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  • FIRST POST
    • KTrazor
    • By KTrazor 14th Jun 17, 7:16 PM
    • 9Posts
    • 2Thanks
    KTrazor
    Wye Valley Butterfly Zoo, 100 PCN, now PARKING EYE WANTS MY FULL NAME...
    • #1
    • 14th Jun 17, 7:16 PM
    Wye Valley Butterfly Zoo, 100 PCN, now PARKING EYE WANTS MY FULL NAME... 14th Jun 17 at 7:16 PM
    Our car was photographed going into and out of the Wye Valley Butterfly Zoo car-park but we decided not to stay (after deliberating inside our cars with another family in a separate car) as it was raining so hard. So we left after 14 minutes. We still got a 100 PCN. So did they.
    We had no idea it wasn't just another pay and display car park. The owner couldn't have cared less when we called him after receiving the fine. We were guttted and have vented on Trip Adviser like so many others who have been caught out.
    I've sent off my appeal to PE following your guidelines on this site - thank you all very much. I was clear to write that we were the 'registered keeper' of the vehicle. In fact this is true as my hubby rents the car from his boss (who owns the car and received the PCN in the post and passed it to us).

    PE have today emailed and asked for the FULL NAME of the driver.
    Do we give it to them? Does it make a difference?
    We are afraid this will be dumped at our boss's door instead (the car owner), which he won't be happy about.
    Will it be quicker and easier to just give them the name of the driver?
    Help!
    Thanks so much in advance.
Page 1
    • Browntoa
    • By Browntoa 14th Jun 17, 7:29 PM
    • 31,885 Posts
    • 37,618 Thanks
    Browntoa
    • #2
    • 14th Jun 17, 7:29 PM
    • #2
    • 14th Jun 17, 7:29 PM
    No , still "registered keeper" disputes this . They have no right to the information that they are asking for
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Coupon-mad
    • By Coupon-mad 14th Jun 17, 7:34 PM
    • 51,575 Posts
    • 65,182 Thanks
    Coupon-mad
    • #3
    • 14th Jun 17, 7:34 PM
    • #3
    • 14th Jun 17, 7:34 PM
    Ignore the letter, wait for the POPLA code.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Timothea
    • By Timothea 14th Jun 17, 7:57 PM
    • 147 Posts
    • 282 Thanks
    Timothea
    • #4
    • 14th Jun 17, 7:57 PM
    • #4
    • 14th Jun 17, 7:57 PM
    The owner can absolve hemself of any liability by naming the hirer (NOT the driver) and providing an address for service. PE would then be obliged to communicate only with the hirer. However, as you have already responded to PE as keeper, this shouldn't be necessary.

    You could advise the owner that you are dealing with this and, if PE sends hem any further correspondence in relation to this matter, to pass it on to you. Then, just wait for the POPLA code.

    You should be able to put together a strong appeal based on the fact that you decided not to accept PE's contract offer and exited the car park in less than 15 minutes. Look up the BPA Code of Practice on grace periods, with which PE must comply. Ten minutes to decide not to park there and four minutes to leave the car park are entirely reasonable.
    Last edited by Timothea; 15-06-2017 at 2:51 AM.
    • KTrazor
    • By KTrazor 22nd Jun 17, 10:13 AM
    • 9 Posts
    • 2 Thanks
    KTrazor
    • #5
    • 22nd Jun 17, 10:13 AM
    Further to my first thread...THE PLOT THICKENS...
    • #5
    • 22nd Jun 17, 10:13 AM
    The PCN was sent to the registered owner of the car and passed on to my husband. My husband replied to the Parking Eye PCN (as he was one of the registered keepers of the car) using the format from fhe forums here (grace period and inadequate signage etc). At no point in his communication was the driver's name given.
    Parking Eye emailed him and asked for the driver's name. He replied asking that they PCN be cancelled due to the evidence provided in his first letter. Again, at no point in his communication was the driver's name given.
    This morning I have received the PCN stating that I am the registered keeper and / or driver at the time of the alleged parking charge - I am neither.
    Parking Eye have stated in my PCN letter today that my details were 'provided by the registered keeper'. THEY WERE NOT! Further, the name on the PCN, and my correct name on my DVLA details is different to the name on this PCN, (I abbreviate my full name to a shorter version for everyday use and this shorter version is on this PCN).
    I am so fed up with this. PE are liars too then huh?
    I have a BIG BROTHER feeling about this you know.
    Any help gratefully received.
    • Coupon-mad
    • By Coupon-mad 22nd Jun 17, 9:47 PM
    • 51,575 Posts
    • 65,182 Thanks
    Coupon-mad
    • #6
    • 22nd Jun 17, 9:47 PM
    • #6
    • 22nd Jun 17, 9:47 PM
    Email PE, with the PCN number xxxxxx/xxxxxx in the subject line:

    info@parkingeye.co.uk

    ... tell them you are neither the driver nor the keeper of this vehicle and nor has the registered keeper given your name, so where did they obtain your data from? Tell them that they must remove your data since you are neither keeper nor driver, and should revert to the registered keeper's appeal and supply him with a POPLA code. Failure to deal with this properly will result in a formal complaint to the DVLA and BPA about ParkingEye's conduct in this matter.

    Has the 'owner' named you, perhaps? You said the owner was not the same as your OH.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • KTrazor
    • By KTrazor 23rd Jun 17, 1:01 PM
    • 9 Posts
    • 2 Thanks
    KTrazor
    • #7
    • 23rd Jun 17, 1:01 PM
    • #7
    • 23rd Jun 17, 1:01 PM
    Thank you. I will do.
    The owner did not name me either.
    • KTrazor
    • By KTrazor 20th Jul 17, 9:12 AM
    • 9 Posts
    • 2 Thanks
    KTrazor
    • #8
    • 20th Jul 17, 9:12 AM
    • #8
    • 20th Jul 17, 9:12 AM
    Parking Eye have now cancelled my parking fine so I am a happy bunny. I didn't ever provide a name for the driver of the car and they cancelled it before reaching the next stage.
    I have to say that the whole experience has left a bad taste and i will never return to Wye Valley Butterfly Zoo out of principle. There are so many comments on Trip Advisor from other families who have been stung and I wish them well in fighting on.
    Thanks for your help on this forum - I really appreciate it!
    • Coupon-mad
    • By Coupon-mad 20th Jul 17, 11:22 AM
    • 51,575 Posts
    • 65,182 Thanks
    Coupon-mad
    • #9
    • 20th Jul 17, 11:22 AM
    • #9
    • 20th Jul 17, 11:22 AM
    That is great news - I thought they would. Scared of the DPA. I wonder how they got your data?
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Herzlos
    • By Herzlos 20th Jul 17, 11:38 AM
    • 5,993 Posts
    • 5,444 Thanks
    Herzlos
    I have to say that the whole experience has left a bad taste and i will never return to Wye Valley Butterfly Zoo out of principle. There are so many comments on Trip Advisor from other families who have been stung and I wish them well in fighting on.
    Thanks for your help on this forum - I really appreciate it!
    Originally posted by KTrazor
    Make sure you make them know why you're not going to be visiting again, and leave plenty of public feedback too. Pressuring the people who hire these vermin to get rid of them is the only way the scam will stop.
    • Half_way
    • By Half_way 20th Jul 17, 11:58 AM
    • 3,848 Posts
    • 5,419 Thanks
    Half_way
    If there has been a breach of the DPA then wye valley, as principal, will be jointly liable for the actions of its agents.
    I believe there's some rubbish on their website saying nothing to do with us or some such.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
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