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  • FIRST POST
    • 14wrence
    • By 14wrence 28th Jun 17, 3:42 PM
    • 134Posts
    • 66Thanks
    14wrence
    Rubbish Kia Warranty - pay to check symptom.
    • #1
    • 28th Jun 17, 3:42 PM
    Rubbish Kia Warranty - pay to check symptom. 28th Jun 17 at 3:42 PM
    Hi,

    I bought a Kia, and part of my buying decision was due to the longer than usual 7 year warranty.

    Anyway, the Car is now 3 years old, and the clutch has started slipping (mainly only in second gear if any mechanics on here).

    Apparently if the clutch is burnt out, this is classed as wear and tear as it is bad driving habits. However if it is a mechanical element of the clutch, then it is covered under the warranty.

    This is all fine, I get this. The reason I am annoyed though, is to check if it is burnt out, or a symptom covered under the warranty will cost me £500.... Also how bad driving habits can I have when I have always had older second hand cars in the past and never burned a clutch out yet.

    In my eyes - this is a very convenient way to dissuade you from claiming anything under he warranty.

    Is this allowed?? Won't a mechanic know just by driving it??

    Have I got any grounds to complain??

    A local garage will do for £600 the full job. However Kia will charge a further £600 to fix after a £500 diagnosis.

    So it seems I have the choice between just paying £600 or I could gamble, and either get it done under warranty, or pay £1,300.

    Also does anybody know if there is an ombudsman for this kind of thing. although even if I go to an ombudsman, and they see it in my favour. What's stopping the Kia dealer then saying it is burned out and not covered under warranty now I've got them all peed off??

    So that's it. I have posted this for 2 reasons, 1) to ask for any advice from anyone, and 2) If I am going to have to fork out £600 (which I can not afford) to name and shame, Kia and their warranty.
Page 3
    • AdrianC
    • By AdrianC 1st Jul 17, 8:16 PM
    • 15,427 Posts
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    AdrianC
    I thought the only - if any - requirement was for it to be serviced by the main dealer?
    Originally posted by motorguy
    Not even that. Serviced to manufacturer spec, using manufacturer-quality parts.
    • motorguy
    • By motorguy 1st Jul 17, 8:22 PM
    • 15,651 Posts
    • 8,961 Thanks
    motorguy
    Not even that. Serviced to manufacturer spec, using manufacturer-quality parts.
    Originally posted by AdrianC
    Yes, you're right - though i wasnt sure about the likes of KIA.

    On a car under manufacturers warranty i'm inclined to take it to the main dealer anyway if they're not looking a stupid amount for it.

    The only one we didnt do recently was my FILs Nissan Note. The main dealer closest to us was looking a frankly ridiculous £200 for a standard service. We bought the full service kit off a main dealer on ebay for a fraction of that and had a local mechanic fit it. Save £100 ish from memory, which is a lot to my FIL.
    You are not special. You are not a beautiful and unique snowflake.
    • AdrianC
    • By AdrianC 1st Jul 17, 8:26 PM
    • 15,427 Posts
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    AdrianC
    Yes, you're right - though i wasnt sure about the likes of KIA.
    Originally posted by motorguy
    Legal requirement for them to honour the warranty, so long as you can demonstrate that. EU block exemption rules, dating back a decade and a half or so.
    • motorguy
    • By motorguy 1st Jul 17, 9:23 PM
    • 15,651 Posts
    • 8,961 Thanks
    motorguy
    Legal requirement for them to honour the warranty, so long as you can demonstrate that. EU block exemption rules, dating back a decade and a half or so.
    Originally posted by AdrianC
    Sounds about right.

    As i said, my general view is under manufacturers warranty, get it serviced by the franchised dealer. Thats just personal preference, not a necessity.
    You are not special. You are not a beautiful and unique snowflake.
    • AdrianC
    • By AdrianC 2nd Jul 17, 8:37 AM
    • 15,427 Posts
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    AdrianC
    Sounds about right.

    As i said, my general view is under manufacturers warranty, get it serviced by the franchised dealer. Thats just personal preference, not a necessity.
    Originally posted by motorguy
    It'll certainly help when it comes to any borderline warranty calls, and it's essential if you want any out-of-warranty goodwill.
    • Crabman
    • By Crabman 2nd Jul 17, 6:03 PM
    • 9,594 Posts
    • 6,995 Thanks
    Crabman
    ...then pay the indy garage for the work they've done. Meanwhile, Kia will take a look and say "Hold on, this has been taken apart recently outside the dealer chain. Warranty claim refused."
    Originally posted by AdrianC
    Absolutely not. Read my post again as in a small claim, an examination by an independent garage would be held as a third-party opinion.

    A dealership is therefore not in a position to criticise a garage just because that garage doesn't have the manufacturer's sign above the door. There are competent and experienced mechanics outside the dealership network and gaining an independent party's opinion would be useful in supporting a potential claim against a dealership. Hopefully things won't progress to that stage in this case.
    I'm a Board Guide on the Savings & Investments, ISAs & Tax-free Savings, Public Transport & Cycling, Motoring and Parking Fines, Tickets & Parking Boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board Guides are not moderators & don't read every post. If you spot a contentious or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Views are mine and not the official line of MoneySavingExpert.com

    • marlot
    • By marlot 3rd Jul 17, 8:49 AM
    • 3,114 Posts
    • 2,256 Thanks
    marlot
    My route to work includes some traffic lights on a hill.

    Pretty much every day, I can see an idiot or two who holds the car steady using the clutch. I presume they think they're being clever.

    Perhaps one of them was the previous owner of your car?
    • rob7475
    • By rob7475 3rd Jul 17, 2:27 PM
    • 296 Posts
    • 182 Thanks
    rob7475
    I think Hyundai / Kia are getting notorious for weak clutches.

    My Hyundai IX35 was struggling to engage a couple of gears last year. It was 2.5 year old with just over 50,000 miles. The dealer tried the same with me, we'll charge you for diagnostics and if it's wear and tear I'll have to pay for a new clutch. They called me a few hours later to tell me the clutch was worn out.

    I've owned the car since almost new and I've never worn a clutch out in 20 years of driving. So, I escalated to Hyundai UK who made the dealer strip the gearbox and send them photo's of the clutch and gearbox. Hyundai found that the clutch was fine and synchro rings had failed in the gearbox. They repaired this under warranty and offered me my 60k service for free as a goodwill gesture for the dealer trying to rip me off.

    It may be worth getting a second opinion from KIA UK.
    • PMSCAMMELL
    • By PMSCAMMELL 4th Jul 17, 7:56 PM
    • 3 Posts
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    PMSCAMMELL
    Our Picanto is 2.5 years old and done 8600 miles. Just had to pay £514 for a new clutch because they said it was worn and due to bad driving. I have been driving for 50 years and never bought a clutch. Our last car, a Nissan Micra was 12 years old from new and done 60,000 miles without a new clutch. Kia are rubbish and this Full 7 year warranty is a confidence trick. Customer service is non existant. I plan to take this further using the press to warn others. The question is When is a full 7 year warranty not a 7 year warranty? Answer - if its a KIA/. Obviously I do not expect new tyres or wipers etc but ..... come on a clutch after 8600 miles. Someone is having a laugh and it is not this pensioner.
    • buglawton
    • By buglawton 5th Jul 17, 7:44 AM
    • 7,002 Posts
    • 3,225 Thanks
    buglawton
    My route to work includes some traffic lights on a hill.

    Pretty much every day, I can see an idiot or two who holds the car steady using the clutch. I presume they think they're being clever.

    Perhaps one of them was the previous owner of your car?
    Originally posted by marlot
    Weirdly, my wifes driving instructor used to suggest riding the clutch to keep the car still when waiting on a slope.
    • AdrianC
    • By AdrianC 5th Jul 17, 8:24 AM
    • 15,427 Posts
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    AdrianC
    Weirdly, my wifes driving instructor used to suggest riding the clutch to keep the car still when waiting on a slope.
    Originally posted by buglawton
    Did you hear that straight from their lips, or might there be an element of Chinese Whispers involved?
    • bigadaj
    • By bigadaj 6th Jul 17, 6:51 AM
    • 10,653 Posts
    • 6,957 Thanks
    bigadaj
    Weirdly, my wifes driving instructor used to suggest riding the clutch to keep the car still when waiting on a slope.
    Originally posted by buglawton
    Well it's one way of developing clutch control whilst you're learning.

    I got very good at it when I was learning, though this was due to having to do hill starts in my fathers old marina when he wouldn't get the handbrake fixed.
    • Strider590
    • By Strider590 6th Jul 17, 7:22 AM
    • 11,622 Posts
    • 6,528 Thanks
    Strider590
    Our Picanto is 2.5 years old and done 8600 miles. Just had to pay £514 for a new clutch because they said it was worn and due to bad driving. I have been driving for 50 years and never bought a clutch. Our last car, a Nissan Micra was 12 years old from new and done 60,000 miles without a new clutch. Kia are rubbish and this Full 7 year warranty is a confidence trick. Customer service is non existant. I plan to take this further using the press to warn others. The question is When is a full 7 year warranty not a 7 year warranty? Answer - if its a KIA/. Obviously I do not expect new tyres or wipers etc but ..... come on a clutch after 8600 miles. Someone is having a laugh and it is not this pensioner.
    Originally posted by PMSCAMMELL
    Problem is that in many new/modern cars the clutch has no feel to it, you could literally floor it with one finger, which means if you rest your foot on it AT ALL, your likely to increase wear without knowing it.

    On my Mondeo I can't drive with my foot near the clutch pedal it's so "soft", luckily they do provide a foot rest. When I fist got the car I had several occasions where the car lost power for no reason, turned out to be the weight of my foot pushing the clutch pedal down.
    Last edited by Strider590; 06-07-2017 at 7:26 AM.
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    • buglawton
    • By buglawton 6th Jul 17, 7:49 AM
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    buglawton
    Did you hear that straight from their lips, or might there be an element of Chinese Whispers involved?
    Originally posted by AdrianC
    Nope, I was sceptical myself and asked her very carefully to verify the story.
    • DoaM
    • By DoaM 6th Jul 17, 9:09 AM
    • 3,489 Posts
    • 3,548 Thanks
    DoaM
    Weirdly, my wifes driving instructor used to suggest riding the clutch to keep the car still when waiting on a slope.
    Originally posted by buglawton
    In India they pretty much all drive like that - handbrakes are only used when leaving the vehicle.
    Diary of a madman
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    • kmb500
    • By kmb500 6th Jul 17, 1:34 PM
    • 400 Posts
    • 107 Thanks
    kmb500
    Ok - so seems many people are on the side of the dealer - for the record - I bought from the dealer but when it was 2 years old. It's done 60k. It's a diesel sportage.

    It does a lot of rural driving as I go across country to work. Not really urban or motorway.

    I suppose I'm now pondering the cost of this diagnosis job - what do the mechanics charge there?? Let's say £50 per hour - is it really a 10 hour job? Or do they charge more like £100 per hour?

    Also I may or may not be The perfect driver - that's up for debate - but this is the first clutch I've ever burnt out - and on the newest car I've ever owned - what does that say about Kia parts?
    Originally posted by 14wrence
    No way would it be £50/hour, in my experience main dealers tend to £80/hour or even upwards. I live in Cambridge though so may be more expensive here than where you are.
    • photome
    • By photome 6th Jul 17, 3:56 PM
    • 12,768 Posts
    • 8,247 Thanks
    photome
    Our Picanto is 2.5 years old and done 8600 miles. Just had to pay £514 for a new clutch because they said it was worn and due to bad driving. I have been driving for 50 years and never bought a clutch. Our last car, a Nissan Micra was 12 years old from new and done 60,000 miles without a new clutch. Kia are rubbish and this Full 7 year warranty is a confidence trick. Customer service is non existant. I plan to take this further using the press to warn others. The question is When is a full 7 year warranty not a 7 year warranty? Answer - if its a KIA/. Obviously I do not expect new tyres or wipers etc but ..... come on a clutch after 8600 miles. Someone is having a laugh and it is not this pensioner.
    Originally posted by PMSCAMMELL
    On the other hand our kia rio had done 20000 ish was about 2 and half years old and the clutch was replaced under warranty,, was a very simple process
    • PMSCAMMELL
    • By PMSCAMMELL 12th Jul 17, 5:10 PM
    • 3 Posts
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    PMSCAMMELL
    Seems to me much depends upon the dealer. The 7 year warranty is in fact an insurance policy and the underwriters have decreed it has to be paid for. My contention is that it was not fit for purpose if it wears out after 8600 miles. I have taken this to the small claims court. Watch this space.

    I feel very let down by KIA and think it is sharp practice.
    • AdrianC
    • By AdrianC 12th Jul 17, 6:04 PM
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    AdrianC
    My contention is that it was not fit for purpose if it wears out after 8600 miles.
    Originally posted by PMSCAMMELL
    Chuck us the keys to a brand new car, and I'll show you how to wear a clutch out in a tenth of that...
    • peter_the_piper
    • By peter_the_piper 12th Jul 17, 6:33 PM
    • 26,079 Posts
    • 33,059 Thanks
    peter_the_piper
    Our Picanto is 2.5 years old and done 8600 miles. Just had to pay £514 for a new clutch because they said it was worn and due to bad driving. I have been driving for 50 years and never bought a clutch. Our last car, a Nissan Micra was 12 years old from new and done 60,000 miles without a new clutch. Kia are rubbish and this Full 7 year warranty is a confidence trick. Customer service is non existant. I plan to take this further using the press to warn others. The question is When is a full 7 year warranty not a 7 year warranty? Answer - if its a KIA/. Obviously I do not expect new tyres or wipers etc but ..... come on a clutch after 8600 miles. Someone is having a laugh and it is not this pensioner.
    Originally posted by PMSCAMMELL
    Ours is 5 year old, 22k and no sign of clutch problems, We live on a steep drive as well. Full service history and checked over each year. Would have no hesitation in recommending Kia.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
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