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    • Handbagsandy
    • By Handbagsandy 19th Jun 17, 11:53 AM
    • 2Posts
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    Handbagsandy
    Alarm monthly dialing charges
    • #1
    • 19th Jun 17, 11:53 AM
    Alarm monthly dialing charges 19th Jun 17 at 11:53 AM
    Looking for any advice we purchased new house with alarm after year we decided alarm should be audible only, got a letter stating they will disconnect the remote connection making it an audible system. Now got charges on my BT Bill of approx £25 per month registered a complaint with copies of my BT bills am I within my rights to have this refunded?

    Company won't answer complaint been passed from citizens advise to 5 other places with no help. Any help would be appreciated 😕
Page 1
    • marliepanda
    • By marliepanda 19th Jun 17, 12:37 PM
    • 4,579 Posts
    • 9,209 Thanks
    marliepanda
    • #2
    • 19th Jun 17, 12:37 PM
    • #2
    • 19th Jun 17, 12:37 PM
    Looking for any advice we purchased new house with alarm after year we decided alarm should be audible only, got a letter stating they will disconnect the remote connection making it an audible system. Now got charges on my BT Bill of approx £25 per month registered a complaint with copies of my BT bills am I within my rights to have this refunded?

    Company won't answer complaint been passed from citizens advise to 5 other places with no help. Any help would be appreciated 😕
    Originally posted by Handbagsandy
    Well what are the terms. There are loads of systems around which are chargeable. What does moving it from 'remote' to 'audible' mean
    Survey Earnings 2017 - £163
    • shaun from Africa
    • By shaun from Africa 19th Jun 17, 1:16 PM
    • 9,331 Posts
    • 10,507 Thanks
    shaun from Africa
    • #3
    • 19th Jun 17, 1:16 PM
    • #3
    • 19th Jun 17, 1:16 PM
    What does moving it from 'remote' to 'audible' mean
    Originally posted by marliepanda
    There are 2 basic types of alarm system. One could be referred to as audible only which means that there is a sounder unit on the property and this goes off when the alarm is tripped.

    The other type is a remote unit and this means that the alarm unit is connected up to your phone line and when the alarm is tripped a signal is sent to the monitoring company.
    They then generally phone the house to see if it's a false alarm and if not, they will then contact the police.
    With remotely monitored alarms, you can still have a sounder in your house if you wish.
    • unholyangel
    • By unholyangel 19th Jun 17, 1:46 PM
    • 11,119 Posts
    • 8,380 Thanks
    unholyangel
    • #4
    • 19th Jun 17, 1:46 PM
    • #4
    • 19th Jun 17, 1:46 PM
    OP who have you complained to? BT or the alarm company?
    Money doesn't solve poverty.....it creates it.
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