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    • shezza2
    • By shezza2 14th Jun 17, 5:50 PM
    • 164Posts
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    shezza2
    Paypal and Non Receipt Dispute!
    • #1
    • 14th Jun 17, 5:50 PM
    Paypal and Non Receipt Dispute! 14th Jun 17 at 5:50 PM
    Hi all, Last January I sold an item on Ebay and it was listed for UK only but I was asked by someone in Moscow if I would post it there. After a lot of discussions with this person we decided that he would pay through Paypal but off Ebay to save on fees. And he would pay for shipping but he would only pay for cheapest postage no insurance or signed for etc. For three months it had not arrived (so he says) so against my better judgement I offered him 50% refund which he accepted. Now about three more months on he has logged a Non-Receipt Dispute and because I have no money in my Paypal account the is a minus £260 and Paypal say I must add money to my account so that I am not owing Paypal any money!!!!!!!!!!! Why am I owing paypal money??? Wonder what people think of this. Also in a few days my registered card that I have with Paypal expires so I am considering not updating it.
Page 1
    • mrcol1000
    • By mrcol1000 14th Jun 17, 6:18 PM
    • 4,413 Posts
    • 3,794 Thanks
    mrcol1000
    • #2
    • 14th Jun 17, 6:18 PM
    • #2
    • 14th Jun 17, 6:18 PM
    To be fair the tracking is to cover you, not the buyer. You should never have agreed to send something expensive without tracking.
    People say PayPal don't pursue you too hard for the money. But you and your household will probably never be able to have a PayPal account and probably an eBay account again.
    • mrcol1000
    • By mrcol1000 14th Jun 17, 6:21 PM
    • 4,413 Posts
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    mrcol1000
    • #3
    • 14th Jun 17, 6:21 PM
    • #3
    • 14th Jun 17, 6:21 PM
    Also where do you think PayPal got the money to refund them? They paid it so you now owe them it. It's no different to going overdrawn
    • angryparcel
    • By angryparcel 14th Jun 17, 6:30 PM
    • 910 Posts
    • 520 Thanks
    angryparcel
    • #4
    • 14th Jun 17, 6:30 PM
    • #4
    • 14th Jun 17, 6:30 PM
    !!!!!!!!!!! Why am I owing paypal money???
    Originally posted by shezza2
    Simple they disputed and won, so PP paid on your behalf as you had no money in your account, so now you owe PP the money.

    If you have paid 50% refund even via ebay you should have a record of the transaction as refunds through Ebay go through Paypal, so you need to call Paypal and explain this to them, then will need proof you have paid 50% to the buyer
    • Tealblue
    • By Tealblue 14th Jun 17, 7:21 PM
    • 660 Posts
    • 1,023 Thanks
    Tealblue
    • #5
    • 14th Jun 17, 7:21 PM
    • #5
    • 14th Jun 17, 7:21 PM
    So you decided to cheat ebay and you are now complaining because you feel he's cheating you? The words 'pot' and 'kettle' spring to mind....
    • pinkshoes
    • By pinkshoes 14th Jun 17, 9:25 PM
    • 15,321 Posts
    • 20,871 Thanks
    pinkshoes
    • #6
    • 14th Jun 17, 9:25 PM
    • #6
    • 14th Jun 17, 9:25 PM
    Hi all, Last January I sold an item on Ebay and it was listed for UK only but I was asked by someone in Moscow if I would post it there. After a lot of discussions with this person we decided that he would pay through Paypal but off Ebay to save on fees. And he would pay for shipping but he would only pay for cheapest postage no insurance or signed for etc. For three months it had not arrived (so he says) so against my better judgement I offered him 50% refund which he accepted. Now about three more months on he has logged a Non-Receipt Dispute and because I have no money in my Paypal account the is a minus £260 and Paypal say I must add money to my account so that I am not owing Paypal any money!!!!!!!!!!! Why am I owing paypal money??? Wonder what people think of this. Also in a few days my registered card that I have with Paypal expires so I am considering not updating it.
    Originally posted by shezza2
    If you read PayPal terms and conditions, you will notice that it requires YOU to use tracking to prove that the item has arrived.

    As you failed to do this, and therefore cannot prove it has arrived, then PayPal have refunded the buyer, and you now need to give the money back to PayPal.

    If you want to reclaim your £260, then you need to claim from the courier. As you chose not to take insurance (YOU sent the parcel, so it is your contract with the courier...) then this is going to be rather difficult.

    An expensive lesson learned...

    (Or you could choose never to use PayPal again and close your account. They might chase you through the court for the money, but probably not.)
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • Tealblue
    • By Tealblue 14th Jun 17, 9:35 PM
    • 660 Posts
    • 1,023 Thanks
    Tealblue
    • #7
    • 14th Jun 17, 9:35 PM
    • #7
    • 14th Jun 17, 9:35 PM
    Just think about the impact on your credit rating if you don't reimburse Paypal...
    • theonlywayisup
    • By theonlywayisup 14th Jun 17, 10:03 PM
    • 11,175 Posts
    • 7,485 Thanks
    theonlywayisup
    • #8
    • 14th Jun 17, 10:03 PM
    • #8
    • 14th Jun 17, 10:03 PM
    Just think about the impact on your credit rating if you don't reimburse Paypal...
    Originally posted by Tealblue
    What would that be then?
    • shezza2
    • By shezza2 15th Jun 17, 11:51 AM
    • 164 Posts
    • 47 Thanks
    shezza2
    • #9
    • 15th Jun 17, 11:51 AM
    • #9
    • 15th Jun 17, 11:51 AM
    Just think about the impact on your credit rating if you don't reimburse Paypal...
    Originally posted by Tealblue

    This would not concern me because I NEVER use credit, if I can't pay for it I don't buy it.
    • shezza2
    • By shezza2 15th Jun 17, 11:54 AM
    • 164 Posts
    • 47 Thanks
    shezza2
    Also where do you think PayPal got the money to refund them? They paid it so you now owe them it. It's no different to going overdrawn
    Originally posted by mrcol1000
    Still not to sure that's right just yet as it still in dispute until 7th next month for us to sort out.
    • mrcol1000
    • By mrcol1000 15th Jun 17, 12:00 PM
    • 4,413 Posts
    • 3,794 Thanks
    mrcol1000
    Still not to sure that's right just yet as it still in dispute until 7th next month for us to sort out.
    Originally posted by shezza2
    You made it sound like it had already been resolved. I'd contact PayPal but they are likely to say that without online tracking proving delivery you must refund or they will do it on your behalf and you will owe PayPal the money.

    You have nothing to lose by ringing them though.
    • mrcol1000
    • By mrcol1000 15th Jun 17, 12:02 PM
    • 4,413 Posts
    • 3,794 Thanks
    mrcol1000
    Also your account is in minus because the money for the item is frozen till the case is resolved
    • Head The Ball
    • By Head The Ball 15th Jun 17, 12:25 PM
    • 2,880 Posts
    • 6,568 Thanks
    Head The Ball
    This would not concern me because I NEVER use credit, if I can't pay for it I don't buy it.
    Originally posted by shezza2
    Do you never anticipate buying a property with a mortgage?

    Any adverse credit rating will fall off after six years.
    Who'll remember the ones
    who only rode in them to die
    All their lives are just a smudge
    of smoke against the sky
    • soolin
    • By soolin 15th Jun 17, 2:59 PM
    • 59,453 Posts
    • 42,166 Thanks
    soolin
    Do you never anticipate buying a property with a mortgage?

    Any adverse credit rating will fall off after six years.
    Originally posted by Head The Ball
    You need a CCJ for your credit to be affected enough to worry about a mortgage and no one has reported PayPal going that far now for years. They do use rather nasty debt collection tactics so it is worth the OP acquainting themselves with the law around what they are allowed to do and what they are not.

    Obviously, as stated above, of OP doesn't settle this debt the. Neither they, nor anyone that PayPal consider to be associated with them can safely use PayPal again, and that means no eBay either.


    OP it is almost unheard of to be able to win a PayPal case without tracking, have a read of the sticky postage thread here:

    http://forums.moneysavingexpert.com/showthread.php?t=3146680

    Also the Russian Federation is notorious for issues as the customs department seem to hang on to things , I blocked it years ago having had a run of items never arrive. They are on par with Italy for issues.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • shaun from Africa
    • By shaun from Africa 15th Jun 17, 4:10 PM
    • 9,580 Posts
    • 10,744 Thanks
    shaun from Africa
    You need a CCJ for your credit to be affected enough to worry about a mortgage and no one has reported PayPal going that far now for years.
    Originally posted by soolin



    A CCJ being issued doesn't automatically affect your credit rating. It's only if the amount isn't paid off in full with 30 days of the date of issuance of the judgement that your rating may suffer.
    Pay the amount within 30 days and the judgement is removed from the register so won't be looked at by credit reference agencies.
    • soolin
    • By soolin 15th Jun 17, 4:21 PM
    • 59,453 Posts
    • 42,166 Thanks
    soolin
    A CCJ being issued doesn't automatically affect your credit rating. It's only if the amount isn't paid off in full with 30 days of the date of issuance of the judgement that your rating may suffer.
    Pay the amount within 30 days and the judgement is removed from the register so won't be looked at by credit reference agencies.
    Originally posted by shaun from Africa
    Even better !
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • shezza2
    • By shezza2 15th Jun 17, 10:21 PM
    • 164 Posts
    • 47 Thanks
    shezza2
    Do you never anticipate buying a property with a mortgage?

    Any adverse credit rating will fall off after six years.
    Originally posted by Head The Ball
    Never! I have made my last move and we are mortgage free.
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