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  • FIRST POST
    • mikeyinglis123
    • By mikeyinglis123 17th Jun 17, 4:45 PM
    • 1Posts
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    mikeyinglis123
    Scottish Power fraudsters
    • #1
    • 17th Jun 17, 4:45 PM
    Scottish Power fraudsters 17th Jun 17 at 4:45 PM
    Hi,
    A strong title to start with I know however, I personally consider what Scottish Power are doing to be fraud. Currently at my address they are billing for three accounts and have another looking to give me a smart meter.

    Account One is a previous tenant who they were charging and continue to charge for an energy supply to the address despite being fully aware that person does not live there, has not for some time, despite me paying by DD each month. Recently they sent a letter to her and 'the current occupier' from a company threatening to forcibly install a meter.

    Account Two is an electricity cash plan account that was setup in my name and it appeared out of the blue after I already had a DD dual fuel account for months. They continue to bill for this.

    Account Three is my dual fuel account which is paid up to date by DD.

    Account Four An account in my name, with wrong spelling and slight incorrect address info looking to install a smart meter.

    I made Scottish Power aware of this. It took hours on the phone to eventually get someone to log what happened and come up with a solution. I had to go through advisors being rude and unhelpful, outright lying, giving me mis information, transferring without notice and hanging up, failed callback and refusal to escalate the matter. They did admit that all the serial numbers for the meters and the supply info are wrong and don't correctly match the addresses in the building. After one week, nobody called back to follow this up. More hours on the phone.

    The energy ombudsman were very helpful, called me straight back from a dedicated team that deal with Scottish Power complaints. They the transferred me to an specialist complaints team at Scottish power. They then agreed to stop any further action on the accounts and close the invalid accounts and send out a community liaison officer to check the supplies and meters. That didn't happen. They called during a time I stated I could not answer my phone. I was told by voicemail that they could send someone out but because it 'was a long way away' I had only one option to meet him, that would be when I would be at work however.

    This morning I received yet another letter to welcome me to Scottish Power for a cash plan electricity account asking for £114 a month, when my dual fuel account is only £64 a month.

    I contacted Scottish Power again today. One call denied the existence of the specialist complaints team, told nobody there could help as its with the ombudsman. Thats nonsense I only wanted to update my complaint. Despite knowning full well the situation, their Facebook response was 'we will get back in ten days' despite having about a fortnight to deal with it. I also had to repeat information already given to them.

    All of this has been documented, calls recorded and online chats logged.

    Where does one go from here?
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