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  • FIRST POST
    • Outsider_83
    • By Outsider_83 14th Jun 17, 10:12 AM
    • 92Posts
    • 7Thanks
    Outsider_83
    Highest Bank Compensation You've Received?
    • #1
    • 14th Jun 17, 10:12 AM
    Highest Bank Compensation You've Received? 14th Jun 17 at 10:12 AM
    Hi All,

    Just coming out of a battle with Halifax over a number of issues with their account including me not being able to access money, poor customer service, being hung up on by staff and complaints ignored etc. I was awarded £100 which was fair in my opinion although it did leave me with a poor view on the bank as a whole.

    It just led me to wonder what issues others have had with banks (or indeed building societies) and what the highest amount of compensation you have received?
Page 1
    • eskbanker
    • By eskbanker 14th Jun 17, 11:44 AM
    • 5,789 Posts
    • 5,672 Thanks
    eskbanker
    • #2
    • 14th Jun 17, 11:44 AM
    • #2
    • 14th Jun 17, 11:44 AM
    You might find that some are happy to repost stuff but your best bet will probably be to search the forum for terms like 'compensation', 'goodwill', 'gratia', 'complaint', etc, which should bring up a fair number of past threads....
    • Weybridge78
    • By Weybridge78 14th Jun 17, 12:17 PM
    • 89 Posts
    • 29 Thanks
    Weybridge78
    • #3
    • 14th Jun 17, 12:17 PM
    • #3
    • 14th Jun 17, 12:17 PM
    I know someone who received £500 from Metro Bank. This was due to inconsistent information regarding cash withdrawals in Europe using a cash card, an hour on the phone and suggesting to call MasterCard in America to ask them if they could make an exception to allow him to withdraw cash using his card in Paris.
    • colsten
    • By colsten 14th Jun 17, 2:21 PM
    • 8,788 Posts
    • 7,465 Thanks
    colsten
    • #4
    • 14th Jun 17, 2:21 PM
    • #4
    • 14th Jun 17, 2:21 PM
    I would have to kill you if I told you.
    • sharpharp
    • By sharpharp 14th Jun 17, 6:19 PM
    • 160 Posts
    • 76 Thanks
    sharpharp
    • #5
    • 14th Jun 17, 6:19 PM
    • #5
    • 14th Jun 17, 6:19 PM
    Over £650 and that was to settle because they were one step away from being hauled in by the Financial Ombudsman and this was to settle.
    • Cotta
    • By Cotta 14th Jun 17, 8:18 PM
    • 2,502 Posts
    • 987 Thanks
    Cotta
    • #6
    • 14th Jun 17, 8:18 PM
    • #6
    • 14th Jun 17, 8:18 PM
    Over £650 and that was to settle because they were one step away from being hauled in by the Financial Ombudsman and this was to settle.
    Originally posted by sharpharp
    That's a tremendous amount for a single payment, what happened here?
    • timmy963
    • By timmy963 14th Jun 17, 8:53 PM
    • 52 Posts
    • 39 Thanks
    timmy963
    • #7
    • 14th Jun 17, 8:53 PM
    • #7
    • 14th Jun 17, 8:53 PM
    I got £50 from Santander just for making an enquiry about my regular saver.
    • Outsider_83
    • By Outsider_83 15th Jun 17, 9:32 AM
    • 92 Posts
    • 7 Thanks
    Outsider_83
    • #8
    • 15th Jun 17, 9:32 AM
    • #8
    • 15th Jun 17, 9:32 AM
    You might find that some are happy to repost stuff but your best bet will probably be to search the forum for terms like 'compensation', 'goodwill', 'gratia', 'complaint', etc, which should bring up a fair number of past threads....
    Originally posted by eskbanker

    Thanks for this, I've had a quick search, however I can't seem to find any thread relating to the subject with various people giving input.

    I know someone who received £500 from Metro Bank. This was due to inconsistent information regarding cash withdrawals in Europe using a cash card, an hour on the phone and suggesting to call MasterCard in America to ask them if they could make an exception to allow him to withdraw cash using his card in Paris.
    Originally posted by Weybridge78

    Big payment for what was essentially a customer care issue?

    I got £50 from Santander just for making an enquiry about my regular saver.
    Originally posted by timmy963

    Did the enquiry suggests problems with the Santander product?
    • timmy963
    • By timmy963 15th Jun 17, 7:12 PM
    • 52 Posts
    • 39 Thanks
    timmy963
    • #9
    • 15th Jun 17, 7:12 PM
    • #9
    • 15th Jun 17, 7:12 PM
    Did the enquiry suggests problems with the Santander product?
    Originally posted by Outsider_83
    I made 2 payments of £200 in my regular saver on the same month due to confusion with my standing order.

    I told them I removed the £200 as soon as I saw my error and asked them if that would be okay.

    They apologised to me for an error that I made, gave me £50 as assured me that the account will be fine.
    • Weybridge78
    • By Weybridge78 15th Jun 17, 11:22 PM
    • 89 Posts
    • 29 Thanks
    Weybridge78
    Big payment for what was essentially a customer care issue?
    ?
    Originally posted by Outsider_83
    Yes well their mistake landed him stranded him abroad on his birthday, that's why.
    • Ken68
    • By Ken68 16th Jun 17, 7:51 AM
    • 6,284 Posts
    • 3,988 Thanks
    Ken68
    £250 from Nationwide for a delayed Tessa to Leeds and Holbeck and £250 from Leeds and Holbeck for losing the documents and resulting in delay, stress and confusion.
    • GwylimT
    • By GwylimT 16th Jun 17, 8:09 AM
    • 5,878 Posts
    • 10,902 Thanks
    GwylimT
    My Halifax card was swallowed by an inbranch cash machine, staff inside refused to get it out as they were closing in ten minutes.

    This was before smart phones, it happened in Crewe at around 12:30 on a Saturday afternoon, as a result I had no money and needed to get back to Aberystwyth. The car was in a pay when you exit car park so I couldn't drive as far as my petrol would have allowed, so I had to sleep in my car, but I did have 20p to use the public toilets. On the Monday morning it took two hours to get my card, they wouldn't accept my driving licence or passport that I had on me and were really awkward in branch, the staff being awkward were the same ones as on the Saturday! Now though, I always keep at least £30 in my glove box and wallet.

    I was awarded £500 and I was told the staff weee disciplined, no idea if they were, it may have been to appease me.
    • teddysmum
    • By teddysmum 16th Jun 17, 1:44 PM
    • 8,511 Posts
    • 5,043 Thanks
    teddysmum
    In the early 1970s I got £0 from the Co-op and could have ended up with a negative amount.


    I opened the account ,just before marrying, saying that I would only be using the account, for paying in my salary, from September onwards, after an August wedding, so would want the account in my married name.They said that was fine and I received a cheque book and details of the account in the requested name.


    Just after my first salary went in I received a letter saying that I was overdrawn (not possible as the payment out was less than my salary),so I called them,to be told that, by mistake, my salary had been put into the account of someone with the same first and maiden name as me.


    They apologised and said it would be put right immediately, but on the first statement (no online then) they deducted charges for an overdraft between the day the mortgage cheque was cashed and my calling them.


    Another phone call, produced a refund and apology; nothing else,....but we weren't a compensation society in those days.


    I stayed with them and they haven't made any mistakes, since.
    Last edited by teddysmum; 16-06-2017 at 1:47 PM.
    • Cotta
    • By Cotta 17th Jun 17, 2:15 AM
    • 2,502 Posts
    • 987 Thanks
    Cotta
    £250 from Nationwide for a delayed Tessa to Leeds and Holbeck and £250 from Leeds and Holbeck for losing the documents and resulting in delay, stress and confusion.
    Originally posted by Ken68
    I always thought that £250 was the upper limit on payments for Nationwide so you did very well to get this.
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