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  • FIRST POST
    • JustAnotherSaver
    • By JustAnotherSaver 15th Jun 17, 11:33 PM
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    JustAnotherSaver
    Being charged to leave Sky?
    • #1
    • 15th Jun 17, 11:33 PM
    Being charged to leave Sky? 15th Jun 17 at 11:33 PM
    My year with Sky TV & broadband will be up in August and i intend to leave when BT put out a good TV & Infinity deal which may be August but it may be Sept/Oct/Nov instead. I've seen them put up here and there, then they come down and go back up so i just plan on timing it in line with an offer.

    My wife said that someone she works with went to leave Sky and they did this in the second year and ended up getting charged for leaving as they had accepted another contract or something to that effect.

    I thought your contract was your first 12 months, if you leave within that then you'll be charged but after that you're good to leave without charge (which like i say is what i plan on doing).

    Can anyone shed light on it for me? Much appreciated.

Page 1
    • newatc
    • By newatc 15th Jun 17, 11:42 PM
    • 59 Posts
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    newatc
    • #2
    • 15th Jun 17, 11:42 PM
    • #2
    • 15th Jun 17, 11:42 PM
    As long you have not agreed new contract by Sky then you will be OK.
    Often Sky will offer you a discount if you agree to a new contract (maybe without you realising) so if your prices haven't come down any time in the last 12mths then that could not have applied to you.
    • Terry98
    • By Terry98 16th Jun 17, 6:02 AM
    • 773 Posts
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    Terry98
    • #3
    • 16th Jun 17, 6:02 AM
    • #3
    • 16th Jun 17, 6:02 AM
    Don't forget you have to give Sky notice that you are going to leave even if you are out of contract.So if your contract ends at the end of August you would need to give notice at the end of July for your new BT contract to start at the beginning of September.

    'Your cancellation period depends on the service. For example, a minimum 31 days’ notice is required to cancel Sky TV and a minimum 14 days for Sky Talk and Broadband.'

    https://www.sky.com/help/articles/remove-a-package-or-cancel-your-subscription
    • Colin_Maybe
    • By Colin_Maybe 16th Jun 17, 8:54 AM
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    Colin_Maybe
    • #4
    • 16th Jun 17, 8:54 AM
    • #4
    • 16th Jun 17, 8:54 AM
    My wife said that someone she works with went to leave Sky and they did this in the second year and ended up getting charged for leaving as they had accepted another contract or something to that effect.

    I thought your contract was your first 12 months, if you leave within that then you'll be charged but after that you're good to leave without charge (which like i say is what i plan on doing).

    Can anyone shed light on it for me? Much appreciated.
    Originally posted by JustAnotherSaver
    Did you not answer your own question there?
    • iniltous
    • By iniltous 16th Jun 17, 5:38 PM
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    iniltous
    • #5
    • 16th Jun 17, 5:38 PM
    • #5
    • 16th Jun 17, 5:38 PM
    Probably not wise to worry about third hand reports of 'charges' to leave any particular company without knowing all the details, generally if inside a minimum term of a contract, providers will generally insist on early termination charges, if outside the minimum term, then the only obligation is to give the correct 'notice'..
    A problem can be when taking a bundle of services from one provider is that each element of the bundle may have different dates on which the minimum term expires, also, quite often taking up an 'offer' will result in a new minimum term, for example 50% off for 6 months probably would mean you are obliged to pay the next 6 months full price, and ETC's if you leave before the 12 month anniversary
    • JustAnotherSaver
    • By JustAnotherSaver 16th Jun 17, 8:49 PM
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    JustAnotherSaver
    • #6
    • 16th Jun 17, 8:49 PM
    • #6
    • 16th Jun 17, 8:49 PM
    Probably not wise to worry about third hand reports of 'charges' to leave any particular company without knowing all the details, generally if inside a minimum term of a contract, providers will generally insist on early termination charges, if outside the minimum term, then the only obligation is to give the correct 'notice'..
    A problem can be when taking a bundle of services from one provider is that each element of the bundle may have different dates on which the minimum term expires, also, quite often taking up an 'offer' will result in a new minimum term, for example 50% off for 6 months probably would mean you are obliged to pay the next 6 months full price, and ETC's if you leave before the 12 month anniversary
    Originally posted by iniltous
    It probably isn't wise to take it as gospel but i think it is wise to at least listen to it.

    Take this for example - i wasn't aware you need to give a months notice AFTER your 12 months is up. Sure it may be in T&Cs and sure there may be people here who read every word of every 10 page T&C detail but i didn't and yeah that's my fault but at least i've found out now ... because of this thread.



    The thing is i don't actually know when i will leave Sky. It'll be depending on whenever BT release a good offer and i doubt the offer i pick will be around for a long time (31 days) so what'd be the best course of action there?

    • Moneyineptitude
    • By Moneyineptitude 16th Jun 17, 9:50 PM
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    Moneyineptitude
    • #7
    • 16th Jun 17, 9:50 PM
    • #7
    • 16th Jun 17, 9:50 PM
    I wasn't aware you need to give a months notice AFTER your 12 months is up.
    Originally posted by JustAnotherSaver
    The minimum term is a year, but cancellation requires one month's notice. You can give notice prior to the twelve months being up, but obviously your cancellation will only take effect when the year is up.
    That's a fairly standard contract term for all telcos.

    As to your original question, the person your wife knows obviously signed up to a retention deal with a new minimum term. Anyone out-of-contract does NOT pay to leave. Anyone who attempts to leave while in contract pays an Early Termination of Contract (ETC) fee.
    Last edited by Moneyineptitude; 19-06-2017 at 12:07 AM. Reason: clarity
    • JustAnotherSaver
    • By JustAnotherSaver 16th Jun 17, 11:41 PM
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    JustAnotherSaver
    • #8
    • 16th Jun 17, 11:41 PM
    • #8
    • 16th Jun 17, 11:41 PM
    That'll do then.

    Still if my contract is up at the end of Aug and then BT do a decent deal say 1st October which will be available for [unknown time period], i could give the 31 days notice and then miss the deal (& be without any TV or internet, unless they let me cancel a cancellation)
    or i could just go ahead and switch but i imagine i'll be hit with some charge.

    When the decent BT deals come out, coupled with cashback they are pretty decent deals so i guess i'll probably just have to accept the hit and switch.

    • mije1983
    • By mije1983 17th Jun 17, 12:17 AM
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    mije1983
    • #9
    • 17th Jun 17, 12:17 AM
    • #9
    • 17th Jun 17, 12:17 AM
    With phone/BB, usually the switch is done in about 14 days. But BT always seem to have deals on. They are like the ISP version of DFS!

    • Moneyineptitude
    • By Moneyineptitude 17th Jun 17, 1:25 AM
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    Moneyineptitude
    unless they let me cancel a cancellation
    Originally posted by JustAnotherSaver
    It's extremely possible to cancel your cancellation!
    They'll welcome you "back" with open arms.

    In the meantime, you might want to try cancelling regardless (come August) and see what deals Sky offer you tempting you to stay.
    • Colin_Maybe
    • By Colin_Maybe 17th Jun 17, 8:46 AM
    • 928 Posts
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    Colin_Maybe
    It probably isn't wise to take it as gospel but i think it is wise to at least listen to it.

    Take this for example - i wasn't aware you need to give a months notice AFTER your 12 months is up. Sure it may be in T&Cs and sure there may be people here who read every word of every 10 page T&C detail but i didn't and yeah that's my fault but at least i've found out now ... because of this thread.



    The thing is i don't actually know when i will leave Sky. It'll be depending on whenever BT release a good offer and i doubt the offer i pick will be around for a long time (31 days) so what'd be the best course of action there?
    Originally posted by JustAnotherSaver
    There is only one company I've personally ever come across that doesn't require 30 days notice to cancel (Boxnation will cancel at the end of the currently paid month with no further charges).

    http://www.sky.com/shop/terms-conditions/new/
    'To end your TV contract, you'll need to give us a minimum of 31 days' notice which cannot end before your minimum term.'

    Of course you can set it to end on the final day of your minimum term if you give them the advance notice.
    • iniltous
    • By iniltous 17th Jun 17, 9:50 AM
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    iniltous
    It's extremely possible to cancel your cancellation!
    They'll welcome you "back" with open arms.

    In the meantime, you might want to try cancelling regardless (come August) and see what deals Sky offer you tempting you to stay.
    Originally posted by Moneyineptitude
    I would check if cancelling a cancellation in effect commits you to another minimum term, they may say by cancelling the cancellation you by default are accepting a 'new' deal, even if it's at standard (not discounted) prices, obviously if you cancel the cancellation and they give you money off, or give you something for 'free' like movies for 6 months, you will be committed to a new minimum term

    As far as the original point, I have been a Sky TV customer for many years, a few years ago my Sky TV box stopped working, they said the would replace it for £60, I said 'No, just cancel the TV ' they came back with we will fix it for £25 ( because I had been a long standing customer, ) I said , 'No ,cancel it,' they then finally said they would fix/replace the box for free , but they did say that accepting this meant I would be committed to a 12 month minimum term, perhaps something similar happened to the friend of the OP's wife
    Last edited by iniltous; 17-06-2017 at 9:58 AM.
    • teddysmum
    • By teddysmum 17th Jun 17, 4:00 PM
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    teddysmum
    While most do need phone and broadband, tv is not an essential, so there is no harm in cancelling tv and going without the paid for channels (the box still works for free channels but with no recording, pause, rewind etc..


    Phone and broadband can be dealt with two weeks later, but must be done via a new provider to keep the number and prevent a break in service.


    Cancelling tv will almost certainly produce offers, even better if tv goes off and then a deal including the others may be haggled.


    However,if you let phone/broadband go beyond your end date, you will be paying full price which will eat into any offer elsewhere;just a risk you have to take.
    • Moneyineptitude
    • By Moneyineptitude 17th Jun 17, 4:12 PM
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    Moneyineptitude
    I would check if cancelling a cancellation in effect commits you to another minimum term,
    Originally posted by iniltous
    It definitely does not result in a new minimum term, unless such a move is made as part of a retention deal. Simply retaining the same services on the same terms cannot be deemed a change and so cannot start a new term.
    • JustAnotherSaver
    • By JustAnotherSaver 17th Jun 17, 6:21 PM
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    JustAnotherSaver
    While most do need phone and broadband, tv is not an essential, so there is no harm in cancelling tv and going without the paid for channels (the box still works for free channels but with no recording, pause, rewind etc..


    Phone and broadband can be dealt with two weeks later, but must be done via a new provider to keep the number and prevent a break in service.


    Cancelling tv will almost certainly produce offers, even better if tv goes off and then a deal including the others may be haggled.


    However,if you let phone/broadband go beyond your end date, you will be paying full price which will eat into any offer elsewhere;just a risk you have to take.
    Originally posted by teddysmum
    If i remember correctly i took out their TV package and shortly after this i added on their phone & broadband deal so i think the TV contract is separate. I'd need to check on that.

    I'm totally going to go ahead with the TV cancellation. They'd have to offer me a pretty spectacular deal for me to stay because what is BT TV ... £5pm? £10pm? I'm paying £32pm currently so they'd need to practically give me it.


    I can't cancel the broadband though and then wait on a BT deal. Likewise if i sign up to switch to BT i guess i'll end up being switched within 31 days so i'd just have to accept a hit.

    I have no interest at all regardless of offer of staying with Sky for their broadband. I found that BT was much more reliable (and quicker too). Paying full whack for BT is very steep but in a deal they'll be worth it.

    Factor in TopCashBack again for being a 'new' customer (i'll have left it over 12 months since i was last with them) and it'll be even more worth it.

    • Colin_Maybe
    • By Colin_Maybe 18th Jun 17, 7:51 AM
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    Colin_Maybe
    The minimum term is a year, but cancellation requires one month's notice. You can give notice prior to the twelve months being up, but obviously your cancellation will only take effect one month after the initial year is up at the earliest.

    That's a fairly standard contract term for all telcos.
    Originally posted by Moneyineptitude
    Incorrect.

    You can cancel on the last day of the minimum term, the clue is in the name.
    • Moneyineptitude
    • By Moneyineptitude 18th Jun 17, 11:53 PM
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    Moneyineptitude

    You can cancel on the last day of the minimum term, the clue is in the name.
    Originally posted by Colin_Maybe
    If the OP cancels on the last day of the minimum term then the actual cancellation won't take effect until a month later.
    How is that "incorrect"?

    If, however, he cancels eleven months into the minimum term the cancellation will come at the same time as the minimum term ends.

    Lots of stories of Sky making it difficult to do the latter, though. Might have to be insistent.

    EDIT; Just edited my original post to provide clarity, as I can now see how it was misunderstood.
    Last edited by Moneyineptitude; 19-06-2017 at 12:10 AM. Reason: clarification due to misunderstanding.
    • macman
    • By macman 19th Jun 17, 1:53 PM
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    macman
    That'll do then.

    Still if my contract is up at the end of Aug and then BT do a decent deal say 1st October which will be available for [unknown time period], i could give the 31 days notice and then miss the deal (& be without any TV or internet, unless they let me cancel a cancellation)
    or i could just go ahead and switch but i imagine i'll be hit with some charge.

    When the decent BT deals come out, coupled with cashback they are pretty decent deals so i guess i'll probably just have to accept the hit and switch.
    Originally posted by JustAnotherSaver
    It's your minimum term that's up, not your contract. Do nothing at end of minimum term and the contract continues until such time as you give notice, to get the BT deal you want. Obviously if you are on a time-limited promo offer that ends 31/8, then you will pay Sky a bit more until you switch to BT.
    No free lunch, and no free laptop
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