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  • FIRST POST
    • evherkes
    • By evherkes 15th Jun 17, 2:14 PM
    • 55Posts
    • 16Thanks
    evherkes
    Spoilt Cake
    • #1
    • 15th Jun 17, 2:14 PM
    Spoilt Cake 15th Jun 17 at 2:14 PM
    Hi everyone,



    So we've just had our wedding, which was amazing, however, the bottom tier of our cake collapsed and caused the other tiers to crack. I sent a balanced email to the cake maker:

    I am just getting in touch with you following our wedding on DATE at VENUE. I wasn’t present when you arrived with the cake but was told by venue staff that the bottom tier collapsed and that you had accepted and acknowledged this and as a result the remaining three higher tiers were also all cracked and damaged as a result. I’ve attached the photos for your reference in which it shows cracks, damage and the icing shapeless in places. In addition, the largest tier was to be white chocolate and raspberry, however, from the tasting we attended at yours to the bottom tier (that in part was kept) was vastly different in taste and visually and in no way similar, the bottom tier we would compare and liken to a Victoria sponge. We chose the white chocolate and raspberry for our bottom tier as this was our favourite and feel thoroughly disappointed with the product received which does not give rise to our expectations having met and discussed the end product with you.

    As I am sure you will understand a wedding is a huge, important and symbolic day for any couple and their family, as it only comes around once, and that as a result most couples (like us) paid out huge amounts for a photographer too in order to capture every possible moment of our day and worked hard to make sure that every little touch is how we want it.

    We have been left feeling upset and disappointed about the cake, especially given the significance of the cake which is also used as a centrepiece, photo opportunity and symbolic with weddings so I am surprised that you have not been in touch with us since our wedding in order to seek a way forward on your thoughts to rectify this.

    Please could I ask that you contact us in order to discuss a way that the above can be rectified as we recognise that it is important to address these issues with you directly in the first instance.


    This is the response we've received:




    I am really sorry for what has happened, I will attach the image to how it was decorated. Unfortunately because of the hot weather white transport the bottom tier collapsed. And because of the time short, I could not re do your cake. In such situations we would re decorate your cake . I am more than happy to refund you £80.00 as a compensation. This is the first time we have had this kind of situation.

    The bottom tier was white chocolate and raspberry with white chocolate chunks covered in white chocolate ganache. Because of the weather being hot and causing the ganache to get very soft, could result in a different taste.

    I deeply apologise for what has happened, and completely understand where you are coming from. As we were short of time , we could not redecorate the cake. I had gone back home to get all my decorating equipment and materials.


    Please let me know if you are ok to accept a refund of £80.00 as a compensation for weather conditions causing the cake to collapse.



    We paid £300 for our cake and this isn't even a third off. I'm really disappointed as every tier was spoilt as a result and the bottom tier (of what was saved) had no raspberries in it so in my eyes it isn't just "a change in flavour due to temperature". Our wedding was on Sunday morning so it was not above 20C by this time.



    Could anyone kindly advise me on their thoughts around this?



    Thank you,



    Em
    Emily
Page 7
    • Rosemary7391
    • By Rosemary7391 17th Jun 17, 4:54 PM
    • 1,755 Posts
    • 3,057 Thanks
    Rosemary7391
    OMG there's a nurses' 'poo cake'!
    Originally posted by hazyjo
    Some people can make almost anything out of sugar - and will...
    Me escondo detras de mi lengua... tengo miedo de que me entiendas... pero me gustara que me entendases ¡Ayudame!
    • notanewuser
    • By notanewuser 17th Jun 17, 5:21 PM
    • 8,001 Posts
    • 13,912 Thanks
    notanewuser
    Sorry, but, only when you're there I bet.

    I love me some cake, and I think some beautifully decorated wedding cakes are real works of art, but nobody actually still talks about a cake they ate 13 years ago unless it was radioactive and gave them superhero powers.
    Originally posted by Red-Squirrel
    Believe me, it wasn't your run of the mill cake for lots of reasons. I get messages from people asking me to send a photo of it, so not only when I'm there.
    Trying to be a man is a waste of a woman
    • Gloomendoom
    • By Gloomendoom 17th Jun 17, 6:48 PM
    • 12,417 Posts
    • 16,593 Thanks
    Gloomendoom
    Sorry, but, only when you're there I bet.

    I love me some cake, and I think some beautifully decorated wedding cakes are real works of art, but nobody actually still talks about a cake they ate 13 years ago unless it was radioactive and gave them superhero powers.
    Originally posted by Red-Squirrel
    They might if they knew it cost 900 quid.

    At that price, I would be asking for compo if it didn't give my guests superhero powers.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • Pollycat
    • By Pollycat 17th Jun 17, 7:13 PM
    • 17,046 Posts
    • 43,037 Thanks
    Pollycat
    Believe me, it wasn't your run of the mill cake for lots of reasons. I get messages from people asking me to send a photo of it, so not only when I'm there.
    Originally posted by notanewuser
    Any chance of a photo?
    You've piqued my interest.
    • notanewuser
    • By notanewuser 17th Jun 17, 9:07 PM
    • 8,001 Posts
    • 13,912 Thanks
    notanewuser
    Too outing. It was a lot like the "forever" cake in the gallery though.

    https://www.choccywoccydoodah.com/bespoke-cakes.html/
    Trying to be a man is a waste of a woman
    • Callie22
    • By Callie22 17th Jun 17, 9:47 PM
    • 2,802 Posts
    • 7,670 Thanks
    Callie22
    If you've got time it's always worth falling down the rabbit hole that is Cake Wrecks. The baby shower cakes are just ... horrifying ...
    Last edited by MSE ForumTeam3; 18-06-2017 at 1:01 PM. Reason: Quoting deleted post
    • Pollycat
    • By Pollycat 18th Jun 17, 7:10 AM
    • 17,046 Posts
    • 43,037 Thanks
    Pollycat
    Too outing. It was a lot like the "forever" cake in the gallery though.

    https://www.choccywoccydoodah.com/bespoke-cakes.html/
    Originally posted by notanewuser
    Jeez!
    They aren't cakes - they're works of art!
    • meer53
    • By meer53 18th Jun 17, 9:08 AM
    • 8,772 Posts
    • 12,743 Thanks
    meer53
    Jeez!
    They aren't cakes - they're works of art!
    Originally posted by Pollycat
    I always think "less is more" they are waay too fussy for me ! Very well made though, i can see why they're so expensive.
    • Pollycat
    • By Pollycat 18th Jun 17, 9:13 AM
    • 17,046 Posts
    • 43,037 Thanks
    Pollycat
    I always think "less is more" they are waay too fussy for me ! Very well made though, i can see why they're so expensive.
    Originally posted by meer53
    Too fussy for me too - and I can't imagine how you'd go about cutting them - but I can appreciate the skill.

    The detail on the Eros cake - especially the pomegranate - is gob-smacking.
    • GwylimT
    • By GwylimT 18th Jun 17, 10:08 AM
    • 5,740 Posts
    • 10,689 Thanks
    GwylimT
    I always think "less is more" they are waay too fussy for me ! Very well made though, i can see why they're so expensive.
    Originally posted by meer53
    Me too, I can't stand a gaudy food item, probably due to the fact that we have a lot of travellers in the family.
    • notanewuser
    • By notanewuser 18th Jun 17, 10:21 AM
    • 8,001 Posts
    • 13,912 Thanks
    notanewuser
    Every other aspect of the wedding was very simple - dress, flowers, meal etc. So the cake was a real centrepiece. We only used a quarter of it on the day and the rest froze beautifully, with some coming out for DH's 30th, then mine and then our 5th anniversary. We scoffed the rest in the early days of being parents. And it still tasted perfect.

    Something of an investment!
    Trying to be a man is a waste of a woman
    • Pollycat
    • By Pollycat 18th Jun 17, 10:23 AM
    • 17,046 Posts
    • 43,037 Thanks
    Pollycat
    Every other aspect of the wedding was very simple - dress, flowers, meal etc. So the cake was a real centrepiece. We only used a quarter of it on the day and the rest froze beautifully, with some coming out for DH's 30th, then mine and then our 5th anniversary. We scoffed the rest in the early days of being parents. And it still tasted perfect.

    Something of an investment!
    Originally posted by notanewuser
    And at the end of the day - it was your choice and your money.
    • Gloomendoom
    • By Gloomendoom 18th Jun 17, 10:34 AM
    • 12,417 Posts
    • 16,593 Thanks
    Gloomendoom
    I always think "less is more" they are waay too fussy for me ! Very well made though, i can see why they're so expensive.
    Originally posted by meer53
    Not my cup of tea at all.

    The world would be a boring place if we all liked the same things though.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • Gloomendoom
    • By Gloomendoom 18th Jun 17, 10:35 AM
    • 12,417 Posts
    • 16,593 Thanks
    Gloomendoom
    Something of an investment!
    Originally posted by notanewuser
    What's it worth now?
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • f.o.d.
    • By f.o.d. 18th Jun 17, 10:58 AM
    • 56 Posts
    • 52 Thanks
    f.o.d.
    Presumably, they asked you to model for it?
    Originally posted by NeilCr
    Ha, doubt if they've got enough self-raising
    • f.o.d.
    • By f.o.d. 18th Jun 17, 11:01 AM
    • 56 Posts
    • 52 Thanks
    f.o.d.
    Me too, I can't stand a gaudy food item, probably due to the fact that we have a lot of travellers in the family.
    Originally posted by GwylimT
    Travellers as well, eh?

    Welsh, Swedish, Indian, British, disabled, and now romanies. They tick every box, your family. Are you still emigrating, by the way? You did say you were going "in June"

    Something about this country was being too nasty towards your disabled wife.
    • GwylimT
    • By GwylimT 18th Jun 17, 11:04 AM
    • 5,740 Posts
    • 10,689 Thanks
    GwylimT
    I have started my lovely six months of gardening leave, our move is just three weeks away now which is very exciting, especially when you pretend for a few moments that you don't have half a home left to pack away!
    Last edited by MSE ForumTeam3; 18-06-2017 at 1:00 PM. Reason: Quoting deleted post
    • sweetbabu
    • By sweetbabu 18th Jun 17, 12:31 PM
    • 160 Posts
    • 122 Thanks
    sweetbabu
    I wish to thank the OP; this thread kept me entertained during night feeds.

    There is absolutely nothing wrong with cutting costs and using a cheaper baker/florist/hair and makeup artist or nail tech/buying a knockoff dress from China as long as you are realistic in your expectations. Although, obviously, its not always a case of buy cheap, buy twice, in most cases, you will not get anything like the quality of fabric/products/craftsmanship that you would by going to a reputable professional.

    Being spiteful and nasty in any social media accounts opens yourself up to the possibility of a lovely libel claim.

    Yes, there probably was a failure of customer service in not phoning to tell you, but you took your chances and chose to use a hobbyist. Aa a rough breakdown, each tier cost £75 and you've been offered £80. Either take the money or ask for more.

    Seriously, stop being such a bridezilla and let yourself enjoy life with your new husband. You can buy a cake any time, but you won't get these early days back.
    • notanewuser
    • By notanewuser 18th Jun 17, 12:31 PM
    • 8,001 Posts
    • 13,912 Thanks
    notanewuser
    What's it worth now?
    Originally posted by Gloomendoom
    The photos and memories are priceless.
    Trying to be a man is a waste of a woman
    • TBagpuss
    • By TBagpuss 19th Jun 17, 2:18 PM
    • 5,654 Posts
    • 7,404 Thanks
    TBagpuss
    £300 for a cake?? I'm in the wrong job..!
    Originally posted by Clowns and Jugglers
    I made one tier of the cake or my sister's wedding - it cost me around £40 just for the ingredients. admittedly that was a fruit cake, so more expensive than if you have sponge. but I would guess for a professional baker there is more pressure if it is not a fruit cake, as they don't keep as well so you have to make it closer to the time and with less chance to correct errors, and of course fruitcake is much better as a construction material if you want something that will bear the weight of your cieing and decoration!

    Obviously I wasn't charging my sister andbrother in law, but if you were doing it professionally, you'd factor in the cost of your time and equipment as well as the ingredients, plus a margin for profit, and it adds up pretty fast!
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