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  • FIRST POST
    • ANNA
    • By ANNA 18th Jun 17, 1:13 AM
    • 149Posts
    • 21Thanks
    ANNA
    Trouble collecting an ebay purchase!
    • #1
    • 18th Jun 17, 1:13 AM
    Trouble collecting an ebay purchase! 18th Jun 17 at 1:13 AM
    I bid for and won an ebay auction collection item last Tuesday.

    I paid by paypal (as per seller's terms) and asked for the seller's address to arrange pick up, suggesting any evening, pref. asap.

    The seller replied that he wasn't available until the weekend and would decide at the weekend. Then yesterday (Saturday) late afternoon I got another email from the seller, telling me collection would be at 6pm. I only saw the email after 6pm and anyway it had no address.

    I've read the "sticky". It's mostly from the seller's point of view.

    I don't like the tone of the seller, as normally collection is by mutual agreement, not by one party imposing (unreasonable) terms. I'm wondering whether I'm dealing with a child...in which case I would ask him to put his mum on.

    The item cost me ~£40 and I'm not hugely bothered about having it, as I've now been offered one on freecycle. Of course I would still collect it, but the seller has had my money and my goods since last Tuesday and is making very little or no effort to allow me to collect.

    I've checked the feedback and the seller has very few and the latest are all negs along the lines of "the seller did not complete the sale" and a more vague "horrendous seller to deal with".

    How should I proceed? I can't drop everything at short notice to collect. Afterall, this isn't a ransom note situation, only an ebay purchase!

    BTW, I've read the 'sticky'.
    Last edited by ANNA; 18-06-2017 at 1:22 AM. Reason: spelling
Page 1
    • Tealblue
    • By Tealblue 18th Jun 17, 2:10 AM
    • 593 Posts
    • 971 Thanks
    Tealblue
    • #2
    • 18th Jun 17, 2:10 AM
    • #2
    • 18th Jun 17, 2:10 AM
    I'd be tempted to message him via ebay offering 3 different days/times and asking which of those is most convenient for him. If you get the answer 'none of them', ask him to cancel the deal and refund your payment. If he doesn't, I'd give Customer Services a ring and explain the problem. Given the poor feedback he has already, they should(!) be sympathetic.

    But as you say, this is only an ebay purchase - sometimes I read the threads on this forum and can't believe how stewed up people can get!

    Best of luck.
    • ANNA
    • By ANNA 18th Jun 17, 7:23 AM
    • 149 Posts
    • 21 Thanks
    ANNA
    • #3
    • 18th Jun 17, 7:23 AM
    • #3
    • 18th Jun 17, 7:23 AM
    Thanks. I have given your suggestion a try and got this response (in CAPS of course) :

    U R extremely rude.
    Last edited by ANNA; 18-06-2017 at 7:30 AM. Reason: spelling
    • theonlywayisup
    • By theonlywayisup 18th Jun 17, 7:35 AM
    • 10,726 Posts
    • 7,177 Thanks
    theonlywayisup
    • #4
    • 18th Jun 17, 7:35 AM
    • #4
    • 18th Jun 17, 7:35 AM
    Thanks. I have given your suggestion a try and got this response (in CAPS of course) :

    U R extremely rude.
    Originally posted by ANNA
    Oh dear that's not very accommodating.

    If you aren't bothered about having it and as you've tried to make the arrangements, I would suggest you open a claim for INR.

    It could be that your seller has needed a payday loan and used you as the cheapest way of doing it.
    • pinkshoes
    • By pinkshoes 18th Jun 17, 8:11 AM
    • 15,099 Posts
    • 20,506 Thanks
    pinkshoes
    • #5
    • 18th Jun 17, 8:11 AM
    • #5
    • 18th Jun 17, 8:11 AM
    I think I would now open a dispute for INR stating clearly that the seller is not making the item available for pick up, so you would like a refund.

    When you have a refund, leave a neg.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • soolin
    • By soolin 18th Jun 17, 8:12 AM
    • 58,984 Posts
    • 41,786 Thanks
    soolin
    • #6
    • 18th Jun 17, 8:12 AM
    • #6
    • 18th Jun 17, 8:12 AM
    Oh dear that's not very accommodating.

    If you aren't bothered about having it and as you've tried to make the arrangements, I would suggest you open a claim for INR.

    It could be that your seller has needed a payday loan and used you as the cheapest way of doing it.
    Originally posted by theonlywayisup
    The other negs seem to support that theory , the payday loan scenario used to be quite popular and perhaps it's making a comeback now that the defect system has changed.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • ANNA
    • By ANNA 18th Jun 17, 11:09 AM
    • 149 Posts
    • 21 Thanks
    ANNA
    • #7
    • 18th Jun 17, 11:09 AM
    • #7
    • 18th Jun 17, 11:09 AM
    I hadn't heard of this scam but then I seldom buy on eBay.

    I think I have to wait a given no. of days before I can open a INR claim.

    I phoned eBay to report the seller and they will email me the seller's contat details.

    ......So, I've got the seller's address. And a second email informing me that the seller has cancelled the transaction and that I have been refunded to my PayPal a/c.
    Last edited by ANNA; 18-06-2017 at 1:18 PM. Reason: Update
    • ANNA
    • By ANNA 18th Jun 17, 1:21 PM
    • 149 Posts
    • 21 Thanks
    ANNA
    • #8
    • 18th Jun 17, 1:21 PM
    • #8
    • 18th Jun 17, 1:21 PM
    The seller's cited reason was "there is a problem with the buyer's address".

    That's a fraudulent claim which I think gets the seller out of paying eBay and PayPal fees. I have reported this back to eBay. Based on the seller's history eBay told me they will likely cancel the seller's a/c.
    • maggy50
    • By maggy50 18th Jun 17, 4:23 PM
    • 749 Posts
    • 1,108 Thanks
    maggy50
    • #9
    • 18th Jun 17, 4:23 PM
    • #9
    • 18th Jun 17, 4:23 PM
    I know how you feel I bought an item last week to be collected it's 5 miles since then I have tried to pin the seller down to allow me to pick up they have been evasive and will not give me the address !!

    Last chance message now sent !
    Light travels faster than sound.

    This is why some people seem as bright until you hear them.
    • peter_the_piper
    • By peter_the_piper 18th Jun 17, 4:34 PM
    • 25,926 Posts
    • 32,726 Thanks
    peter_the_piper
    Just what is the point with putting an item for sale by collection and refusing to give an address .Bonkers!
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
    • Rosemary7391
    • By Rosemary7391 18th Jun 17, 4:41 PM
    • 1,836 Posts
    • 3,185 Thanks
    Rosemary7391
    Just what is the point with putting an item for sale by collection and refusing to give an address .Bonkers!
    Originally posted by peter_the_piper
    Bonkers if you want to sell the item. Other motives for listing an item on eBay exist, sadly...
    Me escondo detras de mi lengua... tengo miedo de que me entiendas... pero me gustara que me entendases ¡Ayudame!
    • dlusman
    • By dlusman 18th Jun 17, 4:46 PM
    • 2,146 Posts
    • 4,123 Thanks
    dlusman
    Just what is the point with putting an item for sale by collection and refusing to give an address .Bonkers!
    Originally posted by peter_the_piper
    Many reasons . As others have said - cheapest form of a payday loan, or maybe it just didnt sell for as much as they where hoping for
    • soolin
    • By soolin 18th Jun 17, 5:00 PM
    • 58,984 Posts
    • 41,786 Thanks
    soolin
    Just what is the point with putting an item for sale by collection and refusing to give an address .Bonkers!
    Originally posted by peter_the_piper
    Hang about this board if you want to see sellers justify it, I recall one thread where seller was refusing to give an address and expected buyer to go to a local car park and phone from there and at that point they would 'release' their address.

    Many of us sellers are nervous about ebay, and in some cases we are justified, but I agree with the above and would question why anyone would want to sell something on ebay and not actually want to give out an address or allow the collection to be made.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • ANNA
    • By ANNA 18th Jun 17, 7:59 PM
    • 149 Posts
    • 21 Thanks
    ANNA
    To cap it all, eBay have removed the transaction from my 'purchase history', with the consequence that I cannot even leave my neg. feedback.

    This means potential future buyers are denied a full and true picture of this rogue seller.
    • treboeth
    • By treboeth 18th Jun 17, 9:05 PM
    • 828 Posts
    • 898 Thanks
    treboeth
    To cap it all, eBay have removed the transaction from my 'purchase history', with the consequence that I cannot even leave my neg. feedback.

    This means potential future buyers are denied a full and true picture of this rogue seller.
    Originally posted by ANNA
    To be fair though a lot of buyers only check a sellers feedback after they get problems.
    I always look at feedback when buying to get a feel for the seller.
    • Tealblue
    • By Tealblue 18th Jun 17, 9:33 PM
    • 593 Posts
    • 971 Thanks
    Tealblue
    Why worry as ebay have told you they'll cancel his account?
    • angryparcel
    • By angryparcel 18th Jun 17, 9:52 PM
    • 910 Posts
    • 515 Thanks
    angryparcel
    To be fair though a lot of buyers only check a sellers feedback after they get problems.
    I always look at feedback when buying to get a feel for the seller.
    Originally posted by treboeth
    yes I do the same. a thing that worries me when checking this is when you see all transaction done 6 month or 12 months ago and maybe 2 or 3 in the current month, what have they been doing in the last 6 or 12 months (ie: have then been banned)
    • FatVonD
    • By FatVonD 18th Jun 17, 10:28 PM
    • 4,664 Posts
    • 17,807 Thanks
    FatVonD
    yes I do the same. a thing that worries me when checking this is when you see all transaction done 6 month or 12 months ago and maybe 2 or 3 in the current month, what have they been doing in the last 6 or 12 months (ie: have then been banned)
    Originally posted by angryparcel
    That would be a seller like me, we aren't all business sellers, some of us just sell a few bits when we have a clear out (or when we are skint!)
    Lunches brought to work in August 15/22 Money saved to date £32.48 (compared to spending three pounds on a meal deal)

    Make £10 a day in August £124.07/£310 (July £71.45, June £251.22, May£119.33, April £236.24, March £106.74, Feb £40.99, Jan £98.54)
    • purple321
    • By purple321 19th Jun 17, 9:44 AM
    • 490 Posts
    • 494 Thanks
    purple321
    To cap it all, eBay have removed the transaction from my 'purchase history', with the consequence that I cannot even leave my neg. feedback.

    This means potential future buyers are denied a full and true picture of this rogue seller.
    Originally posted by ANNA
    You should still be able to find it, if you have the original item won email and click the link to the item I think the leave feedback option should still show at the top.
    • maggy50
    • By maggy50 20th Jun 17, 9:03 PM
    • 749 Posts
    • 1,108 Thanks
    maggy50
    After 12 messages I finally got the address on Saturday evening but was told not able to collect until after 6 Tuesday evening so I went there its 5 miles away and a car was there but no answer 20 minutes of waiting then gave up .
    When I got home a message from the seller sorry but I am just on my way home !!
    I was not happy and messaged likewise .
    Then she offered to deliver in 15 minutes that was 2 hours and she has just delivered but was in the car on her driveway the one she claimed she was driving home late from work .
    What was she up to !! I give up never again .
    Light travels faster than sound.

    This is why some people seem as bright until you hear them.
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