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  • FIRST POST
    • surfsister
    • By surfsister 16th Jun 17, 10:07 AM
    • 7,208Posts
    • 10,684Thanks
    surfsister
    need help with resetting the master password for the software security device
    • #1
    • 16th Jun 17, 10:07 AM
    need help with resetting the master password for the software security device 16th Jun 17 at 10:07 AM
    Hi guys as you were so helpful before here's another quandry!

    When I go into firebox and a site with a password e.g. ebay a box comes up saying:

    enter the master password for the software security device


    and I cannot remember what the password is!! So now cannot log into anything requiring a password.
    I tried to reset it or remove it but that requires knowing the password!! so catch 22.

    Any ideas? I am using Internet explorer as another browser which does not require this password.

    A friend said to download Googlechrome or other such browser and use that instead. But I am not sure where to get an official version of this.

    Any help would be great! thanks
Page 1
    • aerostar
    • By aerostar 16th Jun 17, 11:08 AM
    • 1,673 Posts
    • 884 Thanks
    aerostar
    • #2
    • 16th Jun 17, 11:08 AM
    • #2
    • 16th Jun 17, 11:08 AM
    I assume you mean FIREFOX not FIREBOX

    https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

    NOTE this will remove all your FIREFOX stored passwords and usernames
    • AndyPix
    • By AndyPix 16th Jun 17, 11:39 AM
    • 2,529 Posts
    • 1,678 Thanks
    AndyPix
    • #3
    • 16th Jun 17, 11:39 AM
    • #3
    • 16th Jun 17, 11:39 AM
    Lesson : Dont use browsers to cache your passwords
    Running with scissors since 1978
    • John Gray
    • By John Gray 16th Jun 17, 12:02 PM
    • 4,976 Posts
    • 2,605 Thanks
    John Gray
    • #4
    • 16th Jun 17, 12:02 PM
    • #4
    • 16th Jun 17, 12:02 PM
    Lesson : Dont use browsers to cache your passwords
    Originally posted by AndyPix
    Or if you do, also keep a secure note of them somewhere separate from your computer.
    • bingo bango
    • By bingo bango 16th Jun 17, 12:52 PM
    • 2,456 Posts
    • 1,458 Thanks
    bingo bango
    • #5
    • 16th Jun 17, 12:52 PM
    • #5
    • 16th Jun 17, 12:52 PM
    At work, so don't have a FF installation to hand, but I did get access to ALL of my passwords a few days ago by going to options > security settings and then (IIRC) advanced.

    You should get a window showing a list of sites with stored passwords, and there is a checkbox to display passwords. Presto...access to all your FF password in one simple swoop. Amazing how many you'll see there. I had some going back years....

    Edit: LINK to Mozilla guidance.
    Last edited by bingo bango; 16-06-2017 at 12:54 PM.
    • surfsister
    • By surfsister 16th Jun 17, 1:22 PM
    • 7,208 Posts
    • 10,684 Thanks
    surfsister
    • #6
    • 16th Jun 17, 1:22 PM
    • #6
    • 16th Jun 17, 1:22 PM
    At work, so don't have a FF installation to hand, but I did get access to ALL of my passwords a few days ago by going to options > security settings and then (IIRC) advanced.

    You should get a window showing a list o!f sites with stored passwords, and there is a checkbox to display passwords. Presto...access to all your FF password in one simple swoop. Amazing how many you'll see there. I had some going back years....

    Edit: LINK to Mozilla guidance.
    Originally posted by bingo bango
    when i try it asks for my password sadly!

    You can easily manage the usernames and passwords that Firefox has saved for you.

    Click the menu button New Fx Menu and choose Options.
    Click the Security panel.
    Click Saved Logins… and the Password Manager will open.
    fx43SavedLoginsUI
    To see the passwords you have saved, click Show Passwords. When you close the window, your passwords will be automatically hidden.
    • alanwsg
    • By alanwsg 16th Jun 17, 9:06 PM
    • 503 Posts
    • 217 Thanks
    alanwsg
    • #7
    • 16th Jun 17, 9:06 PM
    • #7
    • 16th Jun 17, 9:06 PM
    Lesson : Dont use browsers to cache your passwords
    Originally posted by AndyPix
    A better lesson would be "Don't forget your master password"

    BTW, if you have a master password set, Firefox won't show you any stored passwords without you typing the master password in. Obviously.
    • surfsister
    • By surfsister 17th Jun 17, 7:22 AM
    • 7,208 Posts
    • 10,684 Thanks
    surfsister
    • #8
    • 17th Jun 17, 7:22 AM
    • #8
    • 17th Jun 17, 7:22 AM
    thanks davidp24 will have a go.
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