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  • FIRST POST
    • Hoof Hearted
    • By Hoof Hearted 19th Jun 17, 1:11 PM
    • 2,005Posts
    • 1,888Thanks
    Hoof Hearted
    Ikea
    • #1
    • 19th Jun 17, 1:11 PM
    Ikea 19th Jun 17 at 1:11 PM
    Bought some furniture to fit out a walk-in wardrobe. Very impressed. All the bits there and not too hard to put together. A bit of a re-design needed in the middle (my fault) and an excellent returns policy for unused bits. The finished product looks great.
    Je suis sabot...
Page 1
    • RichardD1970
    • By RichardD1970 19th Jun 17, 2:56 PM
    • 2,674 Posts
    • 3,921 Thanks
    RichardD1970
    • #2
    • 19th Jun 17, 2:56 PM
    • #2
    • 19th Jun 17, 2:56 PM
    We have loads of stuff from there, in fact I think the whole house is furnished from there apart from the sofa.

    Never had any missing parts and apart from a kitchen table top everything has been very durable.
    • Gastines3
    • By Gastines3 21st Jun 17, 8:29 AM
    • 112 Posts
    • 47 Thanks
    Gastines3
    • #3
    • 21st Jun 17, 8:29 AM
    • #3
    • 21st Jun 17, 8:29 AM
    A fan of IKEA and given the amount of cash that goes into the tills,I'm amazed that U.K. stores are so backward in learning about customer services etc. from them. As a one time politician used to keep saying"Lessons will be learnt" but obviously not by the majority of multiples.
    • hollydays
    • By hollydays 21st Jun 17, 9:03 AM
    • 15,527 Posts
    • 11,313 Thanks
    hollydays
    • #4
    • 21st Jun 17, 9:03 AM
    • #4
    • 21st Jun 17, 9:03 AM
    Ikea are fine until something goes wrong. After that think Ryanair i.e. Cheap and cheerful -and chaotic customer service by phone in my experience
    Last edited by hollydays; 21-06-2017 at 9:26 AM.
    • trinity_enigma
    • By trinity_enigma 22nd Jun 17, 9:54 PM
    • 470 Posts
    • 793 Thanks
    trinity_enigma
    • #5
    • 22nd Jun 17, 9:54 PM
    • #5
    • 22nd Jun 17, 9:54 PM
    Absolutely love Ikea and never had a problem with their customer service. We have had 2 products (out of many) have missing parts but it has been really easy to order replacements which have been posted to us really quickly.

    I would also recommend getting an Ikea family card. It gives you money odd certain products, free cuppa in their cafe and insurance to cover damage on your journey home.
    • nimbo
    • By nimbo 22nd Jun 17, 11:26 PM
    • 3,204 Posts
    • 8,859 Thanks
    nimbo
    • #6
    • 22nd Jun 17, 11:26 PM
    • #6
    • 22nd Jun 17, 11:26 PM
    Oooh I think I see an Ikea trip in my future.

    Not been in ages.

    Stashbuster - 2014 98/100 - 2015 175/200 - 2016 501 / 500 2017 - 3 / 500
    • POPPYOSCAR
    • By POPPYOSCAR 22nd Jun 17, 11:28 PM
    • 10,816 Posts
    • 22,523 Thanks
    POPPYOSCAR
    • #7
    • 22nd Jun 17, 11:28 PM
    • #7
    • 22nd Jun 17, 11:28 PM
    Their sale started today.

    10% off sale prices with your family card.
    • Gastines3
    • By Gastines3 23rd Jun 17, 7:44 AM
    • 112 Posts
    • 47 Thanks
    Gastines3
    • #8
    • 23rd Jun 17, 7:44 AM
    • #8
    • 23rd Jun 17, 7:44 AM
    Ref missing bits.Never happened to me but I can understand how annoying it must be,however, if at all possible re-visit the store instead of trying to explain over the phone. The store I use at Southampton has a section filled with all types of fittings required,you help yourself.If something required isn't there, just ask the staff on the returns counter,always found the staff to be more than helpful and that odd thing in U.K.cheerful.
    Had lots of very good bargains from their clearout corner,from large wardrobes/fridge-freezers to spare shelves and worktops.Their delivery charges are reasonable and having once had a mirror door damaged on route,it was replaced 2 days later.
    • pulliptears
    • By pulliptears 23rd Jun 17, 12:04 PM
    • 13,556 Posts
    • 23,054 Thanks
    pulliptears
    • #9
    • 23rd Jun 17, 12:04 PM
    • #9
    • 23rd Jun 17, 12:04 PM
    Love Ikea. I go in for a table mat and come out with half a house of furniture.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

    • peachyprice
    • By peachyprice 23rd Jun 17, 3:32 PM
    • 18,712 Posts
    • 43,019 Thanks
    peachyprice
    I bought my daughter a day bed with pull-out last week, not a single screw, nut or bolt in the boxes!

    I went back to get them, there should have been 3 separate bags, they got 2 from another package and had to make the third bag up. We were still one fixing short, but couldn't be bothered going back again. Hope it wasn't important
    Accept your past without regret, handle your present with confidence and face your future without fear
    • POPPYOSCAR
    • By POPPYOSCAR 23rd Jun 17, 3:34 PM
    • 10,816 Posts
    • 22,523 Thanks
    POPPYOSCAR
    I bought my daughter a day bed with pull-out last week, not a single screw, nut or bolt in the boxes!

    I went back to get them, there should have been 3 separate bags, they got 2 from another package and had to make the third bag up. We were still one fixing short, but couldn't be bothered going back again. Hope it wasn't important
    Originally posted by peachyprice
    If you ring customer services they will post anything missing to you.

    They had a sink bolt sent to us from Germany.

    It arrived within 2 days.
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