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  • FIRST POST
    • bmw528i
    • By bmw528i 18th Jun 17, 1:47 PM
    • 27Posts
    • 3Thanks
    bmw528i
    problem with car bought few days ago
    • #1
    • 18th Jun 17, 1:47 PM
    problem with car bought few days ago 18th Jun 17 at 1:47 PM
    Hi
    Looking for opinions and advice please.
    Last Wednesday I bought a 2009 car from a small garage for 5000.

    After living with the car for a few days, I find the clutch is very stiff. I've taken the car to two main dealer garages and both say that it's not normal and the clutch is on it's way out. Cost of repairs could be anything from 1000 to 1500!

    Went back to the garage where I bought it from, the salesman didn't even have a look but said to come back next Friday for his mechanic to have a look.

    For now the car is parked up and it's not really possible to drive with this very stiff clutch.

    What should I expect from the garage, a fix or a full refund? Plus if they agree to refund what happens about my old car that they took in as a part exchange.

    thanks
Page 1
    • paddyandstumpy
    • By paddyandstumpy 18th Jun 17, 2:34 PM
    • 703 Posts
    • 273 Thanks
    paddyandstumpy
    • #2
    • 18th Jun 17, 2:34 PM
    • #2
    • 18th Jun 17, 2:34 PM
    Buyers remorse?

    I presume you test drove before parting with £5,000??

    If you did, and accepted the clutch as was, I think you'll be hard pressed (no pun intended) to return as it was existing and you bought as was.
    • bmw528i
    • By bmw528i 18th Jun 17, 2:55 PM
    • 27 Posts
    • 3 Thanks
    bmw528i
    • #3
    • 18th Jun 17, 2:55 PM
    • #3
    • 18th Jun 17, 2:55 PM
    Buyers remorse? no not at all

    Yes did test drive the car, but not always easy to pickup all the faults when driving a car you don't know. At the time I but it down to it being a different car and that is why I asked for expert opinion from 2 main dealers.
    • paddyandstumpy
    • By paddyandstumpy 18th Jun 17, 3:56 PM
    • 703 Posts
    • 273 Thanks
    paddyandstumpy
    • #4
    • 18th Jun 17, 3:56 PM
    • #4
    • 18th Jun 17, 3:56 PM
    What car is it? And age and mileage?
    • bmw528i
    • By bmw528i 18th Jun 17, 4:02 PM
    • 27 Posts
    • 3 Thanks
    bmw528i
    • #5
    • 18th Jun 17, 4:02 PM
    • #5
    • 18th Jun 17, 4:02 PM
    Renault Scenic 3, 2009, 122 000 miles
    • paddyandstumpy
    • By paddyandstumpy 18th Jun 17, 4:26 PM
    • 703 Posts
    • 273 Thanks
    paddyandstumpy
    • #6
    • 18th Jun 17, 4:26 PM
    • #6
    • 18th Jun 17, 4:26 PM
    How many clutches has it had already?
    • Tarambor
    • By Tarambor 18th Jun 17, 5:31 PM
    • 877 Posts
    • 585 Thanks
    Tarambor
    • #7
    • 18th Jun 17, 5:31 PM
    • #7
    • 18th Jun 17, 5:31 PM
    Renault Scenic 3, 2009, 122 000 miles
    Originally posted by bmw528i
    Given you appear to have paid through the nose given you could have got a 2010 one with 40,000 miles on for the same money they'll most likely do the clutch.
    • jobdone1
    • By jobdone1 18th Jun 17, 6:03 PM
    • 711 Posts
    • 534 Thanks
    jobdone1
    • #8
    • 18th Jun 17, 6:03 PM
    • #8
    • 18th Jun 17, 6:03 PM
    You love throwing money away £5000 for a 2009 scenic no thanks
    • custardy
    • By custardy 18th Jun 17, 6:45 PM
    • 32,276 Posts
    • 27,012 Thanks
    custardy
    • #9
    • 18th Jun 17, 6:45 PM
    • #9
    • 18th Jun 17, 6:45 PM
    What happened to the C Max?
    • AdrianC
    • By AdrianC 18th Jun 17, 7:06 PM
    • 14,710 Posts
    • 13,077 Thanks
    AdrianC
    So you test drove, and were happy, but now the clutch is too stiff to drive?

    The question is whether a worn clutch is unexpected on an 8yo car with 120k miles on it.
    • Money saving maniac
    • By Money saving maniac 23rd Jun 17, 3:55 PM
    • 351 Posts
    • 660 Thanks
    Money saving maniac
    If you buy from a dealer you have an implicit 6 month warranty whether they like it or not.
    The sticking point will be whether they admit there is a problem or will only admit it once the clutch has actually gone.
    • AdrianC
    • By AdrianC 23rd Jun 17, 4:39 PM
    • 14,710 Posts
    • 13,077 Thanks
    AdrianC
    If you buy from a dealer you have an implicit 6 month warranty whether they like it or not.
    Originally posted by Money saving maniac
    No, they don't.
    • angrycrow
    • By angrycrow 23rd Jun 17, 5:28 PM
    • 306 Posts
    • 221 Thanks
    angrycrow
    This could be a normal characteristic of this car. I have owned many Renaults over the years and every single one has given my left leg a work out.

    They are so notorious for stiff clutches there is a joke that renault have fitted a spring behind the pedal because the French drivers use the clutch pedal as a foot rest.
    • easy
    • By easy 23rd Jun 17, 5:43 PM
    • 2,255 Posts
    • 2,633 Thanks
    easy
    Blimey, they saw you coming !!
    take a look Here, you could have had any of these for £5k, far lower mileage and 2 or 3 years newer !!

    Never mind what other dealers say, have you got an experienced friend (or even friend-of-a-friend) who could drive it a few miles and tell you whether it seems wrong?
    I try not to get too stressed out on the forum. I won't argue, i'll just leave a thread if you don't like what I say.
    • Cuddy85
    • By Cuddy85 25th Jun 17, 12:04 AM
    • 16 Posts
    • 1 Thanks
    Cuddy85
    Legally the garage is responsible to fix whatever goes wrong for the six months or prove that there wasn't an issue when you bought it...but in real life it's a different story and it's quite challenging to solve anything if they refuse. Had similar story bought two cars from the garage my only had an issue with the key and blocked sunroof drains so got it sorted after some time (that included a few trips, talking to managers, phone calls, writing bad reviews online) unfortunately my husbands car just basically lost a gear box while driving maybe two weeks after, but couldn't get anything of the garage they refuse to even talk on the phone and all as he needed a car to work it was cheaper and quicker to Pay for ourselves than taking a legal action��
    • AdrianC
    • By AdrianC 25th Jun 17, 8:31 AM
    • 14,710 Posts
    • 13,077 Thanks
    AdrianC
    Legally the garage is responsible to fix whatever goes wrong for the six months or prove that there wasn't an issue when you bought it...
    Originally posted by Cuddy85
    Not that simple, by a VERY long chalk.

    You're right about six months being the period in which it is assumed that faults were present at the time of sale. What you forget is that they are only liable for any faults which are not reasonably to be expected for goods of that age, value and apparent condition...

    So, as a basic test, would it be reasonable to expect that fault if the car hadn't been freshly purchased used, but had been owned from new?
    • bmw528i
    • By bmw528i 29th Jun 17, 11:00 AM
    • 27 Posts
    • 3 Thanks
    bmw528i
    quick update

    after a few phone calls to the garage where the salesman first says this is not Tesco we don't to refundsand lots of other BS, I sent a letter. Result they took the car back yesterday and refunded the full amount!
    • Guest101
    • By Guest101 29th Jun 17, 11:11 AM
    • 14,477 Posts
    • 14,151 Thanks
    Guest101
    Renault Scenic 3, 2009, 122 000 miles
    Originally posted by bmw528i
    For 5k?? Jeez!
    • takman
    • By takman 29th Jun 17, 12:44 PM
    • 2,394 Posts
    • 2,011 Thanks
    takman
    What should I expect from the garage, a fix or a full refund? Plus if they agree to refund what happens about my old car that they took in as a part exchange.
    Originally posted by bmw528i
    quick update

    after a few phone calls to the garage where the salesman first says this is not Tesco we don't to refundsand lots of other BS, I sent a letter. Result they took the car back yesterday and refunded the full amount!
    Originally posted by bmw528i
    So what did they do about the car you used as part exchange?
    • Strider590
    • By Strider590 29th Jun 17, 12:50 PM
    • 11,287 Posts
    • 6,272 Thanks
    Strider590
    Went back to the garage where I bought it from, the salesman didn't even have a look but said to come back next Friday for his mechanic to have a look.
    Originally posted by bmw528i
    Why would he? There's a type of person that becomes a car salesman, and that type of person is generally not someone who knows anything about the mechanical side of a car, most won't even know how to use a spanner.
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
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