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  • FIRST POST
    • Danielleyil
    • By Danielleyil 15th Jun 17, 12:57 AM
    • 13Posts
    • 3Thanks
    Danielleyil
    Parking charge notice - parking eye
    • #1
    • 15th Jun 17, 12:57 AM
    Parking charge notice - parking eye 15th Jun 17 at 12:57 AM
    Hi All,

    I need some advice.

    I have received a parking charge notice from parking eye for the 22nd May stating that a ticket was it purchased. It is advising that we must pay £100 charge which will be reduced to £60 if we pay within 14 days.

    We did purchase a ticket and still have the ticket here. The picture of the car leaving the car park is before the expiry time on the ticket although one digit in the car registration was mis typed. It was evening and very dark at this time and so my husband honestly wouldn't have noticed the mistake.

    Does anyone have any experience of this?

    What would be the best way to contact parking eye to dispute this charge?

    Thank you

    Danielle
Page 1
    • fisherjim
    • By fisherjim 15th Jun 17, 8:13 AM
    • 2,221 Posts
    • 3,309 Thanks
    fisherjim
    • #2
    • 15th Jun 17, 8:13 AM
    • #2
    • 15th Jun 17, 8:13 AM
    There are examples of this all over this forum, you have been trapped by anpr by a greedy company that do this all the time.

    Read through the newbies thread to get started, it tells you what to do and what not to do.

    Parking Eye are one of the nastiest of these Muppets in this unregulated industry.

    Whatever you do don't name the driver, and don't phone anyone.
    To quote the words of the great Count Arthur Strong "You Couldn't make it up"
    • Danielleyil
    • By Danielleyil 15th Jun 17, 9:12 AM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    • #3
    • 15th Jun 17, 9:12 AM
    • #3
    • 15th Jun 17, 9:12 AM
    Thank you for the advice. I will have a browse through again later today. I did have a look last night but whilst I could find lots of examples of similar experiences, I struggled to find anything in the newbie thread about what to do for this type of charge.
    • Coupon-mad
    • By Coupon-mad 15th Jun 17, 9:44 PM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    • #4
    • 15th Jun 17, 9:44 PM
    • #4
    • 15th Jun 17, 9:44 PM
    I struggled to find anything in the newbie thread about what to do for this type of charge.
    How so? The NEWBIES thread says use the appeal template (which is one-size-fits-all) and just add a line if you have anything relevant to attach, like a paid P&D ticket. Easy. They will cancel, add your ticket and this bit (below), and do the appeal in the same name as on the postal PCN.

    one digit in the car registration was mis typed. It was evening and very dark at this time and so my husband honestly wouldn't have noticed the mistake.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Danielleyil
    • By Danielleyil 20th Jun 17, 3:41 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    • #5
    • 20th Jun 17, 3:41 PM
    • #5
    • 20th Jun 17, 3:41 PM
    Good afternoon,

    Apologies for the delay in my reply. I have been on holiday.

    Is there an option to email parking eye rather than writing a letter?

    Thank you
    • Danielleyil
    • By Danielleyil 20th Jun 17, 3:53 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    • #6
    • 20th Jun 17, 3:53 PM
    • #6
    • 20th Jun 17, 3:53 PM
    Can I please check, I have read and re read the newbies thread. Is this the right template I should be using for my appeal to parking eye?



    Dear Sirs

    Re: PCN No. ....................

    I challenge this 'PCN' as keeper of the car.

    I believe that your signs fail the test of 'large lettering' and prominence, as established in ParkingEye Ltd v Beavis. Your unremarkable and obscure signs were not seen by the driver, are in very small print and the terms are not readable to drivers.

    There will be no admissions as to who was driving and no assumptions can be drawn. You must either rely on the POFA 2012 and offer me a POPLA code, or cancel the charge.

    Should you obtain the registered keeper's data from the DVLA without reasonable cause, please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than £250 for any Data Protection Act breach. Your aggressive business practice and unwarranted threat of court for the ordinary matter of a driver using my car without causing any obstruction nor offence, has caused significant distress to me.

    I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days. I have kept proof of submission of this appeal and look forward to your reply.

    Yours faithfully,

    And then I simply add in a line about having a valid ticket but because it was dark, a digit was mistyped and then the registration number wrong?

    Thank you in advance

    Danielle
    • Redx
    • By Redx 20th Jun 17, 5:44 PM
    • 14,767 Posts
    • 18,573 Thanks
    Redx
    • #7
    • 20th Jun 17, 5:44 PM
    • #7
    • 20th Jun 17, 5:44 PM
    yes and no

    the extra line should not give away the drivers details

    so it should say something like

    Dear Sirs

    Re: PCN No. ....................

    I challenge this 'PCN' as keeper of the car.

    I believe that your signs fail the test of 'large lettering' and prominence, as established in ParkingEye Ltd v Beavis. Your unremarkable and obscure signs were not seen by the driver, are in very small print and the terms are not readable to drivers.

    There will be no admissions as to who was driving and no assumptions can be drawn. You must either rely on the POFA 2012 and offer me a POPLA code, or cancel the charge.

    Should you have obtained the registered keeper's data from the DVLA without reasonable cause, please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than £250 for any Data Protection Act breach. Your aggressive business practice and unwarranted threat of court for the ordinary matter of a driver using my car without causing any obstruction nor offence, has caused significant distress to me.

    I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days. I have kept proof of submission of this appeal and look forward to your reply.

    ps:- the driver (who shall not be named) has informed me that a valid ticket was bought but due to it being night time and dark they appear to have mistyped the VRM and so if your much vaunted 19 point checks had been done you would have seen the close match at add the exact time and date from the ticket here

    so this pcn should never have been issued and this will be brought up at POPLA and in court if this pcn is not cancelled forthwith


    Yours faithfully,
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Coupon-mad
    • By Coupon-mad 21st Jun 17, 12:31 AM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    • #8
    • 21st Jun 17, 12:31 AM
    • #8
    • 21st Jun 17, 12:31 AM
    Good afternoon,

    Apologies for the delay in my reply. I have been on holiday.

    Is there an option to email parking eye rather than writing a letter?

    Thank you
    Originally posted by Danielleyil
    No-one tells you to ever, ever write a letter to POST to Parking Eye. Do not even try it, they might *lose* it.

    You know how to appeal, the PCN tells you.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Danielleyil
    • By Danielleyil 22nd Jun 17, 5:45 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    • #9
    • 22nd Jun 17, 5:45 PM
    • #9
    • 22nd Jun 17, 5:45 PM
    Thank you.

    So I appeal via their website and attach a scan of the ticket with the wording that RedX used?

    Danielle
    • Redx
    • By Redx 22nd Jun 17, 5:52 PM
    • 14,767 Posts
    • 18,573 Thanks
    Redx
    yes, go to their website ASAP

    choose KEEPER from the drop down box

    copy and paste the template in

    attach a copy or scan of the ticket

    submit

    it could not be simpler
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Danielleyil
    • By Danielleyil 23rd Jun 17, 5:48 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    Thank you for your reply.

    All done - fingers crossed! All I can do now is wait!

    Thank you again for all your help, I will let you know the outcome.

    Danielle
    • Danielleyil
    • By Danielleyil 28th Jun 17, 1:19 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    They have rejected my appeal

    This is what they have said...
    We are writing to advise you that your recent appeal has been unsuccessful and that you have now reached the end of our internal appeals procedure. This is because you have not provided sufficient evidence to show that you did not break the terms and conditions on the signage. We are fully compliant with British Parking Association regulations on signage, and confirm that there is adequate signage at this site that is visible, appropriately located, clear and legible.

    I provided an attachment of a valid, paid ticket, how can they say this is not sufficient?

    What should I do next?

    Thank you

    Danielle
    • waamo
    • By waamo 28th Jun 17, 1:24 PM
    • 1,723 Posts
    • 2,042 Thanks
    waamo
    The reject nearly every appeal. The idea is to get a POPLA code and win there. You should have a code.

    The Newbies thread covers all this and provides templates for winning POPLA appeals.
    This space for hire.
    • Coupon-mad
    • By Coupon-mad 29th Jun 17, 1:13 AM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    They have rejected my appeal
    Originally posted by Danielleyil
    Why the sad face, that's what you wanted. Is it that you haven't read the NEWBIES thread and didn't realise this is two stages? We win at POPLA.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Danielleyil
    • By Danielleyil 29th Jun 17, 1:11 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    Ah ok, I have read the newbies thread but as the driver genuinely bought a ticket and paid for the parking thought they may have just cancelled it at the first stage.

    Im so grateful for the help you guys are giving me on this stage and am hopeful that I can win the popla appeal.

    On the newbies thread, third post reference to popla appeals, I couldn't seem to find a template for the circumstance that I'm in (driver paid for a ticket which we still have although one digit of the vehixle registration was mistyped), could you please guide me as to which template I should be using?

    Thank you

    Danielle
    • Umkomaas
    • By Umkomaas 29th Jun 17, 1:30 PM
    • 13,593 Posts
    • 21,320 Thanks
    Umkomaas
    There's not a template for every circumstance. But even if there was for your particular issue, it would not win at POPLA.

    You have to forget about 'what happened' as it's largely irrelevant now. If you appeal on the basis you typed 1 digit incorrectly, POPLA will likely dismiss your appeal on the basis that you failed to comply with the PPC's regulations.

    You're visiting a completely different world to the one that you're used to. There's no sympathy, no fairness, no common-sense, because all of those would mean the PPC would cancel your ticket - and they'd earn nothing. They're wholly and totally in this for profit, not charity.
    Last edited by Umkomaas; 29-06-2017 at 1:33 PM.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 29th Jun 17, 1:32 PM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    On the newbies thread, third post reference to popla appeals, I couldn't seem to find a template for the circumstance that I'm in (driver paid for a ticket which we still have although one digit of the vehixle registration was mistyped), could you please guide me as to which template I should be using?
    Originally posted by Danielleyil
    Danielle, you would lose at POPLA if you write that.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Danielleyil
    • By Danielleyil 29th Jun 17, 1:42 PM
    • 13 Posts
    • 3 Thanks
    Danielleyil
    I assumed that due to a ticket being issued and therefore no loss of money, it would be a no brainier. However, as Umkomaas as stated - this is a completely different world to the one that I'm used to and one in which I know nothing about.

    Therefore, please may I kindly ask for your help on this stage as whilst I now know what to not state - I have no idea what to write.

    Thank you

    Danielle
    • Umkomaas
    • By Umkomaas 29th Jun 17, 1:52 PM
    • 13,593 Posts
    • 21,320 Thanks
    Umkomaas
    You should cover most of the following points in your POPLA appeal:

    - No keeper liability, including Notice to Keeper errors (PoFA 2012), if apparent
    - The operator has not shown that the individual who it is pursuing is in fact the driver who was liable for the charge
    - No Contract to manage parking
    - No Locus Standi
    - Signage
    - BPA Code of Practice breaches
    - Why Beavis doesn't apply in your parking event

    You will find lengthy templates in post #3 of the NEWBIES FAQ sticky, which can be copied and pasted as the basis of your appeal.

    Also, do a forum search (and change the 'Show Threads' default to 'Show Posts') and use the search term 'ParkingEye POPLA' and plagiarise chunks from recent POPLA appeals (last 3-4 months).

    Put a copy of your draft up here for critique and fine tuning.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Coupon-mad
    • By Coupon-mad 29th Jun 17, 2:09 PM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    I assumed that due to a ticket being issued and therefore no loss of money, it would be a no brainier. However, as Umkomaas as stated - this is a completely different world to the one that I'm used to and one in which I know nothing about.

    Therefore, please may I kindly ask for your help on this stage as whilst I now know what to not state - I have no idea what to write.

    Thank you

    Danielle
    Originally posted by Danielleyil
    That's why I wrote the templates for people to use.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

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