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  • FIRST POST
    • ps2mint
    • By ps2mint 18th Jun 17, 6:12 PM
    • 5Posts
    • 0Thanks
    ps2mint
    Used my Nationwide debit card - no cash out of machine but got charged
    • #1
    • 18th Jun 17, 6:12 PM
    Used my Nationwide debit card - no cash out of machine but got charged 18th Jun 17 at 6:12 PM
    Hi all,
    Yesterday I used my Nationwide debit card in a supermarket cash point - when I requested cash a message came up saying 'sorry but your financial institution is currently unavailable.' So no cash was withdrawn - however, checking my online banking I have been charged for the amount of cash which I never received. I phoned Nationwide who said it was down to a system error. Checked my account today and still have not received the refund.
    Has anyone had a similar experience like this? If so, how long does it usually take to be given a refund?
    Many thanks.
Page 1
    • YorkshireBoy
    • By YorkshireBoy 18th Jun 17, 6:14 PM
    • 29,204 Posts
    • 17,000 Thanks
    YorkshireBoy
    • #2
    • 18th Jun 17, 6:14 PM
    • #2
    • 18th Jun 17, 6:14 PM
    The best people to have asked how long would have been Nationwide during your phone call. But I believe it's anything up to 7 (working?) days.
    • jonesMUFCforever
    • By jonesMUFCforever 18th Jun 17, 6:28 PM
    • 23,841 Posts
    • 11,042 Thanks
    jonesMUFCforever
    • #3
    • 18th Jun 17, 6:28 PM
    • #3
    • 18th Jun 17, 6:28 PM
    If the money has not been returned to your account by the close of business tomorrow then contact the ATM disputes team at Nationwide.
    They will tell the procedure and timescales.
    What goes around - comes around
    give lots and you will always receive lots
    • Shakin Steve
    • By Shakin Steve 18th Jun 17, 7:23 PM
    • 832 Posts
    • 616 Thanks
    Shakin Steve
    • #4
    • 18th Jun 17, 7:23 PM
    • #4
    • 18th Jun 17, 7:23 PM
    Similar: I tried to make a faster payment to Aqua on Thursday. All I got from the app was "system failure, please make this payment again". Errr.....no, I'll check my bank account first. Sure enough, showing as a pending payment. Rang Aqua, who said they were very sorry, but the amount should go back into my account within seven days. No sweat..for me, but I could see it being a problem for some.
    I came into this world with nothing and I've got most of it left.
    • Neocon
    • By Neocon 18th Jun 17, 9:54 PM
    • 7 Posts
    • 1 Thanks
    Neocon
    • #5
    • 18th Jun 17, 9:54 PM
    • #5
    • 18th Jun 17, 9:54 PM
    Hi. I had the same and have just posted about it.

    Nationwide said it would take 19 days.
    • DCFC79
    • By DCFC79 18th Jun 17, 10:03 PM
    • 29,559 Posts
    • 18,686 Thanks
    DCFC79
    • #6
    • 18th Jun 17, 10:03 PM
    • #6
    • 18th Jun 17, 10:03 PM
    Hi. I had the same and have just posted about it.

    Nationwide said it would take 19 days.
    Originally posted by Neocon
    Follow the advice posted in reply #3.
    Je Suis Charlie
    • Neocon
    • By Neocon 18th Jun 17, 10:05 PM
    • 7 Posts
    • 1 Thanks
    Neocon
    • #7
    • 18th Jun 17, 10:05 PM
    • #7
    • 18th Jun 17, 10:05 PM
    I did. They said it would be 19 days
    • GingerFurball
    • By GingerFurball 18th Jun 17, 10:28 PM
    • 929 Posts
    • 880 Thanks
    GingerFurball
    • #8
    • 18th Jun 17, 10:28 PM
    • #8
    • 18th Jun 17, 10:28 PM
    The entire Link network was hit with a glitch yesterday.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
    • jonesMUFCforever
    • By jonesMUFCforever 18th Jun 17, 10:35 PM
    • 23,841 Posts
    • 11,042 Thanks
    jonesMUFCforever
    • #9
    • 18th Jun 17, 10:35 PM
    • #9
    • 18th Jun 17, 10:35 PM
    I did. They said it would be 19 days
    Originally posted by Neocon
    19 days is the absolute maximum time that any particular ATM which is part of the Link system must be balanced.
    What goes around - comes around
    give lots and you will always receive lots
    • teddysmum
    • By teddysmum 19th Jun 17, 4:02 PM
    • 7,885 Posts
    • 4,697 Thanks
    teddysmum
    As the bank would charge you for an overdraft, they should pay interest for the duration of the delay beyond next working day.
    • GingerFurball
    • By GingerFurball 19th Jun 17, 5:08 PM
    • 929 Posts
    • 880 Thanks
    GingerFurball
    As the bank would charge you for an overdraft, they should pay interest for the duration of the delay beyond next working day.
    Originally posted by teddysmum
    If the cash wasn't withdrawn at a Nationwide ATM then they're not responsible.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
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