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  • FIRST POST
    • tinkerbell25
    • By tinkerbell25 14th Jun 17, 10:10 AM
    • 4Posts
    • 0Thanks
    tinkerbell25
    Rights to return - hoover suction removes my carpet
    • #1
    • 14th Jun 17, 10:10 AM
    Rights to return - hoover suction removes my carpet 14th Jun 17 at 10:10 AM
    My vacuum cleaner decided to develop an electrical fault at just 1 year old. It had never been that great so we decided to invest in a 'Hoover BF81VS02 Vision Reach Bagless Cylinder Vacuum Cleaner via Argos.


    The reviews on it were pretty good so we thought this was a great purchase. We set it up last night and actually cannot hoover as the suction is taking up my carpet. It is near-on impossible to move on hardwood flooring too - and I am a fit 30 year old. There is no button / switch to adjust the suction power.


    I am hoping this is not £90 down the drain. Do my consumer rights cover this? Can I return it now it has been used? Surely a hoover that can hardly be moved when on is not fit for purpose?


    Any help / advice would be great.


    Thanks
Page 1
    • DavidFx
    • By DavidFx 14th Jun 17, 10:44 AM
    • 182 Posts
    • 112 Thanks
    DavidFx
    • #2
    • 14th Jun 17, 10:44 AM
    • #2
    • 14th Jun 17, 10:44 AM
    From the instructions:

    https://www.hoover.co.uk/small-appliances/vacuum-cleaners/cylinder-vacuum-cleaners/bf81vs02-vision-reach-bagless-cylinder-vacuum-cleaner/

    page 2 "5. Adjust the suction regulator on the handle to the desired level.[9]"
    • bris
    • By bris 14th Jun 17, 5:17 PM
    • 7,049 Posts
    • 6,049 Thanks
    bris
    • #3
    • 14th Jun 17, 5:17 PM
    • #3
    • 14th Jun 17, 5:17 PM
    First time I have ever seen a complaint that a hoover is to good, usually the other way about.
    • tinkerbell25
    • By tinkerbell25 14th Jun 17, 6:46 PM
    • 4 Posts
    • 0 Thanks
    tinkerbell25
    • #4
    • 14th Jun 17, 6:46 PM
    • #4
    • 14th Jun 17, 6:46 PM
    Thank you David.

    We have tried this but it has not made it much easier and we are still struggling to push this across the carpet.
    • wealdroam
    • By wealdroam 14th Jun 17, 7:19 PM
    • 18,650 Posts
    • 15,552 Thanks
    wealdroam
    • #5
    • 14th Jun 17, 7:19 PM
    • #5
    • 14th Jun 17, 7:19 PM
    My vacuum cleaner decided to develop an electrical fault at just 1 year old. It had never been that great so we decided to invest in a 'Hoover BF81VS02 Vision Reach Bagless Cylinder Vacuum Cleaner via Argos.


    The reviews on it were pretty good so we thought this was a great purchase. We set it up last night and actually cannot hoover as the suction is taking up my carpet. It is near-on impossible to move on hardwood flooring too - and I am a fit 30 year old. There is no button / switch to adjust the suction power.


    I am hoping this is not £90 down the drain. Do my consumer rights cover this? Can I return it now it has been used? Surely a hoover that can hardly be moved when on is not fit for purpose?


    Any help / advice would be great.


    Thanks
    Originally posted by tinkerbell25
    Where did you buy this thing?
    Online? Instore? Name of seller?

    How did you pay? By card? Credit or debit card?
    • LadyDee
    • By LadyDee 14th Jun 17, 8:28 PM
    • 2,533 Posts
    • 2,622 Thanks
    LadyDee
    • #6
    • 14th Jun 17, 8:28 PM
    • #6
    • 14th Jun 17, 8:28 PM
    I have found that there is a nap to my carpet and although I haven't experienced the extent of the problems you are having, I can use my vacuum cleaner much more easily in one direction than the other, and if I push from corner to corner, i.e. on the bias of the carpet, that too is not so smooth. Has your carpet a very long pile?
    • tinkerbell25
    • By tinkerbell25 14th Jun 17, 10:44 PM
    • 4 Posts
    • 0 Thanks
    tinkerbell25
    • #7
    • 14th Jun 17, 10:44 PM
    Purchase
    • #7
    • 14th Jun 17, 10:44 PM
    This was bought in store at Argos by debit card
    • tinkerbell25
    • By tinkerbell25 14th Jun 17, 10:46 PM
    • 4 Posts
    • 0 Thanks
    tinkerbell25
    • #8
    • 14th Jun 17, 10:46 PM
    • #8
    • 14th Jun 17, 10:46 PM
    I can only push it forward very hard but not pull it back. Our other Hoover worked fine and definitely was not this tough but still cleaned.

    It's a pretty flat carpet and not very fluffy
    • lincroft1710
    • By lincroft1710 15th Jun 17, 6:34 PM
    • 9,935 Posts
    • 7,999 Thanks
    lincroft1710
    • #9
    • 15th Jun 17, 6:34 PM
    • #9
    • 15th Jun 17, 6:34 PM
    I have a Vax with a similar problem, but you can vary the motor speed and you can decrease the suction strength by opening a vent. Also as the dust collection cylinder becomes full, the suction strength decreases
    • wealdroam
    • By wealdroam 15th Jun 17, 6:48 PM
    • 18,650 Posts
    • 15,552 Thanks
    wealdroam
    This was bought in store at Argos by debit card
    Originally posted by tinkerbell25
    If it's faulty, take it back for a full refund.

    If however you have simply decided that this particular model isn't for you, then you are entirely dependant on Argos' returns policy and their goodwill.

    Here is their returns policy:
    Returns, refunds & exchanges

    Can I return it if there’s nothing wrong with it?

    Absolutely! We offer a 30 day returns guarantee on most items. (We’re nice like that.)

    So if you need to bring it back, just bring it back. Then we’ll either refund the cash onto the original payment method or offer you an exchange. Easy.

    You just need these 2 things:

    your proof of purchase
    the item should be unused, in its original packaging and in a re-sellable condition
    er... there is no 3
    Can clean it up and make it look like it's unused, in its original packaging and in a re-sellable condition?

    If not, then you have no consumer right to return it for a refund and are totally reliant on their goodwill.
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