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  • FIRST POST
    • littlerock
    • By littlerock 14th Jun 17, 5:35 PM
    • 1,220Posts
    • 181Thanks
    littlerock
    change to fibre component of my Virgin Bill
    • #1
    • 14th Jun 17, 5:35 PM
    change to fibre component of my Virgin Bill 14th Jun 17 at 5:35 PM
    My current Virgin Bill has the following entry

    Last Months Charges 23 May -11 June

    Changes to Bundle
    Note; by combining services into a bundle, you automatically enjoy a saving. By changing your bundle that service will also be updated.

    Credits (for services removed)
    Date 23 May - 11 Jun SuperFibre60

    Charges (for services added)
    Date: 23 May VIVID 100 Optical Fibre

    Changes to bundle total £0.00

    I have not myself made any changes to my package. Does this mean that Virgin upgraded my fibre from 60 to 100 on 23 May and credited me for the outstanding remaining period of the month at 60mb?
Page 1
    • kwikbreaks
    • By kwikbreaks 15th Jun 17, 9:47 AM
    • 8,841 Posts
    • 4,420 Thanks
    kwikbreaks
    • #2
    • 15th Jun 17, 9:47 AM
    • #2
    • 15th Jun 17, 9:47 AM
    It would seem so. Current VM speeds are 100/200/300 but in the past they were quite happy to leave folks on legacy packages even if their modem was capable of running an upgrade.
    • bengalknights
    • By bengalknights 15th Jun 17, 10:52 AM
    • 4,182 Posts
    • 1,530 Thanks
    bengalknights
    • #3
    • 15th Jun 17, 10:52 AM
    • #3
    • 15th Jun 17, 10:52 AM
    Yes this is the "free" upgrade they do
    • AndyPK
    • By AndyPK 15th Jun 17, 12:25 PM
    • 2,491 Posts
    • 663 Thanks
    AndyPK
    • #4
    • 15th Jun 17, 12:25 PM
    • #4
    • 15th Jun 17, 12:25 PM
    All ready for the price rise in October then
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