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  • FIRST POST
    • crimineaux
    • By crimineaux 15th Jun 17, 7:28 PM
    • 13Posts
    • 4Thanks
    crimineaux
    Harrassed by parking company though I did pay to park & proved it, please help
    • #1
    • 15th Jun 17, 7:28 PM
    Harrassed by parking company though I did pay to park & proved it, please help 15th Jun 17 at 7:28 PM
    Hi all, long time lurker and rare poster here. I'm hoping someone can help as I'm getting some scary nasty letters from a parking company.

    I paid via text to park in their car park, unfortunately I gave the reg number of my old car in a daft moment. I didn't realise until I got a letter from them. I replied explaining that I had paid, I had parked one vehicle in one space on the day and time I had paid for but had made an error entering my reg. I sent them evidence including text confirmation and phone records to prove they weren't at all out of pocket.

    They have decided to come after me for a lot of money, and have gotten to the point of sending a solicitor's letter. This is horrible and unfair and scary.

    I recently read Megan French's article on MSE about keeping old tickets to prove things in these situations - however I DID have the evidence, used it to prove my case and they're still harassing me. Please can someone help me, I've never broken the law in my life and this is a horrible situation. The parking was done via Starpark. Thank you to anyone who reads this.
Page 1
    • Quentin
    • By Quentin 15th Jun 17, 7:37 PM
    • 33,539 Posts
    • 17,432 Thanks
    Quentin
    • #2
    • 15th Jun 17, 7:37 PM
    • #2
    • 15th Jun 17, 7:37 PM
    You still haven't broken any laws.

    Give up on the mse "official" advice and spend time reading this up in the newbies FAQ thread near the top of the forum.

    All you need to know about the process is there.

    Establish where you are in the process (appeal/debt collectors etc) and follow the advice
    • Umkomaas
    • By Umkomaas 15th Jun 17, 9:34 PM
    • 15,927 Posts
    • 24,710 Thanks
    Umkomaas
    • #3
    • 15th Jun 17, 9:34 PM
    • #3
    • 15th Jun 17, 9:34 PM
    Which parking company, otherwise you're expecting us to advise with blinkers on. There are different tactics to employ depending on which PPC, which ATA they belong to and how litigious (or not) they are.

    They have decided to come after me for a lot of money, and have gotten to the point of sending a solicitor's letter. This is horrible and unfair and scary.
    How 'scary' are these letters? Kidnapping your children? Murdering a relative? Blowing up your house? Hit man coming for you?

    How much is this 'lot of money'?
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 15th Jun 17, 9:35 PM
    • 51,787 Posts
    • 65,410 Thanks
    Coupon-mad
    • #4
    • 15th Jun 17, 9:35 PM
    • #4
    • 15th Jun 17, 9:35 PM
    Welcome to the forum! We know how to beat such scammers.

    Please read 'NEWBIES PLEASE READ THESE FAQS FIRST'. It's not that scary ignoring a PPC! And beating them in court is something reported here every week. If the 'solicitor' is Gladstones or Wright Hassall, have a laugh and search the forum for them, and for the parking firm. Read the NEWBIES thread first.

    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Geoff1963
    • By Geoff1963 15th Jun 17, 11:17 PM
    • 1,056 Posts
    • 679 Thanks
    Geoff1963
    • #5
    • 15th Jun 17, 11:17 PM
    • #5
    • 15th Jun 17, 11:17 PM
    I once drove into an NCP car park, which recognised my car reg, because I had paid on line ; stayed for few minutes, then drove out. All nice and easy.

    Except I hadn't paid on line, and whoever had, probably got billed.
    I sent NCP a cheque for £4, which they cashed, but they never explained what happened.
    • crimineaux
    • By crimineaux 9th Nov 17, 8:11 PM
    • 13 Posts
    • 4 Thanks
    crimineaux
    • #6
    • 9th Nov 17, 8:11 PM
    • #6
    • 9th Nov 17, 8:11 PM
    Hi again. I thought this had gone away as I had heard nothing for ages but have now received a new letter. I have read the stickied posts but still have a specific question which I tried asking in another thread but was told to take it back here. I have pasted it below, please could someone help me.

    I have received a claim form from CCBC, however I didn't see the letter in my mail box (had slipped inside some local gazette thing) and now I am just over a week beyond the 14 days they say I have to appeal. Can anyone tell me what to do in this situation please?

    EDIT: Having done more reading, I keep seeing PoCs mentioned, I am yet to receive any such thing so I guess I have 14 days after I get that to respond? Is that correct? If I never get a PoC is that this thing done?
    Last edited by crimineaux; 09-11-2017 at 8:23 PM.
    • Coupon-mad
    • By Coupon-mad 9th Nov 17, 8:24 PM
    • 51,787 Posts
    • 65,410 Thanks
    Coupon-mad
    • #7
    • 9th Nov 17, 8:24 PM
    • #7
    • 9th Nov 17, 8:24 PM
    What makes you think a court claim tells you that you can 'appeal'? You can't appeal now. You must acknowledge the POC on MCOL if they've arrived. Then - separately - you must defend the claim, but again, only if POC have arrived.

    You need to read the NEWBIES thread post #2.

    The ONLY time not to do that yet is if it's Civil Enforcement Ltd (CEL) and it says 'particulars of claim to follow' on the left of the front page of the claim. But you will see that when you read the second post of the NEWBIES FAQs thread.

    Then come back and tell us you've followed our guide, and (edited as you've just said it's CEL) are ready to make the complaints to CEL and the CCBC (keep the envelope the POC arrive in!).
    Last edited by Coupon-mad; 09-11-2017 at 9:10 PM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • KeithP
    • By KeithP 9th Nov 17, 8:30 PM
    • 4,757 Posts
    • 3,107 Thanks
    KeithP
    • #8
    • 9th Nov 17, 8:30 PM
    • #8
    • 9th Nov 17, 8:30 PM
    Having done more reading, I keep seeing PoCs mentioned, I am yet to receive any such thing so I guess I have 14 days after I get that to respond? Is that correct? If I never get a PoC is that this thing done?
    Originally posted by crimineaux
    PoC = Particulars of Claim.

    What exactly does it say in that box on the claim form?

    P.s. don't bother answering that until you have acknowledged service as advised by Coupon Mad. That is your top priority.
    .
    • Quentin
    • By Quentin 9th Nov 17, 8:36 PM
    • 33,539 Posts
    • 17,432 Thanks
    Quentin
    • #9
    • 9th Nov 17, 8:36 PM
    • #9
    • 9th Nov 17, 8:36 PM

    I have received a claim form from CCBC, however I didn't see the letter in my mail box (had slipped inside some local gazette thing) and now I am just over a week beyond the 14 days they say I have to appeal....
    Originally posted by crimineaux
    Do you mean you are 7 days too late to reply to the claim?


    In which case there may be consequences already!


    Please confirm
    • crimineaux
    • By crimineaux 9th Nov 17, 8:42 PM
    • 13 Posts
    • 4 Thanks
    crimineaux
    Thank you for your reply Coupon-Mad. Sorry I used the word 'appeal', I wrote this in a bit of a panic and I guess I should have said 'respond'.

    It is CEL but all it says in the bottom left front page is 'Particulars of Claim' and then in a box underneath a little description of what money they want. Is that is for the PoC? It sounds like they're not going to send anything else but I'm finding this all very tricky and confusing so sorry if this is a dumb question.

    Also I think I'm reading the post you referred to but I don't know what AOS is and all I can see in that post is 'Don't do the AOS yet'... Sorry I'm really struggling to make sense of this. Thanks again for responding to me.
    • crimineaux
    • By crimineaux 9th Nov 17, 8:44 PM
    • 13 Posts
    • 4 Thanks
    crimineaux
    Do you mean you are 7 days too late to reply to the claim?


    In which case there may be consequences already!


    Please confirm
    Originally posted by Quentin
    The issue date on the letter is 10th Oct 2017. So I worked it out as 5 days on from that, plus 14 days. But here I am on 9th Nov having not replied at all.
    • Ryandavis1959
    • By Ryandavis1959 9th Nov 17, 8:46 PM
    • 170 Posts
    • 49 Thanks
    Ryandavis1959
    Sounds like you may already have a default judgment on its way to you if you are on day 21.

    Why didn’t you appeal to POPLA? The parking firm will have given you a POPLA code with their rejection.

    If you do have a default judgment you should either pay it now to avoid a CCJ, or look into getting it set aside.

    Either way you need to urgently check if you still have time to acknowledge the claim.
    • Coupon-mad
    • By Coupon-mad 9th Nov 17, 8:49 PM
    • 51,787 Posts
    • 65,410 Thanks
    Coupon-mad
    The issue date on the letter is 10th Oct 2017. So I worked it out as 5 days on from that, plus 14 days. But here I am on 9th Nov having not replied at all.
    Originally posted by crimineaux
    Can you answer my question about which firm this is, please.

    And tell us when you've done the AOS online, assuming the POC were stated in the claim.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Quentin
    • By Quentin 9th Nov 17, 8:50 PM
    • 33,539 Posts
    • 17,432 Thanks
    Quentin
    The issue date on the letter is 10th Oct 2017. So I worked it out as 5 days on from that, plus 14 days. But here I am on 9th Nov having not replied at all.
    Originally posted by crimineaux
    You may already have a ccj against you!


    (The claimant can ask for judgement in default as soon as the 14 days to reply have passed)


    Try a credit agency and see if you have a ccj against you
    Last edited by Quentin; 09-11-2017 at 9:21 PM.
    • crimineaux
    • By crimineaux 9th Nov 17, 8:55 PM
    • 13 Posts
    • 4 Thanks
    crimineaux
    Can you answer my question about which firm this is, please.

    And tell us when you've done the AOS online, assuming the POC were stated in the claim.
    Originally posted by Coupon-mad
    I'm away from home at the minute, the letter I've got with me from Wright and Hassall says they were instructed by ZZPS. I assume that is the parking firm.

    Does AOS mean Acknowledgement of Service and is that what I need to do on MCOL please? The acronyms don't mean anything to me, having looked on the newbies post the only one for AOS is:

    AOS = Approved Operator Scheme of an Accredited Trade Association such as the BPA (or the new one, the IPC). Only AOS members can get DVLA data.
    • Redx
    • By Redx 9th Nov 17, 8:55 PM
    • 16,923 Posts
    • 21,046 Thanks
    Redx
    I would have thought that this claim was from CEL as it says STARPARK in an early post

    Civil Enforcement Limited also t/as Starpark & Creative Car Park & Parksolve

    therefore it may well say PARTICULARS OF CLAIM TO FOLLOW with 14 days

    if it does, have they arrived yet ?

    if so , dates on POC and date on the actual envelope please

    POC is Particulars Of Claim

    AOS is Acknowledgement Of Service

    MCOL is Money Claim On Line (in the newbies thread , post #5)
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • crimineaux
    • By crimineaux 9th Nov 17, 9:00 PM
    • 13 Posts
    • 4 Thanks
    crimineaux
    I would have thought that this claim was from CEL as it says STARPARK in an early post

    Civil Enforcement Limited also t/as Starpark & Creative Car Park & Parksolve

    therefore it may well say PARTICULARS OF CLAIM TO FOLLOW with 14 days

    if it does, have they arrived yet ?

    if so , dates on POC and date on the actual envelope please

    POC is Particulars Of Claim

    AOS is Acknowledgement Of Service

    MCOL is Money Claim On Line (in the newbies thread , post #5)
    Originally posted by Redx
    Thank you, yes you're right it was Starpark. Apparently ZZPS have instructed CEL to pursue this though.

    On the front of the claim form it says Particulars of Claim and below lists a date, ref no and amount.
    • Redx
    • By Redx 9th Nov 17, 9:01 PM
    • 16,923 Posts
    • 21,046 Thanks
    Redx
    ZZPS are debt collectors and have no say in the matter

    CEL is the parent company of Starpark

    I would have thought that CEL issued the MCOL via Northampton

    so we need to know about the POC etc as well as who paid for the court claim

    does it say POC TO FOLLOW WITHIN 14 DAYS ?
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Umkomaas
    • By Umkomaas 9th Nov 17, 9:01 PM
    • 15,927 Posts
    • 24,710 Thanks
    Umkomaas
    I think this OP has lost valuable time/advice by disappearing for almost 5 months, until reappearing just an hour ago. He needs to answer questions when asked, otherwise we’re all guessing.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 9th Nov 17, 9:06 PM
    • 51,787 Posts
    • 65,410 Thanks
    Coupon-mad
    I already told you that the NEWBIES thread tells you NOT to do an AOS or defence if it's a claim form that says ''POC to follow''. So do NOT do the AOS or defence yet.

    Read other CEL threads. You are not out of time.

    At home, has the POC just arrived last week, like in the hundreds of other threads exactly the same as yours? Have you even read other CEL threads and the NEWBIES thread post #2?

    KEEP the envelope the POC arrive in. You'll have seen from other CEL threads, you need the envelope.
    Last edited by Coupon-mad; 09-11-2017 at 9:11 PM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

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