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  • FIRST POST
    • necronaut
    • By necronaut 14th Jun 17, 9:32 PM
    • 27Posts
    • 1Thanks
    necronaut
    Refund of goods bought in Israel
    • #1
    • 14th Jun 17, 9:32 PM
    Refund of goods bought in Israel 14th Jun 17 at 9:32 PM
    Evening,
    I bought something off Etsy for ~£2000 from Israel using Paypal. The price stated "VAT included (where applicable)". But VAT wasn't included and i had to pay a £400 customs charge.

    There's no fault with it but it didn't live up to what I expected so I want to return it.

    "We offer a 30-day return policy so our customers can purchase with confidence knowing they will have sufficient time to return goods if they are not completely satisfied. If for any reason you are not satisfied with your purchase, you can return the item for a full refund less shipping and handling fees which are 15% of the total price you've paid."

    15% amounts to £300 which seems a little steep for something they can resell.

    Does anyone know if i'm covered by the Consumer Rights Act to get a refund for less of a charge?
Page 1
    • Tealblue
    • By Tealblue 14th Jun 17, 9:38 PM
    • 560 Posts
    • 951 Thanks
    Tealblue
    • #2
    • 14th Jun 17, 9:38 PM
    • #2
    • 14th Jun 17, 9:38 PM
    No. Only applies within the UK. Check if you can get a refund of any VAT/customs charges you paid.
    • necronaut
    • By necronaut 14th Jun 17, 9:45 PM
    • 27 Posts
    • 1 Thanks
    necronaut
    • #3
    • 14th Jun 17, 9:45 PM
    • #3
    • 14th Jun 17, 9:45 PM
    Ok, cheers
    • martindow
    • By martindow 15th Jun 17, 11:02 AM
    • 7,038 Posts
    • 3,883 Thanks
    martindow
    • #4
    • 15th Jun 17, 11:02 AM
    • #4
    • 15th Jun 17, 11:02 AM
    Have you asked Etsy about this and particularly about the VAT charge?

    There is a forum on their site as well - might be worth asking others about international returns on there

    https://www.etsy.com/uk/forums

    If you do decide to return it you need to check with HMRC about how to make the customs declaration and whether you would be able to reclaim the charges you have paid.

    It's quite bold buying something so expensive via the internet - I don't think I'm as courageous as you are!
    • shaun from Africa
    • By shaun from Africa 15th Jun 17, 11:31 AM
    • 9,223 Posts
    • 10,383 Thanks
    shaun from Africa
    • #5
    • 15th Jun 17, 11:31 AM
    • #5
    • 15th Jun 17, 11:31 AM
    I bought something off Etsy for ~£2000 from Israel using Paypal. The price stated "VAT included (where applicable)". But VAT wasn't included and i had to pay a £400 customs charge.
    Originally posted by necronaut
    Did the listing specifically state that UK VAT was included?
    If not, the seller may have been referring to VAT being paid in Israel.
    • RFW
    • By RFW 15th Jun 17, 12:16 PM
    • 8,345 Posts
    • 4,879 Thanks
    RFW
    • #6
    • 15th Jun 17, 12:16 PM
    • #6
    • 15th Jun 17, 12:16 PM
    Did the listing specifically state that UK VAT was included?
    If not, the seller may have been referring to VAT being paid in Israel.
    Originally posted by shaun from Africa
    As far as I know VAT is only referred to as such within the EU, in Israel it would be "purchase tax" or something similar if it existed.

    If this is a UK company selling and they have just shipped from Israel there may be an angle to get a refund there. Similarly if paid with credit card. It might be wise getting advice from Trading Standards where you can give them more details than you can give here.
    Your local council should have a TS office.
    .
    • Head The Ball
    • By Head The Ball 15th Jun 17, 12:20 PM
    • 2,726 Posts
    • 6,111 Thanks
    Head The Ball
    • #7
    • 15th Jun 17, 12:20 PM
    • #7
    • 15th Jun 17, 12:20 PM
    Evening,
    I bought something off Etsy for ~£2000 from Israel using Paypal. The price stated "VAT included (where applicable)". But VAT wasn't included and i had to pay a £400 customs charge.....
    Originally posted by necronaut
    Did you pay a UK based company or an Israel based company?

    Was that £400 import duty or some tax other than VAT?

    When buying from overseas, the purchaser is responsible for any import duties, not the overseas seller.
    Last edited by Head The Ball; 15-06-2017 at 12:22 PM.
    Who'll remember the ones who only rode in them to die
    All their lives are just a smudge of smoke against the sky
    • shaun from Africa
    • By shaun from Africa 15th Jun 17, 1:26 PM
    • 9,223 Posts
    • 10,383 Thanks
    shaun from Africa
    • #8
    • 15th Jun 17, 1:26 PM
    • #8
    • 15th Jun 17, 1:26 PM
    As far as I know VAT is only referred to as such within the EU, in Israel it would be "purchase tax" or something similar if it existed
    Originally posted by RFW
    I checked before I posted earlier and the tax is referred to as VAT in Israel.
    http://www.israelishortcut.org/Services.aspx?l=2&c=3&id=79
    • RFW
    • By RFW 15th Jun 17, 1:40 PM
    • 8,345 Posts
    • 4,879 Thanks
    RFW
    • #9
    • 15th Jun 17, 1:40 PM
    • #9
    • 15th Jun 17, 1:40 PM
    I checked before I posted earlier and the tax is referred to as VAT in Israel.
    http://www.israelishortcut.org/Services.aspx?l=2&c=3&id=79
    Originally posted by shaun from Africa
    Well that's my clever moment of the day shot through

    It's about a hundred years since I had any dealings with anyone in Israel but I'm sure it used to be something else. You wouldn't think anyone would want to copy VAT would you?

    I've a friend in the US who once asked why it was called "Value added tax" when there isn't any actual value added, it's just a tax.
    .
    • dlusman
    • By dlusman 15th Jun 17, 1:47 PM
    • 2,087 Posts
    • 4,044 Thanks
    dlusman
    As far as I know VAT is only referred to as such within the EU, in Israel it would be "purchase tax" or something similar if it existed.

    .
    Originally posted by RFW
    see
    http://www.uscib.org/valueadded-taxes-vat-ud-1676/

    ( so Israel appers to have both a purchase tax and VAT )
    • Head The Ball
    • By Head The Ball 15th Jun 17, 11:27 PM
    • 2,726 Posts
    • 6,111 Thanks
    Head The Ball
    ...I've a friend in the US who once asked why it was called "Value added tax" when there isn't any actual value added, it's just a tax.
    Originally posted by RFW
    Because it is a tax on the 'value added' to a product or service at each stage of manufacture or distribution etc.

    If VAT is 20%:

    A company buys raw materials for £100 plus (input) VAT = £120.

    It sells the finished product for £200 + (output) VAT = £240.

    It will pay on its VAT return to HM Customs and Excise.

    £40 output VAT less £20 input VAT = £20.

    So the net VAT is 20% or £20 of the 'Value Added' by that company in taking raw materials worth £100 to a finished product worth £200.

    And so on up and down the chain of supply. VAT is levied on the 'Value Added' at each stage of the supply chain.
    Who'll remember the ones who only rode in them to die
    All their lives are just a smudge of smoke against the sky
    • RFW
    • By RFW 16th Jun 17, 12:38 AM
    • 8,345 Posts
    • 4,879 Thanks
    RFW
    Because it is a tax on the 'value added' to a product or service at each stage of manufacture or distribution etc.

    If VAT is 20%:

    A company buys raw materials for £100 plus (input) VAT = £120.

    It sells the finished product for £200 + (output) VAT = £240.

    It will pay on its VAT return to HM Customs and Excise.

    £40 output VAT less £20 input VAT = £20.

    So the net VAT is 20% or £20 of the 'Value Added' by that company in taking raw materials worth £100 to a finished product worth £200.

    And so on up and down the chain of supply. VAT is levied on the 'Value Added' at each stage of the supply chain.
    Originally posted by Head The Ball
    Wow. You explained VAT to me
    I think my American friend was pointing out that adding "value" to something is akin to putting gold wheel trims on a car rather than making you pay an extra 20% for it.
    .
    • angryparcel
    • By angryparcel 16th Jun 17, 11:39 AM
    • 756 Posts
    • 425 Thanks
    angryparcel
    VAT in Israel is 17%

    http://www.vatlive.com/vat-rates/international-vat-and-gst-rates/
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