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  • FIRST POST
    • clivep
    • By clivep 14th Jun 17, 10:57 AM
    • 104Posts
    • 28Thanks
    clivep
    450% increase in EU call cost when 'Free' roaming comes in!
    • #1
    • 14th Jun 17, 10:57 AM
    450% increase in EU call cost when 'Free' roaming comes in! 14th Jun 17 at 10:57 AM
    I'm on an Orange Raccoon PAYG tariff (now from EE) and don't use any bundles as I rarely make mobile calls in the UK.

    Recently the UK rate went up to 22p per minute but the cost to use the phone abroard is capped at 4p/min. I got a text message from EE to give me the "great" news that from 15th June to use the phone in the EU would cost the same as in the UK. I called EE to check and had it confirmed that the roaming charge would indeed go from 4p/min to 22p/min - an increase of 450%.

    So much for the "slash the cost of using your mobile in most parts of Europe" headline of Martin's report. I've not seen this massive extra cost for those on PAYG (not using bundles) being reported anywhere.
Page 1
    • Frozen_up_north
    • By Frozen_up_north 14th Jun 17, 11:27 AM
    • 984 Posts
    • 417 Thanks
    Frozen_up_north
    • #2
    • 14th Jun 17, 11:27 AM
    • #2
    • 14th Jun 17, 11:27 AM
    Ditch and switch.

    Three are considerably cheaper than "Orange" (EE).
    • Ian011
    • By Ian011 14th Jun 17, 11:31 AM
    • 1,670 Posts
    • 930 Thanks
    Ian011
    • #3
    • 14th Jun 17, 11:31 AM
    • #3
    • 14th Jun 17, 11:31 AM
    This shows that you are on an unsuitable call plan. Paying 22p per minute for UK calls is a rip off. Other providers offer hundreds of minutes and texts for a £5 top-up or charge as little as 3p or 5p per minute..
    • d123
    • By d123 14th Jun 17, 12:48 PM
    • 6,270 Posts
    • 4,048 Thanks
    d123
    • #4
    • 14th Jun 17, 12:48 PM
    • #4
    • 14th Jun 17, 12:48 PM
    Why would anyone still be willingly on an old Orange PAYG plan? They haven't been competitive for years.
    Dave
    ====
    • boatman
    • By boatman 14th Jun 17, 12:56 PM
    • 3,233 Posts
    • 2,287 Thanks
    boatman
    • #5
    • 14th Jun 17, 12:56 PM
    • #5
    • 14th Jun 17, 12:56 PM
    The whole point in the new rules is to allow people to pay no more than they would do in their home country, in your case 22p.
    These new rules perhaps with the exception of the N.Ireland/Ireland border, make more sense in mainland Europe where you may well be close to or crossing borders on a daily basis.
    • clivep
    • By clivep 14th Jun 17, 1:01 PM
    • 104 Posts
    • 28 Thanks
    clivep
    • #6
    • 14th Jun 17, 1:01 PM
    • #6
    • 14th Jun 17, 1:01 PM
    I used to be paying 14p/min on my Orange PAYG tariff but EE increased it to the current 22p/min. The standard EE PAYG plan is 30p/min.

    The only reason I'm still with the plan is that I "inherited" the balance from my wife when she got the free Talk Talk Essential SIM with our phone/broadband package. When we switched to Sky for the phone/broadband we changed her phone to the 8p/min ASDA PAYG (powered by EE so the same coverage as Orange which works well in our area). We use her mobile to make calls from home as it's cheaper than using the landline.

    We'll shortly be moving back to Talk Talk and will get the free SIM again which she will put her mobile number on. I was going to put my number on her redundant Asda SIM but apparently this isn't possible as the Asda SIM account gets closed when the number is ported out. I enquired about getting a new Asda SIM and getting my number and her balance transferred onto this but, unlike Orange/EE, this is not possible and the money is lost when the number is ported out.

    At my current usage (which is mainly to keep the number active) the £15 balance I have should last about 15 years. Consequently my post was not about complaining about my own circumstances by rather drawing attantion to the fact that the "slash the cost of using your mobile in most parts of Europe" headline statement will not apply to those on PAYG tariffs who pay per minute rather than buy bundles.
    • Heng Leng
    • By Heng Leng 14th Jun 17, 8:19 PM
    • 3,857 Posts
    • 1,174 Thanks
    Heng Leng
    • #7
    • 14th Jun 17, 8:19 PM
    • #7
    • 14th Jun 17, 8:19 PM
    The increase is due to your uncompetitive UK package being applied across the whole EEA. I suspect more regular users will have moved off the legacy 22p per minute package anyway or bought a bundle.

    Goes to show, a duff deal in the UK is now a duff deal across the whole EEA!
    • eDicky
    • By eDicky 15th Jun 17, 12:20 PM
    • 2,427 Posts
    • 1,029 Thanks
    eDicky
    • #8
    • 15th Jun 17, 12:20 PM
    • #8
    • 15th Jun 17, 12:20 PM
    Goes to show, a duff deal in the UK is now a duff deal across the whole EEA!
    Originally posted by Heng Leng
    Yes, it is now, but until yesterday Clive was only paying 4p/min to make calls in other EU countries, where it sounds like he mostly uses the phone.

    He is quite correct in the point he's making -
    anyone using PAYG without bundles will from today be paying more, not less, the only exception being a Three 321 user. (I doubt that Delight and 1p Mobile will follow the directive.)

    To me it's still not totally clear whether calls made to a number in the same country, or to another EU country (not UK), while roaming, will be treated the same as a call made within the UK
    - or treated as an international call and charged accordingly.
    • mrcamp
    • By mrcamp 15th Jun 17, 1:35 PM
    • 277 Posts
    • 64 Thanks
    mrcamp
    • #9
    • 15th Jun 17, 1:35 PM
    • #9
    • 15th Jun 17, 1:35 PM
    My understanding is that it will be treated like a call to a UK number within the UK. The key thing is that - you are calling a country that's part of the EU roaming agreement, say France or Germany, for example.

    To me it's still not totally clear whether calls made to a number in the same country, or to another EU country (not UK), while roaming, will be treated the same as a call made within the UK
    - or treated as an international call and charged accordingly.
    Originally posted by eDicky
    • Ian011
    • By Ian011 19th Jun 17, 2:39 PM
    • 1,670 Posts
    • 930 Thanks
    Ian011
    When visiting any of the EEA member states and territorities, whatever you currently pay for domestic calls and texts to UK landlines and mobiles when you are in the UK becomes your roaming rate for calls and texts to landlines and mobiles back to the UK, to landline and mobile numbers in the country you are visiting and to landline and mobile numbers in all other EEA countries and territories.

    The regulations have no effect on making calls from the UK to international destinations.
    • frankst237
    • By frankst237 20th Jun 17, 1:25 PM
    • 12 Posts
    • 0 Thanks
    frankst237
    Other networks are even worse!
    Hi all,

    Yes - I have no doubt the original 'poster' should now move to a different plan but I am sure the post was meant as a warning to anyone still on these old plans should be aware and move.

    For a couple of years now I have been using 2 old SIM cards, one EE and one Vodafone for making a few calls back to UK when in EU. This was good value before 15th June because it was 4p per minute (or similar) and didn't cost me the price of a bundle (£10 that I wouldn't completely use) or a monthly contract (£10 per month or thereabouts).

    My EE PAYG sim now charges 30p per minute UK and EU but Vodafone now charge 55p per minute UK and EU - see this link http://www.vodafone.co.uk/cs/groups/configfiles/documents/document/vfcon072758.pdf.

    Anyone on an 'old' plan that they are 'happy with and can't be bothered switching' should carefully consider these Roam like Home rates.

    I will be ditching these old SIM cards (or maybe putting them in a drawer until the Brexit deals are finalised!!!)

    Frank
    Last edited by frankst237; 20-06-2017 at 1:27 PM. Reason: Poor spelling of mine!!
  • Andrew_EE
    Hi clivep,

    You can use any allowances from your tariff or bundles in Europe at no extra charge after June 15th 2017, so you could add one of our Orange Pay As You Go bundles (http://ee.co.uk/content/dam/ee-help/help-pdfs/ouk-payg-price-guide-post-14-june-2017.pdf, page 12) to cover your usage within Europe.

    Alternatively, we have a range of Plans and Packs with EE which can help keep your roaming costs to a minimum, which you can find out more about at http://ee.co.uk/help/accounts-billing-and-topping-up/pay-as-you-go-top-ups#addons.

    Thanks,

    Andrew
    Official Company Representative
    I'm an official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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