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  • FIRST POST
    • theirmum
    • By theirmum 19th Jun 17, 10:20 AM
    • 65Posts
    • 13Thanks
    theirmum
    Barclaycard made offer through FOS but are now saying they are recalculating can they
    • #1
    • 19th Jun 17, 10:20 AM
    Barclaycard made offer through FOS but are now saying they are recalculating can they 19th Jun 17 at 10:20 AM
    I made a claim to Barclaycard for PPI, which they upheld but because it is from 1996 they no longer have paperwork (neither do I) so decided I was due nothing! I took the case up with the FOS and through them Barclaycard made an offer of £1237.70p (the average payout for a person with the limit I had on my card) I accepted the offer and this was passed back to Barclaycard. Fast forward 2 weeks and as I have heard nothing from Barclaycard directly I gave them a call to see what the procedure is, I have now been told that they have up to 40 days to recalculate the figure! Surely if they make an offer and I accept they then have a certain amount of time to payout?
Page 1
    • zx81
    • By zx81 19th Jun 17, 10:24 AM
    • 13,683 Posts
    • 14,147 Thanks
    zx81
    • #2
    • 19th Jun 17, 10:24 AM
    • #2
    • 19th Jun 17, 10:24 AM
    Surely if they make an offer and I accept they then have a certain amount of time to payout?
    Originally posted by theirmum
    Yes, but surely only the correct amount.

    If the offer is wrong, they will need to recalculate.
    • societys child
    • By societys child 19th Jun 17, 10:28 AM
    • 4,684 Posts
    • 5,047 Thanks
    societys child
    • #3
    • 19th Jun 17, 10:28 AM
    • #3
    • 19th Jun 17, 10:28 AM
    . . . they have up to 40 days to recalculate the figure! Surely if they make an offer and I accept they then have a certain amount of time to payout?
    From what you've posted, that would be up to 40 days?

    • theirmum
    • By theirmum 19th Jun 17, 10:29 AM
    • 65 Posts
    • 13 Thanks
    theirmum
    • #4
    • 19th Jun 17, 10:29 AM
    • #4
    • 19th Jun 17, 10:29 AM
    The offer was a goodwill gesture so I can see how that can be wrong?
    • zx81
    • By zx81 19th Jun 17, 10:31 AM
    • 13,683 Posts
    • 14,147 Thanks
    zx81
    • #5
    • 19th Jun 17, 10:31 AM
    • #5
    • 19th Jun 17, 10:31 AM
    You didn't say it was it was a goodwill gesture.

    You said they upheld the complaint and calculated the redress.

    If it's a goodwill gesture they can withdraw the whole thing.
    • theirmum
    • By theirmum 19th Jun 17, 10:53 AM
    • 65 Posts
    • 13 Thanks
    theirmum
    • #6
    • 19th Jun 17, 10:53 AM
    • #6
    • 19th Jun 17, 10:53 AM
    As stated above - They no longer have any paperwork for me only know I had PPi on my account so they have offered me what they believe would be the likely amount I would be due using the limit I had at the time and what they have typically paid out to others with the same limit.

    My question was can they make an offer through the FOS I accept it though the FOS and then they send it back to their calculations department?? Surely if they have made an offer and I have accepted it they should have a period of time to then make the payment?
    • zx81
    • By zx81 19th Jun 17, 10:56 AM
    • 13,683 Posts
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    zx81
    • #7
    • 19th Jun 17, 10:56 AM
    • #7
    • 19th Jun 17, 10:56 AM
    So that's not a goodwill payment. That's an upheld complaint, and they calculate redress using averages.

    Again - if they feel the calculation is incorrect, they can fix it.

    From your post, they have up to 40 days to make the payment.
    • theirmum
    • By theirmum 19th Jun 17, 10:59 AM
    • 65 Posts
    • 13 Thanks
    theirmum
    • #8
    • 19th Jun 17, 10:59 AM
    • #8
    • 19th Jun 17, 10:59 AM
    The Lady at the FOS called it a goodwill payment which is why I called it that.

    My question is what is the legislation with regards to payment after an offer is made? I know they have told me they will get back to me within 40 days but I want to know is that correct? Does anyone Actually know?
    • zx81
    • By zx81 19th Jun 17, 11:01 AM
    • 13,683 Posts
    • 14,147 Thanks
    zx81
    • #9
    • 19th Jun 17, 11:01 AM
    • #9
    • 19th Jun 17, 11:01 AM
    There's no legislation. Timing will vary by provider.

    The longer it takes, the more you get, as the interest builds.
    • theirmum
    • By theirmum 19th Jun 17, 11:18 AM
    • 65 Posts
    • 13 Thanks
    theirmum
    Right ok, Thanks suppose I will know in 40 days
    • societys child
    • By societys child 20th Jun 17, 9:45 AM
    • 4,684 Posts
    • 5,047 Thanks
    societys child
    Thanks suppose I will know in 40 days
    "Up to 40 days". It might not take that long . . .

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