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  • FIRST POST
    • Stevedalton57
    • By Stevedalton57 17th Jun 17, 2:21 PM
    • 2Posts
    • 0Thanks
    Stevedalton57
    Three - sim only returns policy question
    • #1
    • 17th Jun 17, 2:21 PM
    Three - sim only returns policy question 17th Jun 17 at 2:21 PM
    After clicking through from a link on MSE, I applied for a 12 month £12 sim only deal with Three. After ordering, I saw exactly the same deal with Three through topcashback but that gave me £55 cashback. No problem I thought, I'll cancel immediately within the 14 days returns policy (haven't even opened sim packaging) and re-order through topcashback but Three are telling me I can't cancel because 'I bought through a third party'. I haven't. The link took me straight to the Three website where I completed the forms, gave bank details etc and I have received email and hard copy mail directly from Three. Naturally I've raised a complaint with them but it'll take a few days to get a response but can anyone on here comment on this?
    Last edited by Stevedalton57; 17-06-2017 at 3:49 PM.
Page 1
    • mobilejunkie
    • By mobilejunkie 17th Jun 17, 2:57 PM
    • 7,323 Posts
    • 2,246 Thanks
    mobilejunkie
    • #2
    • 17th Jun 17, 2:57 PM
    • #2
    • 17th Jun 17, 2:57 PM
    Makes no difference where it was bought from if over the internet; 14 days to cancel.
    • Stevedalton57
    • By Stevedalton57 17th Jun 17, 3:48 PM
    • 2 Posts
    • 0 Thanks
    Stevedalton57
    • #3
    • 17th Jun 17, 3:48 PM
    • #3
    • 17th Jun 17, 3:48 PM
    Thanks. The customer services agent was trying to tell me different to the returns policy on the site. I've just downloaded the returns form, filled it in and sent it off. I got proof of posting too just in case.
    • mobilejunkie
    • By mobilejunkie 17th Jun 17, 4:10 PM
    • 7,323 Posts
    • 2,246 Thanks
    mobilejunkie
    • #4
    • 17th Jun 17, 4:10 PM
    • #4
    • 17th Jun 17, 4:10 PM
    They can have whatever policy they like. The law is what counts.
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