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  • FIRST POST
    • Jlawson118
    • By Jlawson118 15th Jun 17, 12:16 PM
    • 830Posts
    • 109Thanks
    Jlawson118
    AA Car Genie - Reviews?
    • #1
    • 15th Jun 17, 12:16 PM
    AA Car Genie - Reviews? 15th Jun 17 at 12:16 PM
    I got an email from the AA yesterday advertising their new Car Genie device which was free when paying a yearly subscription fee of £29 which I find very reasonable. So I ordered one

    The device promises to alert you of your battery health, as well as predicting breakdowns before they even occur. Even keeping track of your driving and giving you hints on how to save fuel and things.

    It all sounds too good to be true but I'm looking forward to it arriving within the next few days!

    Does anybody have one? Did it predict an early breakdown or anything?

    MoneySavingExpert.com Insert:

    Join our forumites' AA Car Genie discussion - if you have a question The AA is answering your questions in this discussion below. If you don't have breakdown cover and thinking of getting it read our fully researched Breakdown Cover guide before you do.
    Last edited by MSE Andrea; 24-08-2017 at 10:47 AM.
Page 2
    • Jlawson118
    • By Jlawson118 17th Aug 17, 9:44 AM
    • 830 Posts
    • 109 Thanks
    Jlawson118
    This is wrong. The Car Genie has a SIM card in it and transmits information via mobile data. You can even see where the car is when you're not in it. No BT connection is required. I use my phone hands-free via BT and the device still works perfectly
    Originally posted by alanf1314
    I was just about to reply to all and say that Bluetooth isn't required. My car isn't bluetooth enabled anyway
  • The AA Company Representative
    Car Genie
    I got an email from the AA yesterday advertising their new Car Genie device which was free when paying a yearly subscription fee of £29 which I find very reasonable. So I ordered one

    The device promises to alert you of your battery health, as well as predicting breakdowns before they even occur. Even keeping track of your driving and giving you hints on how to save fuel and things.

    It all sounds too good to be true but I'm looking forward to it arriving within the next few days!

    Does anybody have one? Did it predict an early breakdown or anything?
    Originally posted by Jlawson118

    Hey Jlawson118, we're extremely happy to see you purchased one of our new little gadgets, we've noticed your second comment and see it has already notified you of a slight battery problem. The Eco score is measured by a number of things, we're sure you already do, but drive sensibly and according to the conditions of the road, having good road anticipation and no excessive speeding leads to a better score. You will be given a score for each aspect of driving. We hope this helps.
    Official Company Representative
    I am the official company representative of The AA. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • The AA Company Representative
    Car Genie
    I know nothing about my car so having the AA with me feels like a good thing! It also has additional things over and above breakdown according to the website:


    Knowing your car’s location so you can find it or see if it’s been moved
    Detecting a crash and triggering a call from us to help
    Offering fuel efficiency tips, interactive maps and recording your trips
    Letting you know of any issues through push notifications via the app


    It's only £29 so will give it a try. Seems better than the pain and stress of breaking down
    Originally posted by alanf1314

    Hello Alan, we trust you have your Car Genie now and wanted to check how you're getting on with it? Do you have a favourite feature?
    Official Company Representative
    I am the official company representative of The AA. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • The AA Company Representative
    Car Genie
    Just remember if your phone connects to the car via Bluetooth you'll have to decide which you want to use, this or your phone.
    Originally posted by Nodding Donkey
    Car Genie doesn't connect to Bluetooth to work it will use WIFI or phone data. Customers’ phones will still work as normal, using regular features.
    Official Company Representative
    I am the official company representative of The AA. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Jlawson118
    • By Jlawson118 23rd Aug 17, 2:07 PM
    • 830 Posts
    • 109 Thanks
    Jlawson118
    Hey Jlawson118, we're extremely happy to see you purchased one of our new little gadgets, we've noticed your second comment and see it has already notified you of a slight battery problem. The Eco score is measured by a number of things, we're sure you already do, but drive sensibly and according to the conditions of the road, having good road anticipation and no excessive speeding leads to a better score. You will be given a score for each aspect of driving. We hope this helps.
    Originally posted by The AA Company Representative
    The thing is though, I gave my car a good run from Leeds to Derbyshire a few weeks ago, and it's a good motorway run down there, and a day after that, the car genie alerted me that my battery had low voltage and needed a good run to charge it up..

    I then drove back home from Derbyshire a few days later, sticking to the speed limits, 70mph on both the dual carriageways and on the motorway, I didn't speed up and had cruise control on or the majority of the journey. The last part of the motorway drive had also been cut down to 40mph due to roadworks. My car genie score gave me good scores, apart from speed. I got 62%, which is a let down to say I didn't speed
    • DaveV
    • By DaveV 12th Sep 17, 12:00 PM
    • 2 Posts
    • 0 Thanks
    DaveV
    Parts & Labour breakdown warranty + Car Genie
    One for an AA rep:
    I'm interested in how the Car Genie logging of faults could affect the AA Parts and Labour warranty.
    If you got told by the Genie (or AA via phone call) that there was an issue with the EGR Valve (just an example) and you chose to not get it fixed, due to timing, money or etc, but then car final breaks down for same reason. Would the warranty still cover the work? Or would it be reasoned that you've ignored the issue, voiding the warranty cover?
    • sevenhills
    • By sevenhills 12th Sep 17, 12:22 PM
    • 724 Posts
    • 256 Thanks
    sevenhills
    Its interesting, £29, I assume its mostly automated.

  • The AA Company Representative
    Hi DaveV,

    In regards to your query, if the Car Genie notified you of a fault, we would contact you to arrange for a patrol to attend and access the vehicle. If the car cannot be repaired at the roadside and it is a valid claim against your Parts and Garage cover, we would cover the repair as normal, with the terms and conditions of the product.

    If you ignored the initial prompt from the Car Genie, and the vehicle then broke down due to that fault, this is invalidate the claim.

    We hope this clarifies this situation for you. If you would like any further clarification around this, don't hesitate to contact our Car Genie team on 0800 316 4691.

    Thanks
    Official Company Representative
    I am the official company representative of The AA. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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