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  • FIRST POST
    • Rockman
    • By Rockman 19th Jun 17, 4:26 PM
    • 538Posts
    • 138Thanks
    Rockman
    0 WOW
    Holiday taxis
    • #1
    • 19th Jun 17, 4:26 PM
    0 WOW
    Holiday taxis 19th Jun 17 at 4:26 PM
    Hi


    We just got back from a holiday in Benidorm and as there were 11 of us we booked return airport to hotel 12 seater bus through Holiday Taxis. The bus did not arrive to take us to the airport at the agreed time. We tried phoning the number on our booking confirmation letter but no one answered.


    In the end we had to get 3 taxis to take us to the airport costing about £250 in total.


    I contacted Holiday Taxis and they said to forward the taxi receipts. I did this 3 weeks ago. I have e mailed them 3 times since that but they have stopped replying to my e mails.


    Can anyone advise what I can do next?
    Val
Page 1
    • steve1500
    • By steve1500 19th Jun 17, 5:13 PM
    • 942 Posts
    • 624 Thanks
    steve1500
    • #2
    • 19th Jun 17, 5:13 PM
    • #2
    • 19th Jun 17, 5:13 PM
    Ultimately you could take them to the small claims court .
    Private Parking Tickets is my way of telling the wife to use her car and not mine
    • agrinnall
    • By agrinnall 19th Jun 17, 5:20 PM
    • 18,405 Posts
    • 14,119 Thanks
    agrinnall
    • #3
    • 19th Jun 17, 5:20 PM
    • #3
    • 19th Jun 17, 5:20 PM
    Letter Before Action followed by a claim using Moneyclaim Online (it's a bit cheaper that way).
    • CM66
    • By CM66 19th Jun 17, 5:29 PM
    • 472 Posts
    • 2,651 Thanks
    CM66
    • #4
    • 19th Jun 17, 5:29 PM
    • #4
    • 19th Jun 17, 5:29 PM
    Did you pay by credit card? If so you could claim via section 75
    • Rockman
    • By Rockman 21st Jun 17, 1:26 PM
    • 538 Posts
    • 138 Thanks
    Rockman
    • #5
    • 21st Jun 17, 1:26 PM
    • #5
    • 21st Jun 17, 1:26 PM
    No paid with cash unfortunately. I am also trying to find the name of the Chief Executive or CEO of Holiday Taxis to see if writing to him/her would help. Unfortunately can't get that information from their website.
    Val
    • Alan Bowen
    • By Alan Bowen 21st Jun 17, 3:56 PM
    • 2,931 Posts
    • 1,477 Thanks
    Alan Bowen
    • #6
    • 21st Jun 17, 3:56 PM
    • #6
    • 21st Jun 17, 3:56 PM
    Writing to a CEO normally has little or no effect as they never get to see your letter and it will get thrown back to customer services. If it is the Holiday Taxis based in Brighton you might write a letter addressed to Ian Coyle who is one of the directors and as others have said, if there is no response, sue at Money Claim on Line
    • CM66
    • By CM66 21st Jun 17, 6:11 PM
    • 472 Posts
    • 2,651 Thanks
    CM66
    • #7
    • 21st Jun 17, 6:11 PM
    • #7
    • 21st Jun 17, 6:11 PM
    You pre-booked it and paid in cash? How?
    • Rockman
    • By Rockman 22nd Jun 17, 8:49 AM
    • 538 Posts
    • 138 Thanks
    Rockman
    • #8
    • 22nd Jun 17, 8:49 AM
    • #8
    • 22nd Jun 17, 8:49 AM
    Sorry meant to say we paid taxis to take us to the airport in cash
    Val
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