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    • TheGoldfish
    • By TheGoldfish 15th Jun 17, 9:34 AM
    • 10Posts
    • 0Thanks
    TheGoldfish
    Harveys suite won't fit
    • #1
    • 15th Jun 17, 9:34 AM
    Harveys suite won't fit 15th Jun 17 at 9:34 AM
    I ordered a 2 seater, armchair and footstool from Harveys which they have tried to deliver today but it won't fit through the doors. I know the t&c's state it is my responsibility to ensure it can fit but that is what I did.

    I originally went to the showroom with the door width measurements but the sales person wasn't interested in these and simply told me the sofa and chair came apart. There was no mention that this wasn't an easy process and that an upholsterer be required.

    The delivery men have taken the items away and I now await a phone call to arrange for an upholsterer. This is something I am not prepared to pay for and don't think I should have to as I was misled in the showroom. Am I within my rights to cancel the order and expect a full refund?
Page 1
    • ess0two
    • By ess0two 15th Jun 17, 9:52 AM
    • 2,882 Posts
    • 3,768 Thanks
    ess0two
    • #2
    • 15th Jun 17, 9:52 AM
    • #2
    • 15th Jun 17, 9:52 AM
    Take it apart yourself, carefully detach stapled cloth from beneath then using a spanner dismantle, had to do this myself.
    Official MR B fan club,dont go............................
    • TheGoldfish
    • By TheGoldfish 15th Jun 17, 10:40 AM
    • 10 Posts
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    TheGoldfish
    • #3
    • 15th Jun 17, 10:40 AM
    • #3
    • 15th Jun 17, 10:40 AM
    Just to update. Harveys are arranging for it to go to my local store who will remove the backs and arrange for delivery and reassemble.

    Thanks for the suggestion of doing the dismantling myself. Even though Harveys are going to do it, it's good to know it's easy just in case I move house at some point. I guess there will be YouTube videos on how to do it.
    • missile
    • By missile 15th Jun 17, 11:03 AM
    • 8,722 Posts
    • 4,189 Thanks
    missile
    • #4
    • 15th Jun 17, 11:03 AM
    • #4
    • 15th Jun 17, 11:03 AM
    What a crock . Never heard of a sofa not going through a door. Find it hard to believe manufacturer did not think of that and design for that issue.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • fewgroats
    • By fewgroats 15th Jun 17, 11:06 AM
    • 244 Posts
    • 136 Thanks
    fewgroats
    • #5
    • 15th Jun 17, 11:06 AM
    • #5
    • 15th Jun 17, 11:06 AM
    We had two armchairs which wouldn't go through the doors. You just have to dismantle them. (They weren't from Harveys.)
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    • Fosterdog
    • By Fosterdog 15th Jun 17, 2:38 PM
    • 2,921 Posts
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    Fosterdog
    • #6
    • 15th Jun 17, 2:38 PM
    • #6
    • 15th Jun 17, 2:38 PM
    What a crock . Never heard of a sofa not going through a door. Find it hard to believe manufacturer did not think of that and design for that issue.
    Originally posted by missile
    It's actually very common, just have a little search of this forum or Google (other search engines are available) and you will find a lot of similar complaints.

    We took the window out to get our sofa in, it was easier than dismantling the sofa.
    • cono1717
    • By cono1717 15th Jun 17, 2:58 PM
    • 559 Posts
    • 366 Thanks
    cono1717
    • #7
    • 15th Jun 17, 2:58 PM
    • #7
    • 15th Jun 17, 2:58 PM
    What a crock . Never heard of a sofa not going through a door. Find it hard to believe manufacturer did not think of that and design for that issue.
    Originally posted by missile
    Worked in DFS as an Administrator. It's actually extremely common. So common in fact that you can request a site visit and one of the delivery team will come out and check to make sure that it will go in.
    • TheGoldfish
    • By TheGoldfish 15th Jun 17, 5:46 PM
    • 10 Posts
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    TheGoldfish
    • #8
    • 15th Jun 17, 5:46 PM
    • #8
    • 15th Jun 17, 5:46 PM
    The sofa and chair are recliners and are quite big but the sales person was adamant it wouldn't be a problem. Had a phone call from Harveys at lunchtime today saying they can take the backs off but it still leaves parts at each end sticking up. They are going to try delivery next Wednesday but I'm not too hopeful.

    Starting to think they are only suitable for property where there is a wide enough side access to wide patio doors at the rear. I live on an estate where it is mostly terraced housing and I would guess at least 80% of the properties are like mine. If furniture isn't designed to be easily dismantled to fit through a standard door then their potential market is limited.
    • wealdroam
    • By wealdroam 15th Jun 17, 6:11 PM
    • 18,375 Posts
    • 15,252 Thanks
    wealdroam
    • #9
    • 15th Jun 17, 6:11 PM
    • #9
    • 15th Jun 17, 6:11 PM
    You can remove the back from most recliner chairs - often with just a simple clip mechanism.

    The whole point of this is to make it easier to fit through doorways.

    I am more than a little surprised that the delivery guys didn't know this.

    Three videos here. More on youtube.
    • TheGoldfish
    • By TheGoldfish 15th Jun 17, 6:30 PM
    • 10 Posts
    • 0 Thanks
    TheGoldfish
    Yep, I've seen the videos and I agree with you. It looks very easy but it is not something I should have to do to receive the items. This is down to Harveys

    The delivery guys simple tried to get the heavily wrapped and protected furniture through the door. They said it didn't come apart and because of this they didn't unwrap it. They were very quick to blame the sales person for giving wrong information, and in return the store have blamed the delivery men for not knowing that it does come apart.

    Here is the address to the model I've ordered which shows the potential problem after the backs have been removed

    harveysfurniture.co.uk/search/?q=finchley%20incliner/

    Sorry I'm not yet allowed to include full links
    • motorguy
    • By motorguy 15th Jun 17, 7:43 PM
    • 14,972 Posts
    • 8,416 Thanks
    motorguy
    It's actually very common, just have a little search of this forum or Google (other search engines are available) and you will find a lot of similar complaints.

    We took the window out to get our sofa in, it was easier than dismantling the sofa.
    Originally posted by Fosterdog
    +1

    On a previous house we'd to take the front window out too.

    Its actually probably the easiest method. Certainly very quick
    Regards

    Paul
    • angryparcel
    • By angryparcel 15th Jun 17, 8:05 PM
    • 757 Posts
    • 416 Thanks
    angryparcel
    +1

    On a previous house we'd to take the front window out too.

    Its actually probably the easiest method. Certainly very quick
    Originally posted by motorguy
    a lot easier now with UPVC windows as its just a matter of removing the beading and removing the glass pane
    • Fosterdog
    • By Fosterdog 15th Jun 17, 8:09 PM
    • 2,921 Posts
    • 5,037 Thanks
    Fosterdog
    a lot easier now with UPVC windows as its just a matter of removing the beading and removing the glass pane
    Originally posted by angryparcel
    Exactly it took less than five minutes to take out, and that was with balancing a huge and quite heavy panel, sofa through in less than five minutes and about ten minutes to put it back, again with the balancing and making sure it was positioned correctly. The glass was taken out before the sofa arrived and we put it back after the delivery guys left so they weren't kept waiting.
    • AndyMc.....
    • By AndyMc..... 15th Jun 17, 8:40 PM
    • 608 Posts
    • 440 Thanks
    AndyMc.....
    Just to update. Harveys are arranging for it to go to my local store who will remove the backs and arrange for delivery and reassemble.

    Thanks for the suggestion of doing the dismantling myself. Even though Harveys are going to do it, it's good to know it's easy just in case I move house at some point. I guess there will be YouTube videos on how to do it.
    Originally posted by TheGoldfish
    I shouldn't worry, give it 12 months and it will be coming a part on its own.
    • angryparcel
    • By angryparcel 15th Jun 17, 9:31 PM
    • 757 Posts
    • 416 Thanks
    angryparcel
    Exactly it took less than five minutes to take out, and that was with balancing a huge and quite heavy panel, sofa through in less than five minutes and about ten minutes to put it back, again with the balancing and making sure it was positioned correctly. The glass was taken out before the sofa arrived and we put it back after the delivery guys left so they weren't kept waiting.
    Originally posted by Fosterdog
    When we ordered our current suite from a local company, we timed it with us getting replacement windows again from a local company. both these company communicated with each other, so that the suite arrived when the window fitters had the window removed. The sofa guys even took our old suite away and took it to a local charity that provide furniture for the disadvantaged
    Last edited by angryparcel; 15-06-2017 at 9:34 PM.
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