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  • FIRST POST
    • Chrishazle
    • By Chrishazle 16th Jun 17, 5:13 PM
    • 429Posts
    • 240Thanks
    Chrishazle
    Calor 13Kg Propane Orange Bottle - Currently Not Available!
    • #1
    • 16th Jun 17, 5:13 PM
    Calor 13Kg Propane Orange Bottle - Currently Not Available! 16th Jun 17 at 5:13 PM
    Just been to my local garden centre to exchange an empty orange Calor 13Kg propane bottle for a full one, only to be told they (and every other supplier) are currently not allowed to sell them even though he has them in stock. Apparently there's been some sort of problem with them not filling properly and venting, but can't find anything about it online.

    Luckily it's my spare for the BBQ, and I changed bottles less than a month ago so should be OK for quite a while, but wonder if anyone knows what's going on and when I will again be able to exchange the bottle.
Page 1
    • angryparcel
    • By angryparcel 16th Jun 17, 6:13 PM
    • 910 Posts
    • 518 Thanks
    angryparcel
    • #2
    • 16th Jun 17, 6:13 PM
    • #2
    • 16th Jun 17, 6:13 PM
    contact Calor at https://www.calor.co.uk/help-and-advice/customer-services/contact-us and see what they say
    • Chrishazle
    • By Chrishazle 16th Jun 17, 7:16 PM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    • #3
    • 16th Jun 17, 7:16 PM
    • #3
    • 16th Jun 17, 7:16 PM
    I have done that, awaiting a reply - and asked why 13Kg of propane in an orange bottle is about £27 but in a green bottle is £32 (gas cost only on bottle exchange).
    • angryparcel
    • By angryparcel 16th Jun 17, 7:22 PM
    • 910 Posts
    • 518 Thanks
    angryparcel
    • #4
    • 16th Jun 17, 7:22 PM
    • #4
    • 16th Jun 17, 7:22 PM
    I have done that, awaiting a reply - and asked why 13Kg of propane in an orange bottle is about £27 but in a green bottle is £32 (gas cost only on bottle exchange).
    Originally posted by Chrishazle
    Propane and Butane are different gases
    • molerat
    • By molerat 16th Jun 17, 8:29 PM
    • 17,013 Posts
    • 11,189 Thanks
    molerat
    • #5
    • 16th Jun 17, 8:29 PM
    • #5
    • 16th Jun 17, 8:29 PM
    Propane and Butane are different gases
    Originally posted by angryparcel
    Both orange and green are propane, butane is blue.
    www.helpforheroes.org.uk/donations.html
    • nickcc
    • By nickcc 16th Jun 17, 9:39 PM
    • 1,688 Posts
    • 740 Thanks
    nickcc
    • #6
    • 16th Jun 17, 9:39 PM
    • #6
    • 16th Jun 17, 9:39 PM
    Change the regulator to Butane unless you intend to use the BBQ below 0 deg C then buy butane.
    • angryparcel
    • By angryparcel 16th Jun 17, 10:19 PM
    • 910 Posts
    • 518 Thanks
    angryparcel
    • #7
    • 16th Jun 17, 10:19 PM
    • #7
    • 16th Jun 17, 10:19 PM
    contact flowgas and they may provide a free regulator to change
    • Chrishazle
    • By Chrishazle 16th Jun 17, 10:19 PM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    • #8
    • 16th Jun 17, 10:19 PM
    • #8
    • 16th Jun 17, 10:19 PM
    My previous BBQ was butane (blue bottle) but when I bought the current 3 burner, side and back burner one it came with a screw-in propane regulator and advice to use propane - hence my 2 orange propane bottles. I've had no problem for almost 10 years buying 13Kg orange propane bottles, and will be interested to see Calor's response to my email to them - why should I have to invest admittedly not a lot (about £7) in a different regulator, let alone £5 per bottle higher cost, in changing from orange to green propane bottles? I have not looked at changing regulator to butane - which may be worthwhile as Butane is one level higher in the gas chain (methane, ethane, propane, butane), and do not know if my BBQ burners are suitable for Butane.

    My suspicion is that the left hand thread of the orange bottle connection to the regulator, requiring proper tightening, is the root of the problem - people not realising it's a "wrong way" thread and not tightening it correctly - in other words, it's an "ID 10 T" problem, whereas the green bottle regulator connection is a "clip-on".
    • daveyjp
    • By daveyjp 16th Jun 17, 10:55 PM
    • 7,049 Posts
    • 5,444 Thanks
    daveyjp
    • #9
    • 16th Jun 17, 10:55 PM
    • #9
    • 16th Jun 17, 10:55 PM
    I have done that, awaiting a reply - and asked why 13Kg of propane in an orange bottle is about £27 but in a green bottle is £32 (gas cost only on bottle exchange).
    Originally posted by Chrishazle
    Because its branded BBQ gas. People think they can only use that gas for BBQs, its summer, prime BBQ time so they profiteer.

    Calor site is suggesting at least 5 day delivery due to demand.
    • peachyprice
    • By peachyprice 17th Jun 17, 2:22 PM
    • 18,496 Posts
    • 42,423 Thanks
    peachyprice
    We came across this problem a few years ago, all that was available were the expensive 'BBQ Gas' cylinders, we decided that it would be cheaper in the long run to just buy the butane regulator and switch.
    Accept your past without regret, handle your present with confidence and face your future without fear
    • deanos
    • By deanos 17th Jun 17, 2:37 PM
    • 10,720 Posts
    • 5,510 Thanks
    deanos
    http://gasdeal.co.uk/13kg-butane-gas-cylinder-free-regulator
    Last edited by deanos; 17-06-2017 at 2:40 PM.
    • Chrishazle
    • By Chrishazle 17th Jun 17, 4:48 PM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    Flogas are a lot cheaper than Calor, does anyone know if they will take a Calor bottle in exchange, or is the exchange price only if you have one of theirs empty? I don't fancy my chances of getting the "deposit" back on my 2 Calor bottles, I don't even have a receipt for one of them, possibly both, and am not sure where I originally obtained them as I've had a gas BBQ for about 20 years, switched from Butane to Propane 9-10 years ago (when I bought my lovely new BBQ) and my local supplier exchanged empty blue Calor bottles for full Orange Calor bottles!
    • deanos
    • By deanos 17th Jun 17, 4:58 PM
    • 10,720 Posts
    • 5,510 Thanks
    deanos
    its only £5 if you don't have an exchange and you get the free regulator, you can always ring them
    • peter_the_piper
    • By peter_the_piper 17th Jun 17, 10:24 PM
    • 26,013 Posts
    • 32,904 Thanks
    peter_the_piper
    Flogas are a lot cheaper than Calor, does anyone know if they will take a Calor bottle in exchange, or is the exchange price only if you have one of theirs empty? I don't fancy my chances of getting the "deposit" back on my 2 Calor bottles, I don't even have a receipt for one of them, possibly both, and am not sure where I originally obtained them as I've had a gas BBQ for about 20 years, switched from Butane to Propane 9-10 years ago (when I bought my lovely new BBQ) and my local supplier exchanged empty blue Calor bottles for full Orange Calor bottles!
    Originally posted by Chrishazle
    I doubt it, they wont take my 47kg ones as the bottles are owned by Calor.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
    • Chrishazle
    • By Chrishazle 18th Jun 17, 9:48 AM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    its only £5 if you don't have an exchange and you get the free regulator, you can always ring them
    Originally posted by deanos
    Looked through the manual for my BBQ yesterday, it specifies Propane, and I suspect the air/fuel mix would be wrong if I switched to Butane. Flogas "non exchange" is £30 per bottle over the exchange cost, so with 2 bottles that's be expensive, and I don't know whether I'd get anything from the local Calor supplier for my 2 orange empties.

    Should get a reply from Calor and Flogas to my online enquiries in the next couple of days.
    • deanos
    • By deanos 18th Jun 17, 10:23 AM
    • 10,720 Posts
    • 5,510 Thanks
    deanos
    Its 5 extra if you don't an exchange bottle with flogas see my link above, my bbq also said propane buts it's been running on butane fine

    27.99 with no bottle, 22.99 with exchange and free regulator and free delivery, see link above

    you can get at least 7.50 back for your calor bottles

    https://www.calor.co.uk/unwanted-calor-bottle-return
    Last edited by deanos; 18-06-2017 at 10:47 AM.
    • cliffsgirl
    • By cliffsgirl 19th Jun 17, 1:12 AM
    • 297 Posts
    • 733 Thanks
    cliffsgirl
    Just been to my local garden centre to exchange an empty orange Calor 13Kg propane bottle for a full one, only to be told they (and every other supplier) are currently not allowed to sell them even though he has them in stock. Apparently there's been some sort of problem with them not filling properly and venting, but can't find anything about it online.

    Luckily it's my spare for the BBQ, and I changed bottles less than a month ago so should be OK for quite a while, but wonder if anyone knows what's going on and when I will again be able to exchange the bottle.
    Originally posted by Chrishazle


    Where are you based? We still sell them in the shop I work in
    • Chrishazle
    • By Chrishazle 19th Jun 17, 9:43 AM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    Between Ashford and Tenterden, Kent. There are a number of local stockists, but I've only tried the one I have used for the past 9-10 years. Waiting to hear from Calor about why he's not allowed to sell me a bottle - had one reply so far from an alternate supplier, cannot accept Calor bottles so first order would entail a bottle deposit as well as the cost of the gas.
    • Chrishazle
    • By Chrishazle 20th Jun 17, 10:28 PM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    So, 2 days into a supposed 24 hour reply from Calor and no reply, just the other potential suppliers saying I would have to pay their bottle deposit to change to the (at about £30 per bottle), and finding that although the bottles I have were obtained less than a year ago, because I have no written supply agreement for 1 of my bottles and the other, for which I have a supply agreement about 20 years old, I'd get pennies back from Calor!
    • Chrishazle
    • By Chrishazle 21st Jun 17, 11:57 AM
    • 429 Posts
    • 240 Thanks
    Chrishazle
    Finally a reply from Calor, seems there was a glitch at their Coryton plant and bottles were not being properly filled. They say all should be back to normal in a few days time.

    The reply about the price disparity between green and orange 13Kg propane bottles is amusing :

    The major difference in the price is market sector, the green patio bottle is for the ‘alfresco’ market, which comes with an easy to use clip on regulator, and the cylinder is generally in a cleaner condition. Where as the standard 13’s is generally used for the trade and caravanning sectors and the cylinder is generally more dirty due to the type of use the cylinder it is, the cylinder is used with screw in regulator where the customer will need a spanner a leak detection spray.
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