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  • FIRST POST
    • rexmedorum
    • By rexmedorum 19th Jun 17, 10:33 PM
    • 415Posts
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    rexmedorum
    Emirates flight cancellation - should I escalate on resolver or wait?
    • #1
    • 19th Jun 17, 10:33 PM
    Emirates flight cancellation - should I escalate on resolver or wait? 19th Jun 17 at 10:33 PM
    Our Emirates flight was cancelled (after they tried to get the plane to work for about 4 hours with us in it) and I ended up with a 24h delay (only 1 connection per day). I used resolver and send the standard letter. I am now able to escalate on resolver but I'm not sure if I should. We got the following reply 3 days after my original message to Emirates:

    Thank you for your recent correspondence.

    The events that you have described are being looked into and one of our Customer Affairs Officers will write to you once our review is complete.

    The review itself may involve a number of operational departments, and possibly third-party providers, therefore our response to you may take up to 30 days. Please be assured that we will do all possible to reply inside 30 days.

    In any future correspondence with us, please quote the above reference.

    Thank you for taking the time and trouble to write to us.

    Yours sincerely,

    Cristina Scalzi
    Customer Affairs UK & Ireland
    Emirates Airline
    Last edited by rexmedorum; 19-06-2017 at 10:33 PM. Reason: formarring
Page 1
    • Caz3121
    • By Caz3121 20th Jun 17, 5:28 AM
    • 10,496 Posts
    • 6,888 Thanks
    Caz3121
    • #2
    • 20th Jun 17, 5:28 AM
    • #2
    • 20th Jun 17, 5:28 AM
    what was the route of your cancelled flight? (to determine whether EU261 applies or not)
    Have you checked the NWNF checkers with your flight/date to see their opinion on whether there is a valid case for compensation?
    You will find Emirates posts on this thread
    http://forums.moneysavingexpert.com/showthread.php?t=4445423&highlight=emirates
    • rexmedorum
    • By rexmedorum 20th Jun 17, 9:19 AM
    • 415 Posts
    • 76 Thanks
    rexmedorum
    • #3
    • 20th Jun 17, 9:19 AM
    • #3
    • 20th Jun 17, 9:19 AM
    As far as I can tell it applies.
    Birmingham to Mauritius via Dubai

    What is NWNF checkers?

    the cabin crew told us we would get compensation and also to keep the receipts.
    • Caz3121
    • By Caz3121 20th Jun 17, 9:26 AM
    • 10,496 Posts
    • 6,888 Thanks
    Caz3121
    • #4
    • 20th Jun 17, 9:26 AM
    • #4
    • 20th Jun 17, 9:26 AM
    If you put your flight details into EUClaim or bottonline they will do a free check based on the information logged on the flight to confirm whether compensation should be due or not
    Given that it was the flight from Birmingham (and not in Dubai) then it should be pretty slam dunk
    Has the 30 days passed?
    Might be worth having a read of the non-EU Airlines thread linked above to see what the recent turnaround times have been for EU261 with Emirates
    • rexmedorum
    • By rexmedorum 22nd Jun 17, 8:10 PM
    • 415 Posts
    • 76 Thanks
    rexmedorum
    • #5
    • 22nd Jun 17, 8:10 PM
    • #5
    • 22nd Jun 17, 8:10 PM
    thanks yes should be and according to those 2 it should be ok.
    30 days would bring it to 9 July just wondering whether I should wait for this given that the standard letters give the airline 14 days (14 days from my letter has gone already)
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