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  • FIRST POST
    • Sncjw
    • By Sncjw 15th Jun 17, 7:47 AM
    • 1,398Posts
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    Sncjw
    Jd sports
    • #1
    • 15th Jun 17, 7:47 AM
    Jd sports 15th Jun 17 at 7:47 AM
    Hi all

    I was looking on jd sports app and saw a pair of trainers for £5. I added them to my basket but seen despite showing £5 as the price the order had gone to £10. No delivery charge due to click and collect and definitely ordered only one. I ordered it because things are getting snapped up quick.

    Am I entitled to the £5 back as that's not the price shown.

    Thank you
Page 1
    • marliepanda
    • By marliepanda 15th Jun 17, 7:56 AM
    • 4,579 Posts
    • 9,210 Thanks
    marliepanda
    • #2
    • 15th Jun 17, 7:56 AM
    • #2
    • 15th Jun 17, 7:56 AM
    Hi all

    I was looking on jd sports app and saw a pair of trainers for £5. I added them to my basket but seen despite showing £5 as the price the order had gone to £10. No delivery charge due to click and collect and definitely ordered only one. I ordered it because things are getting snapped up quick.

    Am I entitled to the £5 back as that's not the price shown.

    Thank you
    Originally posted by Sncjw
    You agreed to The £10, so no.

    Click and collect does sometimes carry a charge. Did you check that?
    Survey Earnings 2017 - £163
    • Sncjw
    • By Sncjw 15th Jun 17, 8:08 AM
    • 1,398 Posts
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    Sncjw
    • #3
    • 15th Jun 17, 8:08 AM
    • #3
    • 15th Jun 17, 8:08 AM
    It doesn't. Even though the price shown was £5 how can I not buy it for that
    • Fosterdog
    • By Fosterdog 15th Jun 17, 9:11 AM
    • 3,048 Posts
    • 5,290 Thanks
    Fosterdog
    • #4
    • 15th Jun 17, 9:11 AM
    • #4
    • 15th Jun 17, 9:11 AM
    Have you got a link to the trainers you bought? Are they maybe priced from £5 and your chosen size is more expensive than some other sizes or possibly a different colour option?
    • Oakdene
    • By Oakdene 15th Jun 17, 9:13 AM
    • 1,180 Posts
    • 3,049 Thanks
    Oakdene
    • #5
    • 15th Jun 17, 9:13 AM
    • #5
    • 15th Jun 17, 9:13 AM
    Hi all

    I was looking on jd sports app and saw a pair of trainers for £5. I added them to my basket but seen despite showing £5 as the price the order had gone to £10. No delivery charge due to click and collect and definitely ordered only one. I ordered it because things are getting snapped up quick.

    Am I entitled to the £5 back as that's not the price shown.

    Thank you
    Originally posted by Sncjw
    Nope, the price you agreed to at checkout was £10 so thats how much you pay
    • Sncjw
    • By Sncjw 15th Jun 17, 12:09 PM
    • 1,398 Posts
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    Sncjw
    • #6
    • 15th Jun 17, 12:09 PM
    • #6
    • 15th Jun 17, 12:09 PM
    Well no because it said £5 next the shoe and the price but the total showed £10
    • Sncjw
    • By Sncjw 15th Jun 17, 12:09 PM
    • 1,398 Posts
    • 845 Thanks
    Sncjw
    • #7
    • 15th Jun 17, 12:09 PM
    • #7
    • 15th Jun 17, 12:09 PM
    I haven't got a link because it was on the app
    • Oakdene
    • By Oakdene 15th Jun 17, 12:11 PM
    • 1,180 Posts
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    Oakdene
    • #8
    • 15th Jun 17, 12:11 PM
    • #8
    • 15th Jun 17, 12:11 PM
    Well no because it said £5 next the shoe and the price but the total showed £10
    Originally posted by Sncjw
    Maybe it was £5 per shoe?

    In all seriousness, you saw the price change to £10 & you paid, you accepted the terms of the contract which (in effect) said that they will give you a pair of shoes for £10.
    • mattyprice4004
    • By mattyprice4004 15th Jun 17, 1:06 PM
    • 3,451 Posts
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    mattyprice4004
    • #9
    • 15th Jun 17, 1:06 PM
    • #9
    • 15th Jun 17, 1:06 PM
    As above, you saw a tenner and agreed.
    • BoGoF
    • By BoGoF 15th Jun 17, 1:33 PM
    • 2,333 Posts
    • 1,564 Thanks
    BoGoF
    No delivery charge due to click and collect and definitely ordered only one.
    Originally posted by Sncjw

    According to Sports Direct website click and collect is £4.99
    • IAmWales
    • By IAmWales 15th Jun 17, 1:45 PM
    • 964 Posts
    • 2,122 Thanks
    IAmWales
    According to Sports Direct website click and collect is £4.99
    Originally posted by BoGoF
    OP bought from JD Sports!
    • Pollycat
    • By Pollycat 15th Jun 17, 1:46 PM
    • 17,342 Posts
    • 44,170 Thanks
    Pollycat
    According to Sports Direct website click and collect is £4.99
    Originally posted by BoGoF
    But.....the OP ordered the trainers from JD Sports.......

    FTR, 'click & collect' from JD sports is free.

    When you use 'click & collect' from Sports Direct (costing £4.99 as you've pointed out) they give you a £5.00 voucher to spend in-store.
    • Sncjw
    • By Sncjw 15th Jun 17, 5:14 PM
    • 1,398 Posts
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    Sncjw
    They still have them online for £5.
    • LilElvis
    • By LilElvis 15th Jun 17, 5:26 PM
    • 3,054 Posts
    • 8,437 Thanks
    LilElvis
    They still have them online for £5.
    Originally posted by Sncjw
    Post the link to them then. Others can go through the ordering process and see what price shows at checkout.
    • Fosterdog
    • By Fosterdog 15th Jun 17, 5:26 PM
    • 3,048 Posts
    • 5,290 Thanks
    Fosterdog
    I just looked and they only have one pair of men's, one pair of women's and three pairs of children's trainers marked at £5 but they are all out of stock so no way to see if the price would change when a size is selected.

    Regardless of what they were and are advertised as you were given a total of £10 at checkout and agreed to pay that. The time to query it was before accepting £10 as the charge and completing the purchase it is too late now.
    • Fosterdog
    • By Fosterdog 15th Jun 17, 5:27 PM
    • 3,048 Posts
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    Fosterdog
    These are the only men's at £5 https://www.jdsports.co.uk/product/black-fila-speedway/035417/

    And these are the only women's https://www.jdsports.co.uk/product/grey-fila-speedway-womens/035394/
    • Sncjw
    • By Sncjw 15th Jun 17, 6:48 PM
    • 1,398 Posts
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    Sncjw
    The women's ones are the ones I ordered
    • LilElvis
    • By LilElvis 15th Jun 17, 7:01 PM
    • 3,054 Posts
    • 8,437 Thanks
    LilElvis
    The women's ones are the ones I ordered
    Originally posted by Sncjw
    Yes, there's a glitch

    Added them to my basket and that shoes the trainers at £5, a free JD Sports bag and then a subtotal of £10. Its quite clear before you even go to the payment page, though I do realise you ordered on the mobile app.

    Edit: installed mobile app and the basket total clearly shows £10 total price. It might be an error but you accepted it.
    Last edited by LilElvis; 15-06-2017 at 7:05 PM. Reason: Further research
    • wealdroam
    • By wealdroam 15th Jun 17, 7:06 PM
    • 18,648 Posts
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    wealdroam
    The women's ones are the ones I ordered
    Originally posted by Sncjw
    If I order those in a size 8 it shows them instock and the checkout looks rather strange, to say the least.

    Here is a pic:




    It shows the item price as £5.00 (reduced from £40.00),
    a sub-total price of £10.00, and a delivery charge of £3.99.

    OP, I agree with the others. By clicking on 'checkout securely' you are accepting the higher price.
    • Fosterdog
    • By Fosterdog 15th Jun 17, 7:09 PM
    • 3,048 Posts
    • 5,290 Thanks
    Fosterdog
    Although now seeing the glitch it would be worth sending them an email with a screenshot attached, they might honour the £5 and refund you the other £5. If they say no though there's not much you can do as you were fully aware of the total before committing to the sale.
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