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    • KTrazor
    • By KTrazor 14th Jun 17, 7:16 PM
    • 5Posts
    • 0Thanks
    Wye Valley Butterfly Zoo, 100 PCN, now PARKING EYE WANTS MY FULL NAME...
    • #1
    • 14th Jun 17, 7:16 PM
    Wye Valley Butterfly Zoo, 100 PCN, now PARKING EYE WANTS MY FULL NAME... 14th Jun 17 at 7:16 PM
    Our car was photographed going into and out of the Wye Valley Butterfly Zoo car-park but we decided not to stay (after deliberating inside our cars with another family in a separate car) as it was raining so hard. So we left after 14 minutes. We still got a 100 PCN. So did they.
    We had no idea it wasn't just another pay and display car park. The owner couldn't have cared less when we called him after receiving the fine. We were guttted and have vented on Trip Adviser like so many others who have been caught out.
    I've sent off my appeal to PE following your guidelines on this site - thank you all very much. I was clear to write that we were the 'registered keeper' of the vehicle. In fact this is true as my hubby rents the car from his boss (who owns the car and received the PCN in the post and passed it to us).

    PE have today emailed and asked for the FULL NAME of the driver.
    Do we give it to them? Does it make a difference?
    We are afraid this will be dumped at our boss's door instead (the car owner), which he won't be happy about.
    Will it be quicker and easier to just give them the name of the driver?
    Thanks so much in advance.
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    • Browntoa
    • By Browntoa 14th Jun 17, 7:29 PM
    • 31,197 Posts
    • 36,899 Thanks
    • #2
    • 14th Jun 17, 7:29 PM
    • #2
    • 14th Jun 17, 7:29 PM
    No , still "registered keeper" disputes this . They have no right to the information that they are asking for
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to Any views are mine and not the official line of MoneySavingExpert.
    • Coupon-mad
    • By Coupon-mad 14th Jun 17, 7:34 PM
    • 46,832 Posts
    • 60,140 Thanks
    • #3
    • 14th Jun 17, 7:34 PM
    • #3
    • 14th Jun 17, 7:34 PM
    Ignore the letter, wait for the POPLA code.

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Timothea
    • By Timothea 14th Jun 17, 7:57 PM
    • 128 Posts
    • 253 Thanks
    • #4
    • 14th Jun 17, 7:57 PM
    • #4
    • 14th Jun 17, 7:57 PM
    The owner can absolve hemself of any liability by naming the hirer (NOT the driver) and providing an address for service. PE would then be obliged to communicate only with the hirer. However, as you have already responded to PE as keeper, this shouldn't be necessary.

    You could advise the owner that you are dealing with this and, if PE sends hem any further correspondence in relation to this matter, to pass it on to you. Then, just wait for the POPLA code.

    You should be able to put together a strong appeal based on the fact that you decided not to accept PE's contract offer and exited the car park in less than 15 minutes. Look up the BPA Code of Practice on grace periods, with which PE must comply. Ten minutes to decide not to park there and four minutes to leave the car park are entirely reasonable.
    Last edited by Timothea; 15-06-2017 at 2:51 AM.
    • KTrazor
    • By KTrazor 22nd Jun 17, 10:13 AM
    • 5 Posts
    • 0 Thanks
    • #5
    • 22nd Jun 17, 10:13 AM
    Further to my first thread...THE PLOT THICKENS...
    • #5
    • 22nd Jun 17, 10:13 AM
    The PCN was sent to the registered owner of the car and passed on to my husband. My husband replied to the Parking Eye PCN (as he was one of the registered keepers of the car) using the format from fhe forums here (grace period and inadequate signage etc). At no point in his communication was the driver's name given.
    Parking Eye emailed him and asked for the driver's name. He replied asking that they PCN be cancelled due to the evidence provided in his first letter. Again, at no point in his communication was the driver's name given.
    This morning I have received the PCN stating that I am the registered keeper and / or driver at the time of the alleged parking charge - I am neither.
    Parking Eye have stated in my PCN letter today that my details were 'provided by the registered keeper'. THEY WERE NOT! Further, the name on the PCN, and my correct name on my DVLA details is different to the name on this PCN, (I abbreviate my full name to a shorter version for everyday use and this shorter version is on this PCN).
    I am so fed up with this. PE are liars too then huh?
    I have a BIG BROTHER feeling about this you know.
    Any help gratefully received.
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