 Thanks
    wealdroam
    • #4
    • 29th Jun 17, 4:33 PM
    • #4
    • 29th Jun 17, 4:33 PM
    No, it was part of a fitted kitchen. I went to IKEA first who said the warranty was under whirlpool. When I started to be messed about I went back to IKEA and asked them to sort it out as I bought it there and they just weren't interested repeating my warranty was with whirlpool
    Originally posted by gonebust
    Surely by now you have read this in that MSE guide:
    Know who's responsible

    When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

    If a company fobs you off by saying "go to the maker instead", it's wrong. It's the retailer's job to sort it.

    It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.
    • RoonilWazlib
    • By RoonilWazlib 29th Jun 17, 4:58 PM
    • 148 Posts
    • 101 Thanks
    RoonilWazlib
    • #5
    • 29th Jun 17, 4:58 PM
    • #5
    • 29th Jun 17, 4:58 PM
    When did you buy the kitchen?


    You need to make it clear to Ikea you do not wish to discuss the warranty but you are pursuing your statutory rights - which will in part depend on when you bought the kitchen....
    • gonebust
    • By gonebust 29th Jun 17, 6:20 PM
    • 168 Posts
    • 625 Thanks
    gonebust
    • #6
    • 29th Jun 17, 6:20 PM
    • #6
    • 29th Jun 17, 6:20 PM
    It's 5 years old in September, hence me claiming under the 5 year warranty that IKEA give

    Under statutory rights do I not have to prove an inherent fault?
    • lincroft1710
    • By lincroft1710 29th Jun 17, 7:20 PM
    • 10,053 Posts
    • 8,127 Thanks
    lincroft1710
    • #7
    • 29th Jun 17, 7:20 PM
    • #7
    • 29th Jun 17, 7:20 PM
    If you are getting a brand new hob free to replace one nearly 5 yrs old, then that is not a bad deal.
    • wealdroam
    • By wealdroam 29th Jun 17, 8:07 PM
    • 18,651 Posts
    • 15,554 Thanks
    wealdroam
    • #8
    • 29th Jun 17, 8:07 PM
    • #8
    • 29th Jun 17, 8:07 PM
    Under statutory rights do I not have to prove an inherent fault?
    Originally posted by gonebust
    Only if the seller asks you to.
    • gonebust
    • By gonebust 29th Jun 17, 8:17 PM
    • 168 Posts
    • 625 Thanks
    gonebust
    • #9
    • 29th Jun 17, 8:17 PM
    • #9
    • 29th Jun 17, 8:17 PM
    If you are getting a brand new hob free to replace one nearly 5 yrs old, then that is not a bad deal.
    Originally posted by lincroft1710
    I totally agree with that

    But that's what my paid warranty stated when I bought it

    I just can't not for the life of me fathom why it's going to be 90 days when they knew within 10 days my hob was no longer in production

    I also can't not understand why I have to wait and wait and wait when after the engineer who came out knew it was no longer a supported hob. Even though that was know I had to do the 28 days wait, now I'm being told, 10 days after that produces I've at least 21 days before anyone gets in touch to arrange a delivery, so yet another month

    So yes they agree my hob needs replacing under their warranty , is 3 or perhaps 4 months an acceptable time frame ?

    This is the vent board , am I not allowed to vent?
    • gonebust
    • By gonebust 10th Jul 17, 10:35 AM
    • 168 Posts
    • 625 Thanks
    gonebust
    Latest update

    Whirlpool rang today

    They are waiting to hear from Italy as to whether they have a hob replacement, this can now take up to another 21 days

    Now if I didn't laugh I'd be crying

    I explained that I've been waiting and waiting and kept being told 21 days and the fella agreed to ring IKEA to see if they would replace for me to save me waiting any longer

    Hopefully I shall hear by the end of the week.
    • teddysmum
    • By teddysmum 10th Jul 17, 3:51 PM
    • 8,635 Posts
    • 5,105 Thanks
    teddysmum
    Latest update

    Whirlpool rang today

    They are waiting to hear from Italy as to whether they have a hob replacement, this can now take up to another 21 days

    Now if I didn't laugh I'd be crying

    I explained that I've been waiting and waiting and kept being told 21 days and the fella agreed to ring IKEA to see if they would replace for me to save me waiting any longer

    Hopefully I shall hear by the end of the week.
    Originally posted by gonebust


    Watchdog is currently running on tv.
    • gonebust
    • By gonebust 10th Jul 17, 10:54 PM
    • 168 Posts
    • 625 Thanks
    gonebust
    Watchdog is currently running on tv.
    Originally posted by teddysmum
    Flip, I missed it

    Just to really pee me off today, was their Facebook page herolding the free 5 year warranty on all their products
    • hollydays
    • By hollydays 11th Jul 17, 7:00 AM
    • 15,635 Posts
    • 11,444 Thanks
    hollydays
    I'd leave a public post then
    • gonebust
    • By gonebust 13th Jul 17, 9:38 AM
    • 168 Posts
    • 625 Thanks
    gonebust
    Final update

    Got a call from IKEA yesterday morning to say they would be replacing my hob. As it happened I was having to go into the city yesterday so I said I'd lift it myself.

    Not only did they replace, they are also paying for the electrician to fit it

    So today I finally have a fully working hob
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