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    • Cuilean
    • By Cuilean 19th Jun 17, 1:48 PM
    • 659Posts
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    Cuilean
    "Goods sent in error" - what now?
    • #1
    • 19th Jun 17, 1:48 PM
    "Goods sent in error" - what now? 19th Jun 17 at 1:48 PM
    Rather than the order I placed for my nieces, a well known toy shop sent me a box full of boys' toys at the start of the month, with a value of about £30. Inside the box was my order's packing note, with everything signed off. I guess whoever was packing the orders made a mistake and put my list in someone else's delivery box. Human error, and it happens.

    I called the retailer, who said the box would be collected. I sealed it up. An email came saying that my original order was marked as cancelled. While I was at work the next day, a new box was delivered with the correct items in.

    I've now had the box of boys' toys for almost three weeks. I've called twice and been told "If you were told it'll be collected, it'll be collected". If they don't want it, I've got a friend who runs a local children's charity who'd gladly take it, but I don't know how long I'm expected to hold on to it for. There's conflicting advice all over the internet. Can anyone offer any advice on what to do next?
    © Cuilean 2005. Any connection between your reality and mine is purely coincidental.
Page 1
    • angryparcel
    • By angryparcel 19th Jun 17, 1:55 PM
    • 910 Posts
    • 516 Thanks
    angryparcel
    • #2
    • 19th Jun 17, 1:55 PM
    • #2
    • 19th Jun 17, 1:55 PM
    As they are not yours then you cannot get rid of them, you have to keep good care of them until they are collected.
    I would email their CEO and give them 48 hours to arrange collection at a time convenient too you.
    • wealdroam
    • By wealdroam 19th Jun 17, 2:06 PM
    • 18,640 Posts
    • 15,521 Thanks
    wealdroam
    • #3
    • 19th Jun 17, 2:06 PM
    • #3
    • 19th Jun 17, 2:06 PM
    Rather than the order I placed for my nieces, a well known toy shop sent me a box full of boys' toys at the start of the month, with a value of about £30. Inside the box was my order's packing note, with everything signed off. I guess whoever was packing the orders made a mistake and put my list in someone else's delivery box. Human error, and it happens.

    I called the retailer, who said the box would be collected. I sealed it up. An email came saying that my original order was marked as cancelled. While I was at work the next day, a new box was delivered with the correct items in.

    I've now had the box of boys' toys for almost three weeks. I've called twice and been told "If you were told it'll be collected, it'll be collected". If they don't want it, I've got a friend who runs a local children's charity who'd gladly take it, but I don't know how long I'm expected to hold on to it for. There's conflicting advice all over the internet. Can anyone offer any advice on what to do next?
    Originally posted by Cuilean
    Although not quite your scenario, this Derbyshire Trading Standards leaflet explains your obligations and should answer your questions.
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