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  • FIRST POST
    • evherkes
    • By evherkes 15th Jun 17, 2:14 PM
    • 55Posts
    • 16Thanks
    evherkes
    Spoilt Cake
    • #1
    • 15th Jun 17, 2:14 PM
    Spoilt Cake 15th Jun 17 at 2:14 PM
    Hi everyone,



    So we've just had our wedding, which was amazing, however, the bottom tier of our cake collapsed and caused the other tiers to crack. I sent a balanced email to the cake maker:

    I am just getting in touch with you following our wedding on DATE at VENUE. I wasn’t present when you arrived with the cake but was told by venue staff that the bottom tier collapsed and that you had accepted and acknowledged this and as a result the remaining three higher tiers were also all cracked and damaged as a result. I’ve attached the photos for your reference in which it shows cracks, damage and the icing shapeless in places. In addition, the largest tier was to be white chocolate and raspberry, however, from the tasting we attended at yours to the bottom tier (that in part was kept) was vastly different in taste and visually and in no way similar, the bottom tier we would compare and liken to a Victoria sponge. We chose the white chocolate and raspberry for our bottom tier as this was our favourite and feel thoroughly disappointed with the product received which does not give rise to our expectations having met and discussed the end product with you.

    As I am sure you will understand a wedding is a huge, important and symbolic day for any couple and their family, as it only comes around once, and that as a result most couples (like us) paid out huge amounts for a photographer too in order to capture every possible moment of our day and worked hard to make sure that every little touch is how we want it.

    We have been left feeling upset and disappointed about the cake, especially given the significance of the cake which is also used as a centrepiece, photo opportunity and symbolic with weddings so I am surprised that you have not been in touch with us since our wedding in order to seek a way forward on your thoughts to rectify this.

    Please could I ask that you contact us in order to discuss a way that the above can be rectified as we recognise that it is important to address these issues with you directly in the first instance.


    This is the response we've received:




    I am really sorry for what has happened, I will attach the image to how it was decorated. Unfortunately because of the hot weather white transport the bottom tier collapsed. And because of the time short, I could not re do your cake. In such situations we would re decorate your cake . I am more than happy to refund you £80.00 as a compensation. This is the first time we have had this kind of situation.

    The bottom tier was white chocolate and raspberry with white chocolate chunks covered in white chocolate ganache. Because of the weather being hot and causing the ganache to get very soft, could result in a different taste.

    I deeply apologise for what has happened, and completely understand where you are coming from. As we were short of time , we could not redecorate the cake. I had gone back home to get all my decorating equipment and materials.


    Please let me know if you are ok to accept a refund of £80.00 as a compensation for weather conditions causing the cake to collapse.



    We paid £300 for our cake and this isn't even a third off. I'm really disappointed as every tier was spoilt as a result and the bottom tier (of what was saved) had no raspberries in it so in my eyes it isn't just "a change in flavour due to temperature". Our wedding was on Sunday morning so it was not above 20C by this time.



    Could anyone kindly advise me on their thoughts around this?



    Thank you,



    Em
    Emily
Page 6
    • notanewuser
    • By notanewuser 16th Jun 17, 8:01 PM
    • 8,001 Posts
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    notanewuser
    Could someone enlighten me, as I've never even thought about what a wedding cake would cost... how much do people normally pay for them?

    £300 sounds like a lot of money to me!
    Originally posted by Clowns and Jugglers
    Mine was about £900 (significantly more than my dress). It was worth every single penny.

    I've made cakes for weddings and I'd charge more than £300 for a 3 tier cake.
    Trying to be a man is a waste of a woman
    • GlasweJen
    • By GlasweJen 16th Jun 17, 8:15 PM
    • 6,087 Posts
    • 10,967 Thanks
    GlasweJen
    You're joking, right? WTF is treenjt anyway?

    We got a three tier fruit cake. It didn't look quite like we expected but, hey ho, it's a cake. It tasted fine. Not that there was much left.
    Originally posted by Gloomendoom
    Yeah it's tree nut, I'm severely allergic so fruit cake is an absolute no for me. Even if we managed to get a guaranteed nut free fruit mix we couldn't ice it traditionally with marzipan. My cousin is also severely allergic to peanuts, can't even be in the same room as one so we needed a bakery that would guarantee no cross contamination. I didn't fancy landing in hospital on my wedding day.

    Food was a big part of our wedding, we are big food people from 2 cultures that really value food and our wedding reflected that. Our cake was supposed to serve 250 people (wedding for 100), we had 100 people worth of cheese as our other cake, we gave out little boxes so people could take a piece of one layer to have at the wedding and take another piece home or take home cheese for later as we served meat as the main and we have family who still keep kosher. My gran called my mum a couple days later asking if we had any cake left because she wanted more and there was none! We literally had enough for my in laws to serve with tea for 8 the next day, box 3 pieces up for terminal relatives who couldn't make it and that was it.

    We missed out stuff that wasn't important to us that other people had, chair covers, aisle runners and decor like that as our venue was nice enough without all that.
    Bounts, Quidco, Shop and Scan, Receipt Hog, Costco Cashback, Debit card cashback

    NOT BUYING IT
    (unless it's on offer and can get my loyalty points)
    • Rosemary7391
    • By Rosemary7391 16th Jun 17, 9:37 PM
    • 1,620 Posts
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    Rosemary7391
    They do indeed ... To be fair, if it's not something you've 'studied' then it's probably not something you'd know about, but having looked at the pictures it does look like the bottom tier was dowelled, but my guess is that wasn't done properly (and to me it looks like it's been transported stacked, which is just daft). Looking at the pictures with a professional eye, it's not a very good job - the fondant icing is lumpy and chipped, the tiers aren't spaced evenly and it's not been finished neatly. It isn't a very professional job. I get that £300 isn't top dollar pricing but ultimately if you're charging for a job the expectation is that it'll be a bit more than just adequate. That really isn't. If I were the baker in this case I'd offer a refund and an apology, but that's more about my professional pride!
    Originally posted by Callie22
    To me it looks much like my first attempt at a stacked cake! Which got fed to my colleagues as it was just me having a first go. I had the sense to cover up the worst with piping/decorations though...

    If the OP is still reading - divide the price by the number of people and ask yourself if it was a fair price per person. That might help the perspective a bit? Compare to a McDonald's dessert, a muffin in a cafe and some fancy pretty dessert at a nice restaurant perhaps?
    Me escondo detras de mi lengua... tengo miedo de que me entiendas... pero me gustara que me entendases ¡Ayudame!
    • G4.
    • By G4. 17th Jun 17, 9:38 AM
    • 16 Posts
    • 20 Thanks
    G4.
    Mine was about £900 (significantly more than my dress). It was worth every single penny.

    I've made cakes for weddings and I'd charge more than £300 for a 3 tier cake.
    Originally posted by notanewuser
    Anyone who'd pay £900 for a flippin cake has got more money than sense!

    (Speaking on a money saving website )
    • G4.
    • By G4. 17th Jun 17, 9:39 AM
    • 16 Posts
    • 20 Thanks
    G4.
    We paid £500 and got: custom design, guaranteed allergy (treenjt and peanut) friendly, 4 tiers all different flavours (our tiers were all the same size due to design), transport in refrigerated van and 2 gluten free cupcakes.
    Originally posted by GlasweJen
    That's fair enough. Got to cater for all the trendy allergies, etc nowadays, which is probably a lot of extra work for the caterer. I hope yours looked better than the OPs
    • Pollycat
    • By Pollycat 17th Jun 17, 9:46 AM
    • 16,623 Posts
    • 41,679 Thanks
    Pollycat
    That's fair enough. Got to cater for all the trendy allergies, etc nowadays, which is probably a lot of extra work for the caterer. I hope yours looked better than the OPs
    Originally posted by G4.
    You've clearly never seen anyone go into anaphylactic shock because they've been exposed to some foodstuff that they have a severe (trendy) allergy to.

    Welcome to MSE, by the way.
    • GwylimT
    • By GwylimT 17th Jun 17, 11:01 AM
    • 5,703 Posts
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    GwylimT
    Seeing your two year old unable to breathe after administering two adrenaline shots and waiting for an ambulance is absolutely terrifying, if we weren't a stones throw from an open GP surgery who performed an emergency tracheostomy she would have died in the 15 minute wait for the ambulance.

    We are a 100% nut free household, she came into contact with nuts when her grandmother held her hand after she had eaten peanuts earlier in the day, we later discovered she had been making light about her allergy, she didn't even change her ways after this, so she was no longer allowed near my daughter as she would lie about having eaten nuts etc!
    Last edited by MSE ForumTeam5; 17-06-2017 at 12:00 PM. Reason: Quoting deleted post
    • Rosemary7391
    • By Rosemary7391 17th Jun 17, 11:02 AM
    • 1,620 Posts
    • 2,811 Thanks
    Rosemary7391
    Anyone who'd pay £900 for a flippin cake has got more money than sense!

    (Speaking on a money saving website )
    Originally posted by G4.
    I dunno. £900 for a cake that's dessert for 200 folks and a piece of art into the bargain seems pretty reasonable to me! And some cakes are really beautiful (and those flowers - they're made out of sugar!). It depends on what matters to you. Sure, functional tasty cake costs a lot less, but there's a fair amount of time and skill in just getting from "tasty cake" to blank canvas, then however much time that goes into the decoration.. and they're not going to do that for minimum wage !
    Me escondo detras de mi lengua... tengo miedo de que me entiendas... pero me gustara que me entendases ¡Ayudame!
    • G4.
    • By G4. 17th Jun 17, 11:05 AM
    • 16 Posts
    • 20 Thanks
    G4.
    Seeing your two year old unable to breathe after administering two adrenaline shots and waiting for an ambulance is absolutely terrifying, if we weren't a stones throw from an open GP surgery who performed an emergency tracheostomy she would have died in the 15 minute wait for the ambulance.

    We are a 100% nut free household, she came into contact with nuts when her grandmother held her hand after she had eaten peanuts earlier in the day, we later discovered she had been making light about her allergy, she didn't even change her ways after this, so she was no longer allowed near my daughter as she would lie about having eaten nuts etc!
    Originally posted by GwylimT
    Do you know, I had a feeling you might have a dramatic story to add to the discussion.
    • warehouse
    • By warehouse 17th Jun 17, 11:14 AM
    • 2,902 Posts
    • 5,413 Thanks
    warehouse
    OK I get that people are saying that it's just a cake, just a single day etc etc. So what if the photos had turned out awful? Just accept that too?

    OP, the cake was a disaster. I'd be after a full refund.
    Pants
    • GlasweJen
    • By GlasweJen 17th Jun 17, 11:33 AM
    • 6,087 Posts
    • 10,967 Thanks
    GlasweJen
    Both myself and my cousin have anaphylactic reactions to our respective allergy nuts. I've got a nice tracheotomy scar from my first reaction (didn't know what was happening, I was 19 and out myself). Absolutely didn't want to attend A&E on my wedding day but thanks for assuming that I'm an idiot with a food intolerance. I assume you're ok with me thinking you're a crass pish head?

    ETA men have allergies too btw
    Last edited by MSE ForumTeam5; 17-06-2017 at 12:01 PM. Reason: Quoting deleted post
    Bounts, Quidco, Shop and Scan, Receipt Hog, Costco Cashback, Debit card cashback

    NOT BUYING IT
    (unless it's on offer and can get my loyalty points)
    • Pollycat
    • By Pollycat 17th Jun 17, 12:25 PM
    • 16,623 Posts
    • 41,679 Thanks
    Pollycat
    Both myself and my cousin have anaphylactic reactions to our respective allergy nuts. I've got a nice tracheotomy scar from my first reaction (didn't know what was happening, I was 19 and out myself). Absolutely didn't want to attend A&E on my wedding day but thanks for assuming that I'm an idiot with a food intolerance. I assume you're ok with me thinking you're a crass pish head?

    ETA men have allergies too btw
    Originally posted by GlasweJen
    That poster has been PPRd.
    It was clear from his/her posts that it was a poster who had previously been PPRd and was specifically posting in a manner intended to cause trouble.

    Pretty short life span.
    • -taff
    • By -taff 17th Jun 17, 1:07 PM
    • 7,125 Posts
    • 4,527 Thanks
    -taff
    I don't have anything constructive to say beyond

    a) chocolate goes soft in warm weather [it is probably forgiveable to contemplate chocolate as the weather in this country is not genrally remakred on for it's heat-wave potential]

    b) raspberries are not known for their load bearing properties [this unfortunately is true in all countries. It's not known as a soft fruit for nothing]

    I believe if the OP had an engineering background this mught have been obvious. However, judging from their posts, they sadly don't possess this education.

    Plus I just wanted to post on the funniest [several] threads I have read in a while.
    • Poor_Single_lady
    • By Poor_Single_lady 17th Jun 17, 2:09 PM
    • 837 Posts
    • 2,967 Thanks
    Poor_Single_lady
    Hahaha
    ridicuolus in the extreme.
    Let it go at the apology, don't take any money. Move on.
    2017- 5 credit cards plus loan
    Overdraft And 1 credit card paid off.

    2018 plans - reduce debt
    • neneromanova
    • By neneromanova 17th Jun 17, 3:19 PM
    • 2,848 Posts
    • 6,812 Thanks
    neneromanova
    Sorry but you paid £300 for that!! I would say ask for 50% back. You did eat it after all so the £150 would more than cover costs for her ingredients and a little of her time. But you definitely overpaid. Did you see any examples of her other cakes?

    And did she explain to you that the bottom tier really needs to be something like fruitcake so it can hold the weight of the top layers better.
    DD1 Born 31st March 2008
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    • notanewuser
    • By notanewuser 17th Jun 17, 3:23 PM
    • 8,001 Posts
    • 13,909 Thanks
    notanewuser
    Anyone who'd pay £900 for a flippin cake has got more money than sense!

    (Speaking on a money saving website )
    Originally posted by G4.
    Like I say, worth every penny. Made professionally by quite a famous firm and still being talked about by guests 13 years on.
    Trying to be a man is a waste of a woman
    • notanewuser
    • By notanewuser 17th Jun 17, 3:24 PM
    • 8,001 Posts
    • 13,909 Thanks
    notanewuser
    And did she explain to you that the bottom tier really needs to be something like fruitcake so it can hold the weight of the top layers better.
    Originally posted by neneromanova
    I made a 6 tier chocolate fudge wedding cake for a friend's wedding, in the height of summer and it didn't collapse. I used strong cake boards and lots of dowels for support. The cake maker the OP used is an idiot.
    Trying to be a man is a waste of a woman
    • f.o.d.
    • By f.o.d. 17th Jun 17, 3:27 PM
    • 56 Posts
    • 52 Thanks
    f.o.d.
    I made a 6 tier chocolate fudge wedding cake for a friend's wedding, in the height of summer and it didn't collapse. I used strong cake boards and lots of dowels for support. The cake maker the OP used is an idiot.
    Originally posted by notanewuser
    Ah but did you try and transport it with the 6 tiers all on top of each other
    • notanewuser
    • By notanewuser 17th Jun 17, 3:40 PM
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    notanewuser
    Ah but did you try and transport it with the 6 tiers all on top of each other
    Originally posted by f.o.d.
    Absolutely not! I even kept my car in the garage the night before so that it would be cool.
    Trying to be a man is a waste of a woman
    • hazyjo
    • By hazyjo 17th Jun 17, 4:37 PM
    • 9,085 Posts
    • 11,366 Thanks
    hazyjo
    I dunno. £900 for a cake that's dessert for 200 folks and a piece of art into the bargain seems pretty reasonable to me! And some cakes are really beautiful
    Originally posted by Rosemary7391
    OMG there's a nurses' 'poo cake'!

    OK I get that people are saying that it's just a cake, just a single day etc etc. So what if the photos had turned out awful? Just accept that too?

    OP, the cake was a disaster. I'd be after a full refund.
    Originally posted by warehouse
    1. The cake was eaten by all so not exactly fully refundable. You couldn't do much with rubbish pics whereas the cake was just ugly from the outside but okay otherwise.

    2. It's more like buying some cheap wedding dress from China on ebay that didn't last the whole day or wasn't the same as a £500k+ wedding dress with cheap material or loads of creases over it. Would you really have much comeback?

    3. If they'd hired an amateur photographer and not a professional, then I think the general advice on here stands - you get what you pay for! I still don't think they'd have a leg to stand on.
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